2. GROUND STAFF
• The individual working in ground duty branch
are often known as ‘Ground Crew’ or Ground
staff.
• They work at airports to keep airplanes
running efficiently. By welcoming passengers
to an aircraft’s take off, airport ground staff
and air operations personnel play a crucial
role in areas such as commercial activities and
passengers hospitality.
3. • They also play a crucial role in airline
operations and the running of airports.
These role call for dynamisim and
professionalism.
• The role of ground staff can be divided into
two major categories,
i. Commercial ground staff
ii. Technical ground staff
4. Commercial ground staff:
• To provide all necessary information to
passengers and make their journey easier and
comfortable.
• Welcome passengers and handling help desk
counter.
• Carry out check-in, boarding and
disembarkation procedures.
• Promote and sell airline products.
5.
6. Technical ground staff:
• Coordinating and managing staff around the
aircraft during its stopover.
• Preparation of flight plan,fuel and weather
condition and other informations.
• Draft and hand over the necessary documents
of the flight to the aircraft captian.
• Management of take-off slots with air traffic
organizations.
• Management of the airline network and fleet.
