1. Guest Service Agent for
May 2014
I provide a positive, friendly and efficient travelling experience for all passengers by
delivering high standards of customer service and ensuring that all operational and
procedural processes are carried out to the standard required.
Reinforce high standards with regard to performance, safety, customer service and
adherence to company values.
Actively ensure the safety and security of all people, assets, systems and procedures
engaged in or associated with own area of responsibility or otherwise under own control or
influence. Comply with all applicable business and industry specific legislative/regulatory
requirements
My job of ground staff is vast and varied. I work directly with the aircraft, on arrivals,
departures and between flights. We must make sure the ramps, runways and surrounding
areas do not have any garbage or debris present that could cause damage to the plane.
We work in with the ground staff also includes technicians and maintenance workers that
are responsible for making sure the plane is in good working order before take off.
We are responsible for inspecting, storing and transporting luggage, while others stock the
aircraft with food and beverage items that are distributed during flight. I work directly with
customers to answer questions and provide information regarding flight times, delays and
any general queries the customer has before boarding. I also work with the aircraft, crew
and customers to ensure each flight is safe and enjoyable.
-Managing Cues
-Check In Counter
-Boarding gates
