1. 1
Lee Wai Fong
9, Jalan SL 7/4, Bandar Sungai Long,,
Batu 11 Cheras, Kajang, 43000,
Selangor, Malaysia
Email:lee_wai_fong@yahoo.com
Tel: 012-6169401, 016-2386170
Resume Summary
Current Position : Site Manager,
Linfox M Logistics (Malaysia) Sdn Bhd
(November 2014 - Present)
Current Specialization : Warehousing operation, Inventory Control, QA, Co-packing,
Costing/Budgeting, Transport
Highest Education : Master's Degree in Science & Technology
Years of Experiences : 15
Employment History
November 2014 - Present
1. Linfox M Logistic (Malaysia) Sdn Bhd
Position Title (Level) : Site Manager
Specialization : Warehousing operation, Inventory Control, QA, Co-packing,
Costing/Budgeting, Transport
Role : Site and contract management
Industry : Warehousing / Logistics
Monthly Salary : MYR 9600
Work Description :
1. Site management - overall warehousing operation, inventory control, co-packing
(customization), QA, safety, transport, budget and cost control
2. Warehouse operation and inventory control – responsible for overall operation and
inventory control to ensure smooth operation and meeting all KPIs and customers’
requirements.
3. Safety – site safety program management. Perform daily site inspection to observe
unsafe behavior, hazard and risk in warehouse to ensure safe working environment.
Promote safety awareness through safety campaign, daily safety walk and talk, and
weekly toolbox. Chairman for Site Safety Committee.
4. Quality Assurance – overall quality system setup and maintenance as below
mentioned (Refer QA Manager job profile).
5. Co-packing/Customization – oversee co-packing operation, project quotation approval.
6. Costing and budgeting – prepare yearly fiscal budget for the contract and cost control
to meet financial target as per plan. Perform cost analysis to achieve cost reduction
target.
7. Project management and perform costing for new project at the site.
8. Transport – oversee transport operation, KPIs tracking and sub-contractors’

2. 2
performance management.
9. Perform Work Process Improvement to optimize current processes to achieve cost
reduction and productivity improvement
10. Key contact with customer, work closely with customer to understand customer
requirements in order to provide the best level of service to customer.
11. Responsible for external/customer/regulatory audits.
12. Ensure site operates in full compliance with regulatory and local authorities
requirements.
13. Liaise with suppliers for manpower supply, facilities and equipments maintenance.
July 2013 – November 2014
2. Linfox M Logistics (Malaysia) Sdn Bhd
Position Title (Level) : QA and Continuous Improvement Manager
Specialization : Quality Assurance, Warehouse Operations, Co-packing,
Costing and Budgeting
Role : Quality Assurance/Contract Management
Industry : Warehousing / Logistics
Monthly Salary : MYR 7913
Work Description :
1. Contract management - Extension of roles beyond QA, which include overall
warehousing operation and inventory control, co-packing (customization) operation
and QA, budget and cost control for the contract as well as project management for
ad-hoc/new project.
2. Quality Assurance – overall quality system setup and maintenance as below
mentioned.
3. Warehouse operation and inventory control – responsible for overall operation and
inventory control to ensure smooth operation in meeting all KPIs and customers’
requirements. Perform Work Process Improvement to optimize current processes to
achieve cost reduction and productivity improvement.
4. Co-packing/Customization – set up co-packing site at DC, process and quality
assurance system, including procedures write up, packing instruction and checklist
development.
5. Costing and budgeting – prepare yearly fiscal budget for the contract and cost control
to ensure meeting financial target as per plan. Perform costing for new project.
May 2008 – July 2013
3. Linfox M Logistic Sdn Bhd
Position Title (Level) : QA Manager
Specialization : Quality Control/Assurance
Role : Quality Control/Assurance
Industry : Warehousing / Logistics
Monthly Salary : MYR 5675
Work Description :

3. 3
1. Establish Quality Management system for warehousing according to Procter &
Gamble's Quality Assurance System (QAKE) requirements. P&G QAKE is an ISO 9001
compatible, customer specific quality management system which incorporates basic
requirements of ISO 9001 with P&G specific quality assurance/control requirements.
2. Establish, implement and maintain procedures for operation, inventory and QA
processes such as incoming goods receiving and outgoing goods checking, inventory
expiry date and batch control according to FEFO, legal entity check, out of
specification stocks control and release.
3. Responsible for documents and change control management. Periodical reviews of
procedures to ensure current work processes are still relevant and effective in meeting
customer's requirements.
4. Develop training plan and assessment programs for operation, inventory and QA team
to help build a competent workforce in carrying out daily operational activities.
5. Plan, perform and coordinate Internal Quality Audit program to identify weakness in
system and opportunities for improvement. Propose and monitor implementation of
action plans. Prepare audit report.
6. Handle customer's audits, inclusive coordinating preparation works prior to customer's
audits (QA Audit by P&G, Global Internal Audit by P&G, SOX audit by external
auditors) with all departments. Responsible in customer's audits findings closure and
action plans implementation. Prepare Audit Response Report to customer. Involve in
customer's Environmental and Safety Audit.
7. Responsible in customer's quality complaints and rejections, identify root cause of
complaints/rejections and proposing corrective and preventive actions.
8. Monitor storage condition of warehouse to ensure temperature and humidity
conditions meet product storage requirements.
9. Review operational and Quality system performance (KPIs) with operation team and
customers to identify weakness and opportunity for improvement.
10. Lead customization project for Ambipur - labeling all stocks acquired from SARA LEE
to P&G SKU code. Develop Standard operation procedure and Work Instruction for
customization and repacking project.
11. Lead the Work Improvement Program to identify cost reduction opportunities by
improving work method and workflow of current processes and facilities.
12. Manage on site disposal activities.
13. In-charge of pest control program to mitigate risk cause by pest infestation.
14. Perform computer system validation.
15. Promote quality awareness among operation team members.
16. Prepare yearly fiscal budget plan for the contract.
17. Assist Contract Manager in maintaining a safe working environment.
18. Other special tasks as assigned by Contract Manager or customer, such as to analyze
inventory forecast and to propose new racking layout to customer, participate in JIT
project and analyze resources (manpower and machines) required to achieve the
project's objective.
July 2000 - Feb 2003
4. Paragon Union Berhad
Position Title (Level) : Assistant QA Manager (Manager)
Specialization : Quality Control/Assurance
Role : Quality Control/Assurance
Industry : Textiles / Garment
Monthly Salary : MYR 3250
Work Description :

4. 4
1. In-charge of QA department for 2 subsidiaries - Paragon Car Carpet (PCCC) and
Paragon Carpet Maker (PCM).
2. Supervise QA department daily operation from incoming inspection to in-process
inspection and outgoing inspection.
3. Conduct regular meeting with Production, R&D, Marketing and Purchasing
Departments for quality system improvement.
4. Review Incoming, In-process and Outgoing Inspection system for continuous
improvement.
5. Assist QA Manager / QMR to ensure ISO 9001:2000 quality system is properly
implemented for PCCC. Organized Management Review Meeting.
6. Quality Management Representative (QMR) for PCM to setup the quality management
system as per ISO 9001:2000, and to ensure the quality system is properly
maintained and implemented.
7. Organize Management Review Meeting for PCCC and PCM.
8. Committee member in setting up QS9000, EMS14001 and OHSAS18001 for PCCC.
9. Plan, coordinate and conduct Internal Quality Audit for PCCC and PCM for ISO 9001.
10. Perform Internal Audit for QS 9000, ISO 14000 and OHSAS 18000 for PCCC.
11. Plan, coordinate and conduct supplier audit (local and overseas).
12. Liaise with external auditors during SIRIM or customers audit. Prepare Audit Response
report, propose action plans and follow up till closure.
13. Lead PCCC FMEA Team in setting up FMEA and Control Plan for PCCC as per QS9000
requirements.
14. In charge of calibration system and conduct Measurement System Analysis (MSA).
15. Initiate and carried out Statistical Process Control (SPC) for PCCC.
16. Handle customer complaints and warranty claims. Meeting with customers to resolve
quality related complaints.
17. Conduct weekly and monthly quality meeting with related departments, e.g.
Production and R&D to discuss quality related issues and to study corrective or
preventive action needed.
18. Work closely with R&D, Marketing and Production department for new project
development.
19. Issue in-house quality report to Production and R&D Department to resolve in-house
quality issues.
20. Prepare inspection work instruction.
21. Compile weekly and monthly quality report.
22. Conduct necessary training to QA staffs for on-the-job training as well as production
operators / R&D personnel for cross over training.
23. Evaluate training effectiveness after training has been conducted.
July 1994 - Dec 1997
5. Kris Components Sdn Bhd / AE Technology Sdn Bhd (1994 - 1997)
Position Title (Level) : Quality Engineer
Specialization : Quality Control/Assurance
Role : Quality Control/Assurance
Industry : Metal stamping
Work Description :
1. In charge of QA operation for Kris Components Sdn Bhd
2. Supervise daily QA inspection activities
3. To prepare work instruction and inspection standard for IPQA and Outgoing QA
4. In charge of First Article Inspection (new project development)
5. In charge of CNC CMM and Smartscope programming
6. In charge of calibration system
7. Handling customer complaint
8. Plan and perform Internal Quality Audit

5. 5
2003 - 2008 Summit Bookstore
Running my own bookstore
In charge of the overall operation of bookstore, including supplier sourcing, purchasing
and book keeping.
Educational Background
Graduation Date: 2000
Master's Degree of Science & Technology
Major : -
Institute/University : National University of Singapore, Malaysia
Grade : Pass/Non-gradable
Skills
Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic
functionalities; Beginner - Just started using or learning the skill)
Skill Years Proficiency
-------------------------------------------------------------------------------------------------
Computer Skill (Word, Excel) >5 Advance
Computer Skill (Access, PowerPoint) >5 Advance
SAP 3 Intermediate
Problem Solving Skills 3 Advance
Lean Six-sigma 3 Green Belt
Financial Planning 3 Intermediate
Fire Fighting 1 Beginner
First Aid 1 Beginner
Languages
(Proficiency: 0=Poor - 10=Excellent)
Language Spoken Written
-------------------------------------------------------------------------------------
Chinese 10 10
English 8 8
Bahasa Malaysia 8 8
Personal Particulars & Preferences
Date of Birth : 26 Nov 1970
Nationality : Malaysia

6. 6
Gender : Female
Possess Own Transport : Yes
Availability : Immediately after notice period of 2 months.
Award
2012 - Award for Quality & Operational Improvement by Linfox Logistics Malaysia Sdn Bhd
in recognition of outstanding performance demonstrated across the P&G contract.
Achievement
2008 - present Linfox M Logistics (Malaysia) Sdn Bhd
1. 2008 - Establish quality system as per P&G QAKE System Requirement.
2. 2009 - Achieve P&G audit target of 85% in the first year, as per schedule. Improve
the standard to 88% in the subsequent year.
3. 2009 - Achieve P&G Global Internal audit target in the first on-site audit by P&G
Global internal auditors.
4. 2009 – 2010 - Achieve zero customer quality incidents for 19 months. Maintain 1
quality incident per year. Zero product recall due to Linfox's operational error.
5. 2010 - Flawless implementation of customization process to ensure smooth transition
of new product brand into inventory, and meeting customer’s SOS date.
6. 2014 – Successfully setup co-packing site at DC. This includes building and facilities
design and setup, quality system setup (procedures, packing instruction and
checklists development), deciding inventory system footprint in SAP for packing
materials inventory control.
7. 2014 – Put forward and achieved cost reduction plan to customer for a saving
amount of RM10K per month or RM120K per year saving for customer.
2000 - 2003 Paragon Car Carpets & Components Sdn Bhd (PCCC)
Paragon Carpetmaker SDN Bhd (PCM)
1. Reduced customer complaints from 63 cases/year to 14 cases/per year (PCCC)
2. Reduces in-house rejection rate by 50%.
3. Successfully transformed the quality management system of PCCC from ISO
9001:1994 to ISO 9001:2000.
4. Successfully setup the quality management system of PCM as per ISO 9001:2000.
5. Successfully setup the quality management system, environmental management
system and occupational safety and health system for PCCC as per QS9000, ISO
14001 and OHSAS 18001 respectively.
Recognitions from the Management and customer
* Great improvement on DC QA scores! - Customer
* Looking back, we have progressed from low 35% (Aug08) to 69% (Feb09) and now
achieving 85% (Oct09) – much thanks to the DC Team together with the 3PL in meeting
our target score. - Customer

7. 7
* This is great achievement from your end and many thanks to the effort that you have
put in place in the audit and regular follow ups to drive to where we are now. - Customer
* I would like to extend my gratitude to the team for spending a lot of effort in identifying
& rectifying gaps in Internal Controls, eventually we came prepared for the audit. My
special thanks to Wai Fong & team for their hardwork & commitment in going t he extra
mile to support the audit! - Customer
* Congratulations on the huge improvement in QA Capability. This is a great starting
point to strengthen your existing DC systems and work processes.- Customer
* We would not be able to achieve 88% if not for Wai Fong's valuable contribution. She
knows her work well. She collaborates effectively and willing to accept additional
responsibilities - Customer
* I would like to add my sincere congratulations to the team as well for achieving 85% in
the QA Audit from customer. The customer set very high standards which make this
achievement even more worthy. I know this audit outcome will reflect enormous hard
work and commitment from many people. I thank you sincerely for your efforts. -
President, management
* Wai Fong , XXX & Team; you have taken the business a long way from when we had
sleepless nights last May to October and finally having all our customer's business under
one shed in November to yesterday’s QA Audit scoring of 85%. It is a long journey from
7%(Feb 08), 35%(Aug 08), 69%(Feb 09) and finally 85%(Oct 09). I am personally very
proud of your relentless effort and commitment to bring this achievement. I can still
remember the many discussion , daily meetings and long hours we spent together to
regain this business and put it on the right footing. Yours efforts and determination have
been justified and all of you have made this qualification a reality. Many thanks to each of
you and every of your team member . Keep up the good work. - Country Manager
* Wai Fong is the process owner from 3PL. She’s very capable in getting things done with
quality. - Customer
* I would like to commend on Wai Fong & XXXX’s great work in writing a very
comprehensive BCP. It is clear, concise and they have provided the document within the
committed time line. - Customer
* Would like to commend Wai Fong and XXXX for their continuous support in tracking
rejection incidents and closing cycle completions diligently. This is great show of
commitment in Rejections Tracking and closing cycle completion. - Customer
Training attended
Lean Green Belt Program
Project Management Training
Leadership Communication Training
OSHA Committee Training
Environment - Site Habit Training
Financial skill Training
"CROWN" Driver Safety Training
Fire Fighting

8. 8
First Aid
Integrated QS9000/ISO14000/OHSAS18000 Internal Auditor Course
PPAP / FMEA / APQP / SPC / MSC Course
QS Awareness Training
ISO 14001 EMS Awareness Training
TQM Awareness & Fundamentals
Leading & Facilitating Quality Circles & Problems Solving
ISO 9001:2000 Auditor Transition Training Course
Assessor / Lead Assessor Training Course
Outdoor Team Building Program
Improving Managerial Techniques
One-Day Course on Measurement & Calibration System