1. CURRICULUM VITAE
PERSONAL DETAILS
SURNAME : Oosthuizen
FIRST NAMES : Gerhardus Johannes Jacobus
CELLPHONE NUMBER : 083 625 3821
PHYSICAL ADDRESS : 984 Clifton Avenue
Die Hoewes X19
Lyttelton, 0157
POST SCHOOL QUALIFICATIONS
QUALIFICATION : Certificate in Motor Engineering Technology
Diploma in Mechanical Engineering
INSTITUTION : INTEC College – Cape Town
YEAR : 1993
JOB HISTORY
COMPANY : SA Navy - SAS Saldanha
POSITION : Corporal / PTI Instructor
PERIOD POSITION HELD : 1985 – 1989 (National Service)
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COMPANY : Sanitech
POSITION HELD : Operations Supervisor
PERIOD POSITION HELD : 4 December 1989 – 31 December 1992
DUTIES & RESPONSIBILITIES : Transport coordinator
Regular service of all trucks
Responsible for weekly salaries
Administration work
Sub-contractor for TPA in various squatter camps

2. REASON FOR LEAVING : Better prospects
COMPANY : Absa
POSITION HELD : Telecomm Operator
PERIOD POSITION HELD : 4 January 1992 – 19 February 1995
DUTIES & RESPONSIBILITIES : Monitor all ATM’s countrywide including
TrustBank, United, Allied and Volkskas
Monitor Telkom lines
REASON FOR LEAVING : Career move
COMPANY : Absa
POSITION HELD : LAN Administrator
PERIOD POSITION HELD : 20 February 1995 – 28 February 2000
DUTIES & RESPONSIBILITIES : Dealer’s support
Responsible for various applications & back-up servers
REASON FOR LEAVING Absa IT business consolidated with Gijima
COMPANY : Gijima
POSITION HELD : Senior. FSE Engineer
PERIOD POSITION HELD : 1 October 2000 – 31 May 2007
DUTIES & RESPONSIBILITIES : Retail & Corporate
Maintenance
Installations
Hardware
General IT support
Including: BDI2–BDI3 (FBSS), Win 95/98.OS2, NT
Win 2000, XP, Novelle.
Server Support: BDI2-BDI3, NT, 2000/2003
During the mentioned period 2000 to 2007, I worked
for Gijima while assisting Absa Bank in Marble Towers
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3. (Sanlam Centre) in Johannesburg. In this time period
while working for Gijima I did IT support and all IT
related projects for the building. The projects involved
relocations of departments with their PC's, printers,
servers etc. between floors as well as out of the
building. I also run with the upgrade projects for
servers, pc’s and whatever other IT equipment were
upgraded. I was also involved with other software
related upgrades for Absa in the building.
COMPANY : Absa
POSITION HELD : Officer Technical Support
PERIOD POSITION HELD : 1 June 2007
DUTIES & RESPONSIBILITIES : Fulfill the role of technical support and technical
efficiency within Credit Operations & Delivery through
excellent client services to internal and external clients
in an effort to ensure that business goals are met
Provide the following services with regard to the
following and escalate; where applicable:
• Server/Network problems
• User/domain access
• Fax & Xerox photocopiers
- Attend to faults and escalate where necessary
(logging of calls)
- Maintain Service Level Agreement
- Action requests for new equipment via Service
Request procedure
- Progress report on status of requests or calls
logged
• HARDWARE (including Laptops, desk-tops, 3G &
Blackberry’s and cell phones)
• SOFTWARE (e.g. email, internet, domain access,
MS Office Projects and other Absa standard
software)
• OCS access attorney link
- Attend to faults and escalate where necessary
(logging of call)
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4. - Action Request for new Hardware/Software via
TSR (416-process)
- Provide business units with a weekly progress
report on status of all calls logged
• Relocations of IT equipment
• New workstations and network points
• Global access (Absa channel TVs, decoders and
Proximas)
- Report faults
- Test signal before broadcast
- Maintain assets (decoders)
• Asset management (IT Equipment)
- Ensure IT-asset register is in place for
business unit
- Audit IT asset register
- Removal and storage of excess/old equipment
- Control of spare equipment
- Relocation of obsolete equipment to Stores
• Submission of Technology Service Requests
-submit and follow-up thereof
• Support Business Continuity Management activities
and provide status updates
• Relocations/Projects
- Submit service requests to Group
Infrastructure for all relocations
- Assist with site investigation
- Order equipment (if necessary)
- Manage process and ensure connectivity at
new site/location
- Test new equipment prior to sign-off
• OCS Attorney Link
- Liaison between SSS, attorneys and EDCs
- Service requests
- Manage ‘EX’ numbers and non-disclosure
documents
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5. - Report complaints and non-delivery of service
• Compile AOM/Time management reports as
required by management
• Managing Nice Logger System (recording of
telephone calls – retrieving call requests)
• Second in command for Team Leader
Current Employment:
COMPANY : X-DSL Networking Solutions Pty Ltd
POSITION HELD : Technical Support Manager Helpdesk
PERIOD POSITION HELD : 2 July 2012 to present
DUTIES & RESPONSIBILITIES : Fulfill the role of technical support and technical
efficiency within XDSL through excellent client services
to internal and external clients in an effort to ensure
that business goals are met.
Provide the following services with regard to the
following and escalate; where applicable:
• Access Connectivity: fibre, leased lines, wireless
access,3g business APN
• Internet: dedicated internet, ADSL internet,
uncapped wireless
• Hosting: web hosting, dedicated hosting
• Services: mail spooling & filtering, virtual private
network, managed firewalls
• VoIP: hosted PABX, IP trunking
• Support Services:
- Server/Network problems
- User/domain access
- ADSL
- Diginet
- 3G
- WIFI
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6. - Optic Fibre
TRAINING
COURSES ATTENDED : Data Comms
Public Relations
Problem management
Telephone etiquette
Netware user basics
Novelle
Fundamentals of local area network
Data communication concepts
DOS / PC fundamentals
Data communications: Fault analysing
Solve
OS/22 2.0 Programming Fundamentals
Introduction to Networking
Netware V3.11: System Manager
NT Workstation 4.0 – Support & installations
NT Server 4.0 – Support & installations
Quality Management
Win 2000 – Support and Installation
Win XP professional – Support and Installation
MS Office – installing & supporting – 2003/2007/2010
Windows 7 operating system
IBM Certification:
IBM PC Basics (Mxw01-r3)
IBM Desktop Systems (Rdc04)
Lenovo Advanced Desktop
Systems (Rdc05)
IBM Mobile Systems (Rtc04)
Lenovo Advanced Mobile
Systems (Rtc05)
IBM Secure Wireless Networking Solution
For Cisco Systems (Ssw25-R1)
Introducing the Benefits of LANDesk
Management suite for Think Vantage
Technologies (Mxw117-R11)
Communicating the Value of LANDesk
For Think Vantage Technologies (sxw250-r1)
Understanding the LANDesk for Think Vantage
Technologies Offering (Sxw350 –R1)
Active Operation Management:
Certificate of Accreditation – Level 2 AOM /
Operations Support
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7. MTCNA:
Mikro Tik Certified Network Associate
Wireless, Networking
VoIP
Video
ITIL Foundation Course:
ITIL Foundation Course Includes
Service management as a practice
The ITIL service lifecycle
Generic concepts and definitions
Key principles and models
Selected processes
Selected functions
Selected roles
Technology and architecture
Competence and training
PM Ideas:
Certified Associate in Project Management (CAPM®)
Preparation Programme (Certificate exam - March
2015)
COMPETENCIES
• Creative and Innovative
• Entrepreneurial & Commercial Thinking
• Delivering results and meeting customer expectations
• Deciding and initiating action
• Relating and networking
• Analyzing
• Persuading and influencing skills
KNOWLEDGE AND SKILLS
• Computer Hardware and software
• MS Office applications
• Knowledge of banking products and systems
• Communication skills
• Assertiveness
• Persuasiveness
• Project management
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8. REWARDS & ACHIEVEMENTS
Bronze Prestige Award – 2010 – in recognition of outstanding performance (Employees) - awarded
by Maria Ramos (CEO – Absa)
Collection Hero – Absa Retail Bank Collections “The Sum of Us” (Silver award) – recognition
scheme 2011 awarded by Kim Royds (Managing Executive – Collections Department - Absa)
Various employees of the month awards
HOBBIES
Rugby
Gym
Outdoors etc.
PERSONAL QUALITIES
I am:
- capable of managing and adapting to change
- a person of absolute integrity
- loyal to company
- perfectionist in all I do
- honest, reliable, hard-working, production, efficient and friendly
I communicate and interact well with people of all races/religions.
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