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Quality Initiatives Iso 9001 2000[1]

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HI FRIENDS
HERE IS THE TOPIC IN TOTAL QUALITY MANAGEMENT
QUALITY INITIATIVES OF ISO 9001-2000

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Quality Initiatives Iso 9001 2000[1]

  1. 1. ISO 9001:2000 An overview CMMC # 2 June 29, 2002 Mumbai
  2. 2. <ul><li>Quality Initiatives - TCS Mumbai </li></ul><ul><li>TBEM </li></ul><ul><li>S/w CMM (1.1) </li></ul><ul><li>ISO 9001:2000 </li></ul>
  3. 3. TBEM,ISO and CMM Results Customer Focus Strategic Planning Process Mgmt People Leader ship Inform’n Mgmt. Process Defn. Process Measure Process Optimise CMM/SPICE ISO9001 :1994 ISO 9001:2000 TBEM
  4. 4. Past Approach ISO 9001:1994 Documented QMS Business Activity
  5. 5. Shortcomings ISO 9001:1994 Documented QMS Business Activity Business Goals Business Results ? ? ? ?
  6. 6. From QA to QM <ul><li>ISO 9001;1994 ISO9001:2000 </li></ul><ul><li>Specifications for Quality </li></ul><ul><li>Quality Assurance management systems </li></ul><ul><li>in design, development, - Requirements </li></ul><ul><li>production,installation </li></ul><ul><li>and servicing </li></ul>
  7. 7. The business process approach Business goals PDCA(I) QMS business activity business results ISO 9001:2000
  8. 8. <ul><li>Overview of ISO 9001:2000 </li></ul><ul><li>Released in December 2000 </li></ul><ul><li>Only one Standard - ISO 9001:2000 </li></ul><ul><ul><li>(9002, 9003 are now part of ISO 9001) </li></ul></ul><ul><li>Requirements of the Standard - ISO 9001:2000 </li></ul><ul><li>Guidelines for Process Improvement - ISO 9004:2000 </li></ul>
  9. 9. <ul><li>ISO 9001 and 9004: </li></ul><ul><li>Designed to complement each other, but can be used independently </li></ul><ul><li>ISO 9004:2000 recommended as a guide for organizations whose top management wishes to move beyond the requirements of ISO 9001:2000 </li></ul>ISO 9000:2000 Overview of ISO 9001:2000
  10. 10. <ul><li>Overview of ISO 9001:2000 </li></ul><ul><li>New Approach - Process focus for quality management (the increased emphasis ISO now gives it, is new) </li></ul><ul><li>New Emphasis - Customer satisfaction, Process improvement </li></ul><ul><li>New Structure - 20 elements replaced with 8 Sections which include 5 key sections </li></ul>
  11. 11. <ul><li>ISO 9001:2000-Underlying Concepts: </li></ul><ul><ul><li>Process Model </li></ul></ul><ul><ul><li>Customer focused organization </li></ul></ul><ul><ul><li>Continuous Improvement </li></ul></ul><ul><ul><li>Management by Objectives (Goal setting & measuring) </li></ul></ul><ul><ul><li>Preventive Action </li></ul></ul>Alignment with TBEM ISO 9001:2000 Standards Overview of ISO 9001:2000
  12. 12. <ul><li>Overview of ISO 9001:2000 </li></ul><ul><li>Based on 8 Quality Management Principles: </li></ul><ul><ul><li>1 -Customer Focus </li></ul></ul><ul><ul><li>2 - Leadership </li></ul></ul><ul><ul><li>3 - Involvement of people </li></ul></ul><ul><ul><li>4 - Process Approach </li></ul></ul><ul><ul><li>5 - Systems Approach to management </li></ul></ul><ul><ul><li>6 - Continuous Improvement </li></ul></ul><ul><ul><li>7 - Factual Approach to decision making </li></ul></ul><ul><ul><li>8 - Mutually beneficial supplier relationships </li></ul></ul>
  13. 13. <ul><li>Overview of ISO 9001:2000 </li></ul><ul><li>New Structure: </li></ul><ul><ul><li>Section 1 - Scope </li></ul></ul><ul><ul><li>Section 2 - Normative Reference </li></ul></ul><ul><ul><li>Section 3 - Terms and Definitions </li></ul></ul><ul><ul><li>Section 4 - Quality Management System </li></ul></ul><ul><ul><li>Section 5 - Management Responsibility </li></ul></ul><ul><ul><li>Section 6 - Resource Management </li></ul></ul><ul><ul><li>Section 7 - Product Realization </li></ul></ul><ul><ul><li>Section 8 - Measurement, Analysis and Improvement </li></ul></ul>
  14. 14. <ul><li>Overview of ISO 9001:2000 </li></ul><ul><li>Key Sections: </li></ul><ul><li>Quality Management System (section 4) </li></ul><ul><li>Management Responsibility (section 5) </li></ul><ul><li>Resource Management (section 6) </li></ul><ul><li>Product Realization (section 7) </li></ul><ul><li>Measurement, Analysis and Improvement (section 8) </li></ul>
  15. 15. Overview of ISO 9001:2000 6 Resource Management 6.1 Provision of resources (4.1.2.2) 6.2 Human resources (4.1.2.2/4.18) 6.3 Infrastructure (4.9) 6.4 Work environment (4.9) 8 Measurement, Analysis & Improvement 8.1General Requirements (4.10/4.20) 8.2 Monitoring and measurement (4.10/4.17/4.20) 8.3 Control of nonconforming product (4.13) 8.4 Analysis of data (4.20) 8.5 Improvement approach (4.1.3/4.14) 7 Product Realization 7.1 Planning of Product Realization (4.2.3/4.10.1) 7.2 Customer-related processes (4.3/4.4.4) 7.3 Design and development (4.4) 7.4 Purchasing (4.6/4.10.2) 7.5 Production and Service provision (4.7/4.8/4.9/4.15/4.19) 7.6 Contol of monitoring and measuring devices (4.11) 5 Management Responsibility 5.1 Management Commitment (4.1.1) 5.2 Customer Focus (4.3.2) 5.3 Quality Policy (4.1.1) 5.4 Planning (4.1.1/4.2.3) 5.5 Responsibility, authority and communication (4.1.2.1/4.1.2.3) 5.6 Management Review (4.1.3)
  16. 16. Process-based Quality Management System Customers Continuous Improvement of the Quality Management System Customers Requirements Satisfaction Product Output Resource Management Product Realization Mgmt Responsibility Measurement, Analysis & Improvement Input Key Value adding activities Information flow
  17. 17. <ul><li>ISO 9001:2000 - New Requirements </li></ul><ul><li>Current 20 elements ( of ISO 9001:1994) plus : </li></ul><ul><li>Requirement to measure and analyze customer satisfaction and/or dissatisfaction </li></ul><ul><li>Requirement to measure and monitor processes to judge effectiveness and identify improvement </li></ul><ul><li>Requirement to show evidence of continuous improvement of products and processes </li></ul><ul><li>(Contd….) </li></ul>
  18. 18. <ul><li>ISO 9001:2000 - New Requirements (..Contd.) </li></ul><ul><li>Emphasis on responsibility of the “Senior Management” for: </li></ul><ul><ul><li>determining objectives/goals throughout the organization </li></ul></ul><ul><ul><li>planning </li></ul></ul><ul><ul><li>ensuring customer focus </li></ul></ul><ul><ul><li>providing resources </li></ul></ul><ul><ul><li>assessing customer feedback </li></ul></ul><ul><ul><li>measuring process performance </li></ul></ul>
  19. 19. <ul><ul><li>Transition to ISO 9001:2000 (...contd) </li></ul></ul><ul><li>Review and update TCS QMS: </li></ul><ul><ul><li>Evaluate the existing QMS structure </li></ul></ul><ul><ul><li>Determine the gaps between the TCS QMS and requirements of ISO 9001:2000 </li></ul></ul><ul><ul><li>Incorporate/document the ISO 9001:2000 requirements </li></ul></ul><ul><ul><li>Review the documents internally </li></ul></ul><ul><ul><li>Conduct an Adequacy audit </li></ul></ul>TCS QMS
  20. 20. <ul><li>Time frame allowed: </li></ul><ul><ul><li>To be compliant with the new standards - latest by December 2002 </li></ul></ul><ul><ul><li>Validity of the TCS ISO Certificate - upto January 2003 </li></ul></ul>Transition to ISO 9001:2000 (...contd.) ISO 9001:2000 Standards Mumbai Centre to be re-certified against ISO 9001:2000 in December 2002 TCS ISO Certificate Valid upto 13th January 2003
  21. 21. TOTAL QUALITY MANAGEMENT ASSIGNMENT TOPIC QUALITY PRINCIPLES OF TATA CONSULTANCY SERVICES BRANCH MUMBAI SUBMITTED TO: PROF. ILLIYARAJA MBA DEPT SUBMITTED BY: ARUN KUMAR.G PGMB09006 SEC A SUBMITTED ON: 10 0CT 2009 ENCLOSURE: MAGAZINE – INNOATION @TCS

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