1. Curriculum vitae of Jennifer Nengwenani
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PERSONAL DETAILS
Contact Details : 0833519348 – 0827835883
nengweje@vodamail.co.za
Physical Address : 920 west Virginia, ext 0 Cosmo City , Randburg ,
Johannesburg
: nengweje@vodamail.co.za
Date of Birth : 06 April 1985
Identity Number : 8504060365080
Marital Status : Single
Race : Female African
Gender : Female
Driver’s License : C1
Nationality : South African
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ACADEMIC INFORMATION
1. High school : Thohoyandou Secondary School
Year : 1998 - 2004
Highest standard passed : Grade 12
Subjects : English – Tshivenda – Afrikaans – Biology
Physical Science –Mathematics– Business Economics
2. Institution : Rosebank College
Year : 2005
Course : N Dip Network Engineering (MCSE)
Subjects : Administrating MS Windows XP professional
 MS Windows Server 2003 Environment
 Implementing MS Windows Server 2003 NT Infrastructure.
 Planning MS Windows Server 2003 Activate Directory.
 MS Windows Server 2003 Activate Directory Infrastructure.
 MS Windows Server 2003 Activate Directory & Infrastructure
 MS SQL 2000 Enterprise Editor.
3. Institution : CornerstoneHr
Year : 2006
Course : Certificates of Call center
Subjects History and Development
 Customer Service
 Practical call center Training
 Handling of Inbound and Outbound calls
 Call management computers
 Intro to MS Windows

2.  Microsoft Word
 Outlook Express
EMPLOYMENT HISTORY
1. Company : City of Tshwane
Position : Disputer
Year : September 2016 – Present
Reason for leaving : I want permanent position
Duties and Responsibilities
 Adding reconnections of water and electricity on sap
 Assign jobs to technician.
 Check and give out address on sap
 Load accounts from notification to sap
2. Company : Boffin and Fundi
Position : Data Capturer
Year : May 2014 – end August 2016
Reason for leaving : contract ended , Tshwane absorb
Duties and Responsibilities
 Capturing job card of water and electricity reading.
 Working in the field at the readings
 Working as an artisan.
 Acting on team leader position
3. Company : Telkom SA
Position : Service Rep
Year : 2011 November – 30 September 2013
Duties and Responsibilities
 Processing TCM, orders, Esam orders Telkom Internet updating client details.
 Dismantling lines
 Creating clients account
 Issuing telephone lines
 Cancellation of orders
 Activation of internet
 Schedule appointments
 Assists customers with queries
 Checking customers on Experian
 Retention, retaining customers via outbound calls
 Renewing customers contracts to keep them in the company
 Serving on the emergency and response committee.
 Attends, records and procedures minutes meetings.
 Work as a standby secretary for my senior manager

3. SYSTEM USED
CBS, TOIS,Clarify,OMS,T-Agent,Experian and eSAM
3. Company : Vodacom
Position : Customer Service
Year : 2006-2011
Reason for Leaving : Vodacom outsource call center to Teleperformer
Customer service duties and responsibilities -Vodacom
Data department:
 Setup emails and troubleshoot
 Setting phone as Modem
 Setup of Vodacom mobile connect,brandband and lite
 Troubleshoot for Mac and IPhone
8 Months
Contract Department:
 Unlocking and locking stolen phone
 Blacklisting stolen phone
 Activating International Roaming
 Activate call limit
 Sending MMS and GPRS settings and manual setting.
 Generating quotation on migration and activate it
 Change address and banking details and also debit order date.
3 years 11 months
Prepaid Department
 Redeeming talking points
 Assisting with the please call me and also personalization
 Assisting with the pin and puk and also sim swap
6 months
4. Company : Sundial Telemarketing
Position : Call center Agent
Year : 2006(6 months)
Reason for leaving : Contract ended
Duties in Sundial Telemarketing
 Selling Hollard funeral and Accidental covers
 Selling Fnb funeral policies
 Selling Alexandra Forbes policies

4. 4 .Company : Takie Access Masters
Position : Technician
Year : 2005(Part time)
Reason for leaving : Got opportunity for contract position in Sundial
Duties and responsibility of Technician –Takie access Master
 Service the printers and troubleshoot the printers
 Installing and setup the printers on the new pc
SKILLS
 I have knowledge of 8ta mobile CRM
 Customer/Client service
 Call center, Inbound and Outbound
 Process customer request via TOIS,TCM and WEB
 Vendors internal channels and CRM lead
 Customer Retentions & Order cancellation
 Assisting with core-order pools
 Managed queues & mailboxes
 Organized and work well under pressure
 Deadline driven and self-motivated
Achievements.
I was the top studyinGautengwithMCSE I got six distinctionsoutof seven.
References
1.Company :Cityof Tshwane
Position : Supervisor(Mbengeni Sivhada)
Contact : 012 358 5802-076 011 3417
1.Company :BoffinandFundi
Position : HR Dep(Lectitia)
Contact :012 348 1697 -079 894 6473
2. Company : Telkom
Position : Supervisor [ T Mambo ]
Contact : 012 311 3932 -083 3000 845
3. Company : Vodacom
Position : Supervisor [S Manentsa ]
Contact : 082 994 6860 – 082 277 7919