Certified Quality Professional with specialization in Healthcare (CQPH)course is an excellent professional program on 'Quality Management' brought out by ‘Quality Professionals Group (QPG)’ through distance learning mode. It provides you with a flexibility to study at your own place, at your own pace and still be able to learn about the subject and acquire additional qualifications. The successful completion of this program shall result into a certificate issued by QPG under approval and accreditation from The CPD Standards Office, UK as a 'Certified Quality Professional'

1. EXCELLENCE
CERTIFIED QUALITY PROFESSIONAL
TM
(Specialization in Healthcare Quality)
in Healthcare!
Achieve
A Master Program on Healthcare Quality - Accredited By The CPD Standards Office, UK

2. Why Study Quality in Healthcare?
'Quality' is not just a buzz word today. Organizations, world over are using 'quality' as a vehicle for achieving
not only customer satisfaction, but also for improving the organizational performance. There are a number of
techniques & approaches that have been used by organizations in achieving quality of their products &
services.
There is a world wide concern over the quality of healthcare services being
provided to patients. The hospitals & other healthcare service providers are
increasingly using the quality management techniques for ensuring patient
care & patient safety. The governments in various countries are also
encouraging the healthcare service providers to adopt international or
national standards on healthcare quality leading to accreditation of these
organizations. Joint Commission International (JCI) of USA and National
Accreditation Board for Hospitals & Healthcare Providers (NABH) in India
have gained prominence and are being used by such organizations for
demonstrating their commitment to patient needs.

3. Why This Program?
Quality is no longer a responsibility
of only the QC or QA department. It is
everything in an organization & is
everyone's responsibility. We need to teach
quality techniques & concepts to people in all
spheres of work.
The quality is required to be achieved in all types of organizations.
Small, medium or large corporations whether in the manufacturing
or in service sector, private or public, all need to satisfy their customers
in order to be successful.
This 'Certified Quality professional (Specialization in healthcare quality)’ (CQP-H) has
been developed with the aim to create quality professionals with interest in the
healthcare sector. This will not only improve the skills of the individuals, but shall also
impart a competitive advantage to the organizations where they work.
This program will enhance the career prospects of the fresh graduates or
working professionals. It will not only provide the students with theoretical aspects of
quality management in general, but will also help them understand the practical
approaches in implementation of this subject in health care organizations in particular.
The organizations can sponsor their people for taking-up these certifications. This will enable
them prepare future leaders in the field of quality management in their organizations.

4. What Will I Gain?
BENEFITS TO EMPLOYERS
a) Gain a critical understanding of key concepts, principles and practices in quality management,
b) Be able to appreciate the need for quality management systems and develop an understanding of International
standards on this subject,
c) Be able to understand the quality needs specific to hospitals & other healthcare organizations and hence be
capable of participating in JCI/NABH or other similar accreditations for their organizations
d) Develop an understanding on the problem solving methodology and be able to apply the quality tools in real
work situations,
e) Be able to understand and support a quality culture in the organization,
f) Be able to engage in professional discourse with other quality professionals,
g) Develop an active bent of mind towards quality and be ready to take
initiatives in quality improvement activities.
On successful completion of the programme, students should:
a) Motivated and qualified staff,
b) Career development which improves staff retention,
c) Staff readiness for organizational level quality initiatives,
d) Enhances organization's quality systems and improves
competitiveness.
BENEFITS TO CANDIDATES

5. What Will I Study?
Note: The above contents of the course are only indicative and are subject to change from time to time.
Module-I: Basics of Quality
1. History of Quality
2. What, Why & How of Quality?
3. Quality Terminology
4. Quality Gurus & Their Philosophies
Module-II: Quality Management Systems
1. Standards & ISO
2. ISO 9000 Quality Management System Standards- An
Introduction
3. Quality Management Principles
4. Process Approach
5. Understanding the ISO 9001: 2008
6. Documentation for Quality Management Systems
7. Quality Management System Audits
Module-III: Quality Improvement
1. Problem Solving
2. An Overview of Quality Tools
3. Seven QC tools (Check sheet, Histogram, Cause & Effect
Diagram, Pareto Chart, Run Chart & Control Chart, Scatter
Diagram & Stratification)
4. Other Quality Tools (Brainstorming, 5-Why Analysis, Process
Flow Chart, Gantt Chart, Criteria Rating, Control Plan)
5. Performance Measurement
Module-IV: Contemporary Quality Concepts
1. 5S
2. Kaizen
3. Six Sigma Methodology
4. TQM - Business Excellence Models
Module-V: Soft Skills for Quality
1. Personal Quality
2. Selling Quality to Management
3. Teamwork & Facilitation
Module-VI: Hospital & healthcare quality
1. Introduction to healthcare quality
2. Patient Safety
3. Patient access
4. Patient assessment
5. Patient Care
6. Medication management
7. Patient anesthesia & surgical care
8. Patient engagement
9. Patient record &
information flow
10. Facility infection control
11. Facility safety
12. Healthcare quality
improvements

6. Graduation/Diploma in any field.
Those who do not have above
qualification, can seek exemption based
on their educational background and the
length and type of experience.
The students are, however, expected to
have good learning ability in English.
Good arithmetic / analytical skills will be
an added advantage.
'CQP-H’ is a distance learning program.
It consists of course materials,
assignments & case studies prepared by
highly qualified & trained professionals of
QPG.
On enrollment, the students will receive
these materials along with a study plan.
On completion of assignments & the
required study, the students are
required to appear in an online
examination made available to them
on the internet.
Alternatively, the students not having
an access to internet will be required to
submit the hard copies of their solved
examination papers through post.
The CQP-H requires around 120 hrs. of
self study by the students for the
completion of the program.
The students can plan their studies at
a flexible pace suitable to them. The
prescribed duration of the program is
9 months. However, based on
individual needs, the students can plan
& complete the program anytime
between 4 to 12 months.
EXAMINATIONPROGRAM ADMINISTRATION
DURATION AWARD OF DIPLOMA
On successful completion of the criteria
for the program, the students will be
awarded ‘Certified Quality Professional
(Specialization in Healthcare Quality)’
certificate under an accreditation from
CPD Standards Office, UK.
ELIGIBILITY

7. Who We Are?
About QPG
QPG is a group of highly qualified, trained and experienced
professionals in the field of Business & Operational Excellence helping
organizations and individuals in improving their performance.
QPG, established in the year 1996 has worked very closely with a
client base of more than 1000 organizations advising them in
improving their Quality, Environmental and Safety management
systems. QPG also assists its clients in other popular operational
management techniques like 5S, Kaizen, Lean and Six Sigma.
The Distance & Open Learning Division of QPG was created in the
year 2008 with the aim to make the vast knowledge base of QPG
available to individuals all across the globe using the Distance &
Open Learning methodologies. QPG, has so far provided training to
more than 10,000 individuals through classroom as well as distance
mode of learning.
QPG maintains a very high standard of its programs through the use
of highly qualified & experienced faculty, the customer-centric
delivery process coupled with excellent customer service.
TM
The CPD Standards Office, UK works to improve the
standard of Continuing Professional Development (CPD)
provision across all industry sectors in over 20 countries. It
forms part of the Professional Development Consortium
(PDC), respected by regulators, professional bodies and
trade associations for its work with organisations
undertaking research and accreditation services.
Organisations accredited by the Office are identified as
offering high level of positive learning opportunities, and as
working with the CPD Standards community to raise skills,
knowledge and education.
With a rich history of working with private, public and
voluntary sectors, the CPD Standards Office is unique in
delivering research based CPD accreditation. It is overseen
by an Expert Advisory Board comprising CPD experts,
academics, employers and professional bodies to ensure its
assessment processes are mandated against current
legislation and regulations.
About CPD Standards Office

8. Contact Us
For further details on QPG courses, please contact:
Chandigarh - 160047 India
Tel: +91-172-5009911, +91-88729-09911
Email: qpg.edu@gmail.com
Website: www.qpglearning.com, www.qpg.co.in
SCO 105, First Floor, Sector 47-C,
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