1. MONICA B. GOLDEN
106 Nantucket Place, Newport News, Virginia 23606 | C: 757-897-2099 | MEBGOLDEN@GMAIL.COM
Professional Summary
I am seeking a career in the health care industry and currently pursuing my Bachelor’s degree in Healthcare
Administration at Stratford University in Newport News, Virginia. My previous experience in banking has
taught me accuracy, federal laws and regulations, customer service, attention to detail, multi-tasking and
going the extra mile to achieve success for the organization. I would be an asset to any healthcare
environment because of my pleasant personality and my passion to assist those in need.
Education and Training
Healthcare Administration Expected Graduation June 2017
Stratford University Newport News, Virginia, United States
Achieves the President’s or Dean’s List
3.75 GPA
Volunteer at Riverside Healthcare System
Medical Education-internal audit
Anatomy and Physiology
Medical Law and Ethics
Medical Terminology
Skill Highlights
Personal and professional integrity
Microsoft Office Suite
Medical Software Applications
Financial Management
Strong problem solving skills
Aptitude for learning
Positive interpersonal relations
Team Leader
Professional Experience
Customer Service Representative August 2010 to July 2015
Fulton Bank Newport News, Virginia
Actively maintained up-to-date knowledge of applicable state and federal laws and regulations
Provided supervision for day-to-day operations of the branch in accordance set policies and guidelines
Ensured the confidentiality of client information and materials
Completed assigned training materials with accuracy and detail
Trained and coached employees
Managed supply inventory
Teller Operations Specialist April 2000 to July 2010
Bank of America Newport News, Virginia
Adhered to federal banking guidelines
Manager of 6 team members
Assist manager with evaluations and setting goals with employees
Productivity reporting and analyzing
Vault Custodian
Maintained confidentiality of customer information
