This document outlines the course material for a Certified Quality Professional course. The course is divided into 5 modules that cover the basics of quality, quality management systems, quality improvement, contemporary quality concepts, and soft skills for quality. Module I introduces quality history, definitions, and philosophies. Module II focuses on quality standards, ISO 9000, and auditing. Module III reviews problem solving and quality tools. Module IV presents concepts like 5S, Kaizen, and Six Sigma. Module V addresses personal quality, management communication, cost of quality, and teamwork.

1. CERTIFIED QUALITY PROFESSIONAL
Course Material

2. MODULE I (BASICS OF QUALITY)MODULE I (BASICS OF QUALITY)
1
History of quality
2
What, why & how of quality ?
3
Quality terminology
4
Quality gurus & their philosophies
5
Comparison of quality gurus

3. MODULE II (QUALITY MANAGEMENT
)SYSTEMS)
11
Standards & ISO
2
ISO 9000 standards
3
Explaining ISO 9001:2008

4. MODULE II (QUALITY MANAGEMENT
)SYSTEMS)
4 Process approach
5 Documentation for ISO 9001
6
Quality audits

5. MODULE III (QUALITY IMPROVEMENT)MODULE III (QUALITY IMPROVEMENT)
1 Problem solving
2
Problem solving
An overview of quality tools2 An overview of quality tools
7‐QC tools (Check sheet, Histogram, Cause & Effect
Diagram Pareto Chart Run Chart & Control Chart3 Diagram, Pareto Chart, Run Chart & Control Chart,
Scatter Diagram & Stratification)
Other useful tools for quality (Brainstorming, 5‐Why
4
Other useful tools for quality (Brainstorming, 5 Why
Analysis, Process Flow Chart, Gantt Chart, Criteria
Rating, Control Plan)
5 Performance Measurement

6. MODULE IV (CONTEMPORARY QUALITY
)CONCEPTS)
1
5S
2 Kaizen
3 Six sigma‐basic concepts
4 DMAIC methodology
5 TQM‐business excellence

7. MODULE V (SOFT SKILLS FOR QUALITY)MODULE V (SOFT SKILLS FOR QUALITY)
1
Personal quality
2
Selling quality to the management
3
g q y g
Cost of quality
4
q y
Teamwork & facilitation for qualityTeamwork & facilitation for quality