SQMC briefing on ISO 9001 2015


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The international Standard for Quality Management Systems, ISO 9001:2008, is being revised. ISO 9001:2015 is due to be published by the end of 2015. This slideshow is compiled from the first Committee Draft by Ian Hannah, Fellow of the Chartered Quality Institute; and was originally used for staff development purposes at his ISO Training and Consultancy firm, SQMC Ltd.

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SQMC briefing on ISO 9001 2015

  1. 1. ISO 9001-2015 ? What could it include?
  2. 2. THE NEW FORMAT OF MANAGEMENT STANDARDS 1. Scope 2. Normative References 3. Terms & Definitions 4. Context of the Organisation 5. Leadership 6. Planning 7. Support 8. Operations 9. Performance evaluation 10. Improvement ISO9001 - 2015
  3. 3. 3 Terms and definitions “For the purposes of this document, the terms and definitions given in ISO 9000 apply. The Annex SL terms are currently incorporated to assist reviewers of the draft. At the moment there is no agreement to incorporate such terms in ISO 9001, and they will be removed later into ISO 9000” WG24 Working Draft – ISO9001 Revision Document ISO/TC 176/SC 2/WG 244/N 81
  4. 4. information required to be controlled and maintained by an organization (3.01) and the medium on which it is contained 3.11 documented information
  5. 5. make an arrangement where an external organization (3.01) performs part of an organization’s function or process (3.12) 3.14 outsource (verb)
  6. 6. 4.1 Understanding the organization and its context The organization shall determine external and internal issues that are relevant to its purpose and that affect its ability to achieve the intended outcome(s) of its quality management system. The organization shall take into account these issues for determining risks and opportunities referred 4 Context of the organization
  7. 7. 4.2 Understanding the needs and expectations of interested parties The organization shall determine - the interested parties that are relevant to the quality management system, and - the quality management system related requirements, of these interested parties. 4 Context of the organization
  8. 8. 4.3 Determining the scope of the quality management system The organization shall determine the boundaries and applicability of the quality management system to establish its scope. 4 Context of the organization
  9. 9. 4.4 Quality management system The organization shall establish, implement, maintain and continually improve a quality management system, including the processes needed and their interactions, in accordance with the requirements of this International Standard. 4 Context of the organization
  10. 10. 5.1 Leadership and commitment organization based on the Quality Management Principles 5.2 Policy 5.3 Organizational roles, responsibilities and authorities 5 Leadership
  11. 11. 6.1 Actions to address risks and opportunities When planning for the quality management system, the organization shall consider the issues referred to in 4.1 and the requirements referred to in 4.2 and determine the risks and opportunities related to product conformity and customer satisfaction that need to be addressed 6 Planning
  12. 12. 6.2 Quality objectives and planning to achieve them The organization shall establish quality objectives at relevant functions and levels and in accordance with its overall business objectives and product conformity and customer satisfaction. 6 Planning
  13. 13. 6.3 Planning and control of changes The organisation shall undertake change in a planned and systematic manner, reviewing the potential consequences of changes and taking action as necessary, to ensure the integrity of the quality management system is maintained. 6 Planning
  14. 14. 7.1 Resources. The organization shall determine and provide the resources needed for the establishment, implementation, maintenance and continual improvement of the quality management system to enhance customer satisfaction by meeting customer requirements. 7 Support
  15. 15. 7.1.2 Infrastructure and work environment 7.1.3 Monitoring and measuring instruments 7.1.4 Knowledge requirements The organization shall determine, provide and maintain the knowledge resources needed to consistently provide product that meets customer needs and expectations and enhance customer satisfaction. 7 Support
  16. 16. 7.2 Competence The organization shall: - determine the competence requirements associated with each process or set of processes - determine the necessary competence of person(s) doing work under its control that affects its quality performance, and - ensure that these persons are competent on the basis of appropriate education, training, or experience; - where applicable, take actions to acquire the necessary competence, and evaluate the effectiveness of the actions taken, and - retain appropriate documented information as evidence of competence 7 Support
  17. 17. 7.3 Awareness Persons doing work under the organization’s control shall be aware of - the quality policy - their contribution to the effectiveness of the quality management system, including the benefits of improved quality performance - the implications of not conforming with the quality management system requirements 7 Support
  18. 18. 7.4 Communication The organization shall determine the need for internal and external communications relevant to the quality management system including - on what it will communicate - when to communicate - with whom to communicate 7 Support
  19. 19. 7.5 Documented information 7.5.2 Creating and updating When creating and updating documented information the organization shall ensure appropriate - identification and description (e.g. a title, date, author, or reference number) - format (e.g. language, software version, graphics) and media (e.g. paper, electronic) - review and approval for suitability and adequacy. 7 Support
  20. 20. 8.1 Operational planning and control The organization shall plan, implement and control the processes needed to meet requirements, and to implement the actions determined in 6.1, by - establishing criteria for the processes - implementing control of the processes in accordance with the criteria - keeping documented information to the extent necessary to have confidence that the processes have been carried out as planned. 8 Operation
  21. 21. 8.2 Interactions with customers and other interested parties 8.2.1 Determination of requirements related to the product 8.2.2 Review of requirements related to the product 8.2.3 Customer communication 8 Operation
  22. 22. 8.3 Operational preparedness 8.4 Control of external processes or product 8 Operation
  23. 23. 8.5 Design and development 8.5.1 Define 8.5.2 Analyze 8.5.3 Implement 8.5.4 Verify and validate 8.5.5 Transfer to Operations The organization shall ensure that design and development outputs identified during the design and development process ensure that they are suitable for operations before final approval. 8 Operation
  24. 24. 8.6 Execution/Implementation 8.6.1 Control of production and service provision 8.6.2 Validation of processes for production and service provision 8.6.3 Identification and traceability 8.6.4 Monitoring and measurement of product (see also 9.1) 8.6.5 Control of nonconforming product 8.6.6 Property belonging to external parties 8 Operation
  25. 25. 8.6 Execution/Implementation 8.6.7 Preservation of product 8.6.8 Post delivery activities The organization shall establish and implement processes to conduct necessary post delivery activities associated with the nature and intended lifetime of the product. The extent of post delivery activities that are required shall be established on the basis of risks associated with the product, customer feedback and statutory and regulatory requirements and shall include necessary actions when nonconforming product is detected after delivery or use has started 8 Operation
  26. 26. 9.1 Monitoring, measurement, analysis and evaluation 9.1.2 Customer satisfaction 9.1.3 Analysis of data 9 Performance evaluation
  27. 27. 9.2 Internal Audit The organization shall conduct internal audits at planned intervals to provide information on whether the quality management system; a) conforms to - the organization’s own requirements for its quality management system, and - the requirements of this International Standard; b) is effectively implemented and maintained. 9 Performance evaluation
  28. 28. 9.2 Internal Audit The organization shall: a) plan, establish, implement and maintain an audit programme(s), including the frequency, methods, responsibilities, planning requirements and reporting. The audit programme(s) shall take into consideration the importance of the processes concerned, the related quality management system risks / opportunities, quality management system objectives and the results of previous audits; >>> 9 Performance evaluation
  29. 29. 9.2 Internal Audit The organization shall: b) define the audit criteria and scope for each audit; c) select auditors and conduct audits to ensure objectivity and the impartiality of the audit process; d) ensure that the results of the audits are reported to relevant management, and e) retain documented information as evidence of the implementation of the audit programme and the audit results. 9 Performance evaluation
  30. 30. 9.3 Management review Top management shall review the organization's quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness. Management review shall be timely and relevant to operational outcomes. 9 Performance evaluation
  31. 31. 10.1 Nonconformity and corrective action 10.2 Continual improvement The organization shall continually improve the suitability, adequacy and effectiveness of the quality management system. 10 Improvement
  32. 32. THE NEW FORMAT OF ISO 9001-2015 TIME WILL TELL ! ISO9001 - 2015
  33. 33. For more insight visit SQMC.co.uk/blog Sign up to attend our event at SQMC headquarters: “What to Expect in 2015” (14/11/13 2.30pm – 4.30 pm) Call us on 0845 166 8098 Further information…