AIRLINE duty and responsibility

1. DUTY AND RESPONSIBILITIES

2. THE JOB OF GROUND
STAFF IS VAST AND
VARIED. THEY HAVE TO
PERFORM VARIOUS
WORKS FROM
COMMERCIAL TO
TECHNICAL HANDLING
FOR SAFE AND STEADY
DEPARTURE AND ARRIVAL
OF AN AIRCRAFT.

3. TEAM WORK
*GROUND STAFF WORK'S
*INSIDE THE AIRPORT TERMINAL
*OUTSIDE THE AIRPORT TERMINAL
*TECHNICAL ROLE

4. GROUND STAFF WORK'S
 They work at airports to keep airplanes
running efficiently. From welcoming
passengers to an aircraft’s take-off, airport
ground staff and air operations personnel
play a crucial role in areas such as
commercial activities, airline operations
and the running of airports.

5. INSIDE THE AIRPORT TERMINAL
 Checking passengers in for flights
 Re-routing or re-booking passengers whose flights
have been cancelled or delayed
 Assisting disabled passengers or those travelling
with young children
 Giving passengers up-to-date information on
flights
 Assisting passengers with all enquiries, including
lost or delayed baggage

6.  Assisting staff in carrying out security
checks as and when the situation
arises
 Delivering high levels of customer
service to passengers and those
travelling through the airport

7. OUTSIDE THE AIRPORT TERMINAL
 Handling all the loading and uploading of
passenger bags from the aircraft
 Helping direct passengers on to and off the
aircraft
 Directing landed aircraft to taxi spots
 Providing services such as steps from the
aircraft for passengers and crew to disembark
the aircraft

8. TECHNICAL ROLE
 Coordinating and managing staff around the aircraft
during its stopover
 Draft and hand over the necessary documents for the
flight to the aircraft captain
 Preparation of the flight plan, fuel, weather condition
and other important information
 Management of take-off slots with air traffic
organizations
 Management of the airline network and fleet

10. THANK YOU TO ALL