Functions, roles, and skills of a manager

1. ORGANIZATION
AND
MANAGEMENT

2. ACTIVITY 1: PICTURE
ANALYSIS/MANAGER’S HAT
GUIDE QUESTIONS:
 What do you think is the job
of the one in the picture?
 Enumerate the things that he
does?
 What are the skills he need
to possess to be efficient in
his job?

3. Direction: Take the quiz to find out. Read each statement and then
encircle the corresponding number of your answer.
Individual Activity: Let’s Examine!
Do you have the Potential to become a good
Manager?

4. Direction: Rate each of the following questions according to the
following scale.
Individual Activity: Let’s Do it!
Management Aptitude Questionnaire

5. FUNCTIONS,
ROLES AND
SKILLS OF A
MANAGER
(ABM_AOM11-Ia-b-3)

6. LEARNING OBJECTIVES
identify and explain the different functions of a
manager;
distinguish the contribution of the managers to the
organization;
evaluate the roles of a manager and provide
emphasis of its importance and
assess and analyze the skills that a manager should
possess according to his level of performance.
Functions,
Roles and
Skills of a
Manager

7. WHAT IS A MANAGER?
 The manager is the who plans, organizes, leads and
controls the people in the process of achieving the
goals and objectives of an organization.
 Managers supervise, sustain, uphold and assume
responsibility for the work of others in his/her group,
team, department or the organization, in general.

8. FUNCTIONS
OF MANAGEMENT
 Planning and Decision -Making:
determining courses of action
 Organizing: Coordinating
activities and resources
 Leading: Managing People
 Controlling: Monitoring and
Evaluating Activities

9. MANAGERIAL LEVELS
Top-Level
Managers
Middle-Level
Managers
Frontline Managers
 General/Strategic Managers
 Executives (CEO, COO, Pres)
 wide decisions, establishing policies
and strategies taht affect the
organization
 supervise middle managers
 Tactical Managers
 Operations Managers/Department Heads
 implement top manager’s strategies by
developing short-term plans
 supervise frontline managers
 more aware of company’s problems
compared to higher level managers
 Operational Managers
 responsible for supervising the
organization’s day to day activities
 bridges between management and
nonmanagement employees

10. MANEGERIAL SKILLS-
Robert L. Katz
CONCEPTUAL
SKILLS
TECHNICAL
SKILLS
HUMAN
SKILLS
CONCEPTUAL
SKILLS
 It is the ability of
the manager to
identify, analyze
and solve complex
problem in the
organization.
HUMAN
SKILLS
 skills that
enable managers
to relate well
people
TECHNICAL SKILLS
 skills that
enable
managers to
carry out tasks
with
proficiency
with the use of
thier expertise

12. MANAGERIAL ROLES
 Managerial Roles refers to to specific actions or behaviors
expected of and exhibited by a manager
 Henry Mintzberg, a management researcher believes that
managers can best described through the roles they
perform within the organization.
He identified ten managerial roles which he categororized
as Interpersonal, Informational and Decisional
Management Roles

13.  Performs social,
inspirational, legal
and ceremonial
duties
 encompasses relationships with
subordinates including
motivation, communication and
influence
 makes linkages with
people in and outside of
the organization
FIGUREHEAD
LEADER
LIASON
INTERPERSONAL
ROLES
 Human
interactions

14.  seeking current
informations from
many sources
 transmits information to
subordinates, peers and
superiors within the
organization
 speaks on behalf of the
organization and
transmits information on
organization plans,
policies and actions to
outsiders
MONITOR
DISSEMINATOR
SPOKESPERSON
INFORMATIONAL
ROLES
 Information
Network

15.  identify new ideas
and innovation
 in charge and takes corrective
action when organization faces
unexpected crises
 allocate all resources
of all kinds such as
manpower, mney, machine,
materials and methods
ENTREPRENUER
DISTRUBANCE HANDLER
RESOURCE ALLOCATOR
DECISIONAL
ROLES
 Make
decisions
NEGOTIATOR
 bargaining and
negotiating with
outsiders as well
insiders

16. Group Activity: Article Review
Manager in Action!
From the cited articles above, identify the functions, roles and skills that Mr.
Caktiong/Pedro possesses and state when they applied such functions, roles and skills that
contributed greatly to the sucess of thier business. Write your answers in a reflection essay
with a minimum of 50 words and present your answers to the class.
 Cecilio K. Pedro –
Lamoiyan Corporation
 Tony and Jollibee:
Building a Local Fast-food
Giant

17. EVALUATION:
Individual Activity: Identifying Scenarios/Statements
MANAGERIAL LEVELS
Direction: Identify the managerial level (Top Manager, Middel Manager,
Frontline Manager) a manager portrayed in the given scenarios.
1. 1.Honey was hired to manage the employees who directly giving services to
clients. Honey is a:
2.Kaye is a Department Head in the Provicial Accountant’s Office. She is highly
specialized in managing the tasks and operations in her assigned department. Kaye
is a:
3.Mark, is an employee of JM Food Industry. Being an employee, he is responsible
for determining and implementing strategic, long-term decisions for the company.
Mark is a :

18. EVALUATION:
Individual Activity: Identifying Scenarios/Statements
MANEGERIAL ROLES
Direction: Identify the role performed by managers in the scenarios, write your answers on the space
provided. After doing it, categorize your answers by classifying where it belongs.
4.There was a shortage of inventories in the essential stock of a supermarket because their regular
supplier was in a lockdown situation due to pandemic. The manager was offered a much higher price
by other supplier. She accepted the offer and received the inventories and were sold out.
5.An employee who always comes late was noticed by the head department and he asked to come to his
office and talk about the reason of his habitual tardiness. He gave options so that the said employee
would make an effort to come on time.
6.After the meeting with the top managers, Mr Symon gathered his team and discussed to them what
has been transpired during their meeting with the board of directors.
7.Ms. Ezra, head of Marketing Department talked to the headofAccounting Department regarding the
expenses that would be incurred in their promotions out of town.

19. MANAGERIAL SKILLS
Direction: Identify the SKILLS possesses by managers in the scenarios, write your answers on the
space provided.
8.Mr. Enriquez is being respected as the Branch Manager of their bank.Their clients from different
folks of life are also fond of him because he knows how to get along with them and really knows how
their branch could serve them better. What managerialskill/s are being practiced by Mr. Enriquez?
9. In these new normal, the sales of the company decreased. And they might terminate some employees
to cope up with their expenses. Ms Padilla, introduced online selling and trained their people new
ways of promoting their products and the company.They were able to catch up and even surpassed the
sales from previous months doing the new strategies.
10.Irene was the new Department Head from other branch. She noticed the poor performance of the
team because of a quarrel happened a year ago. She talked to to the concerned employees and have
them forgive each other. Irene performed:

20. In one paragraph,
summarize the most
important points of today’s
lesson.
Individual
Activity: Sum it
Up!
Two-Minute
Paper!

21. Individual
Activity: Me and
the Manager!
Interview
Learning
Strategy
 In this activity, you are going to virtually interview
a manager of any company in your area. Get to
know his/her level of management, what skills
he/she uses to carry out his/her functions and what
are his/her roles in the company.
 For IP Learners: Identify IP managers, if
none, interview your Tribal Chieftain in your
barangay, and follow the instruction above.
 Make a summary of your interview and put it
in written report with your reactions. You may
use guide questions for you to be guided in the
presentation of your ideas and arguments
during interview.

22. THANK YOU!