1. CURRICULUM VITAE OF MAPHEFO NKADIMENG
PERSONAL DETAILS
SURNAME : NKADIMENG
FIRST NAMES : MAPHEFO MAKOPI
ADDRESS : 773 CAPITA STREET
BUHLE PARK
GERMISTON
1401
CONTACT NUMBER : 0796959142/ 0826689311
E-MAIL ADDRESS : Maphefo.Nkadimeng@absa.co.za
IDENTITY NUMBER : 8103110881087
DATE OF BIRTH : 1981/03/11
GENDER : FEMALE
MARITAL STATUS : MARRIED
NATIONALITY : SOUTH AFRICAN
HOME LANGUAGE : NORTHERN SOTHO
RELIGION : CHRISTIAN
HEALTH STATES : GOOD
DRIVERS LICENSE : CODE 8
OTHER LANGUAGES : ENGLISH [Speak, Read & Write]
AFRIKAANS [Speak, Read & Write]
EDUCATIONAL QUALIFICATION
LAST SCHOOL ATTENDED : MEHLWANA HIGH SCHOOL
STANDARD PASSED : GRADE 12
YEAR : 1999
SUBJECTS PASSED : NORTH SOTHO
ENGLISH
MATHEMATICS
BIOLOGY
GEOGRAPHY
PHYSICAL SCIENCE

2. CURRICULUM VITAE OF MAPHEFO NKADIMENG
OTHER QUALIFICATIONS
INSTITUTION : EKHURULENI EAST COLLEGE (2002)
QUALIFICATION : BUSINESS MANAGEMENT CERTIFICATE (N4)
MODULES PASSED : ENTREPRENEURSHIP
MANAGEMENT COMMUNICATION
COMPUTER PRACTICE
ACCOUNTING
CURRETNT STUDIES
INSTITUTION : SOUTH AFRICAN SCHOOL OF PARALEGAL STUDIES
QUALIFICATION : PARALEGAL DIMPLOMA
MODULES PASSED : WILLS & ESTATES
: CIVIL LETIGATION
: BUSINESS LAW
: CRIMINAL LAW
: PROPERTY LAW
: DEBT COLLECTING
WORK EXPERIENCES
INSTITUTION : TELKOM S.A (CUSTOMER CONTACT CENTRE)
POSITION : CUSTOMER SERVICE AND SALES CONSULTANT
-Handling customer’s queries and complaints
-Adhering to the schedule and proving exceptional service to all
Customers
-Following up on queries when necessary and dealing with priority
Queries first
PERIOD : 01st MAY 2002 TO 31st MARCH 2005
REASON FOR LEAVING : CONTRACT EXPIRED
INSTITUTION : MBD ATTORNEYS
POSITION : DEBT COLLECTOR
- Outbound and inbound call centre
- Contacting customers to make payment arrangements
- Negotiating the payments with customers and educating them of
importance of paying their accounts up to date
- Capturing PTP’s and doing follow up on broken PTP’s
- Tracing of customer’s contact details
REASON FOR LEAVING : CAREER CHANGE
PERIOD : 04th APRIL 2005 TO 20th JANUARY 2006
INSTITUTION : STANDARD BANK (CUSTOMER CONTACT CENTRE)

3. POSITION : CREDIT CARD CUSTOMER SERVICE CONSULTANT
- Multi Skilling
- Branch Liaison
- Handling customer’s queries
- Client Focused
- Time Keeping and completing call logs
- Following up, managing and resolving customer’s complaints
-Meeting Quality Assurance Standards
PERIOD : 23rd JANUARY 2006 TO 30th OCTOBER 2009
INSTITUTION : STANDARD BANK
POSITION : CARD E-MAIL UNIT CONSULTANT
- Providing efficient and accurate query resolution
- Taking ownership of queries to ensure first time resolution
- Consistency and establishing customer satisfaction
- Recording summaries in a logical, clear, grammatical correct
manner that is easily understood on the system
PERIOD : 01st NOVERMBER 2009 TO 01st MARCH 2011
INSTITUTION : STANDARD BANK
POSITION : PRIVATE&PRESTIGE BANKING E-MAIL CONSULTANT
- Providing excellent service at all times by taking ownership of
all queries and providing a one-stop service for customers via
e-mail and ensuring that every contact with the client is a
positive and memorable one.
- Working on both Private and Prestige e-mail box and
multiskilling on different products to ensure that our service
level is met and work volumes are up to date
REASON FOR LEAVING : CAREER GROWTH
INSTITUTION : ABSA (BARCLAYS)
POSITION : KAMLS (FICA) CONSULTANT
- Contacting customers regarding FICA compliance and
advising them the importance of complying with FICA and the
documents required from them to comply with FICA
- Sending communication to customers and replying to theirs
emails regarding the FICA compliance
PERIOD : 01st SEPTEMBER 2013 TO 31ST OCTOBER 2014
REASON FOR LEAVING : CAREER CHANGE
INSTITUTION : BARCLAYS
POSITION : DEBT COLLECTOR (BOTSWANA CREDIT CARD)
- Outbound Contact Centre
- Calling customers to make payment arrangements &
educating them about the importance of paying their accounts
PERIOD : 1st November 2014 to 28th February 2015
REASON FOR LEAVING : TO GAIN MORE EXPERIENCE

4. INSTITUTION : BARCLAYS
POSITION : DEBT COLLECTOR (ABSA CHEQUE ACCOUNTS)
- Outbound Contact Centre
- Calling customers to make payment arrangements &
educating them about the importance of paying their accounts
& keeping their cheque accounts on a positive balance
ACHIVEMENTS
NUMEROUS AWARDS FOR TEAM WORK
NUMEROUS COMPLIMENTS ON HELLOPETER.COM FOR SERVICE EXCELLENCE
REFERENCES
NAME : MRS MINKY RAKGETSE
POSITION : TEAM LEADER (TELKOM SA)
CONTACT DETAILS : 0113606843/0837310058
NAME : ANITA MOLEPO
POSITION : TEAM LEADER
CONTACT DETAILS : 011 560 6111
NAME : CHANEL EKMAN
POSITION : TEAM LEADER (STANDARD BANK)
CONTACT DETAILS : 0112993063/ 0822267410
NAME : BEVERLEY MOTHATA
POSITION : TEAM LEADER (STANDARD BANK)
CONTACT DETAILS : 0112993063/ 0713948648
NAME : MARIKA VERSTER
POSITION : TEAM LEADER (ABSA/BARCLAYS)
CONTACT DETAILS : 0823311249/ 011 350 4000
NAME : LINDRE VERTUIN
POSITION : TEAM LEADER (ABSA/BARCLAYS)
CONTACT DETAILS : 011 350 4000/ 0729218360
NAME : HILARY DE KLERK
POSITION : TEAM LEADER
CONTACT DETAILS : 0849283401/ 0115016485