1. Victor O. Quihuiz
(408) 239-6910
vquihuiz@yahoo.com
www.linkedin.com/in/victorquihuiz/
Summary
Talented and driven Engineer with over ten years of professional experience in the storage industry. Provide SATA
and SAS SSD support for Channel, Resellers, Distributors, System Integrators, and Tier 2 customers. Possess
excellent communication skills, strong troubleshooting skills, and the ability to work as a team with local and
international business units.
Technical Skills
• Extensive hands on experience and support for SATA and SAS SSD’s
o Execute SSD performance tests (MB/s, IOPS, latency) and competitive analysis
o Understanding of S.M.A.R.T., KCQ, and log/mode pages
• Experience with SSD benchmark tools (IOmeter/fio/vdbench), SCSI Tool Box Suite, ISV encryption
software, Microsoft HCT, Medusa Labs Test Tool Suite, Bus Trace, and various third party software
• Operating System support: Windows, Linux, Mac OS X, VMware, and Free BSD
• Ability to setup customer environments, reproduce issues, diagnose root causes, and verify fixes
• Document test procedures, revise user documentation, and create knowledgebase articles
Professional Experience
SanDisk - Milpitas, CA May 2011 - Present
Field Application Engineer (March 2013 - Present)
Technical Support Engineer (May 2011 - February 2013)
• Provide remote and onsite support during customer SSD evaluation, qualification, and production phases
• Manage technical issues and coordinate with engineering to provide FA reports to customers
• Triage SSD issues, setup debug connectors (UART/JTAG), and capture FW drive logs
• Capture SATA/SAS traces with LeCroy and SerialTek protocol analyzers
• Interact with various teams such as Engineering, Marketing, and Sales
Pliant Technology - Milpitas, CA December 2009 - May 2011
Customer Support Engineer
• Provide technical documentation, RMA support, FW files, and support tools
• Run SSD performance benchmarks and document customer issues/workarounds
• Track customer issues, escalate when necessary, and drive issues to closure
• Coordinate with the Website team to upload support content

2. AMCC/3ware - Sunnyvale, CA January 2006 - July 2009
Quality Assurance Test Engineer (January 2007 - July 2009)
• Configure and execute software EVT/DVT test procedures with 3ware SATA/SAS RAID controller cards
• Perform compatibility testing with various motherboards, hard drives, and SAS expanders
• Execute performance, data integrity, and fault tolerance tests
• Test the 3ware driver, firmware, and GUI/CLI management utilities
Technical Support Engineer (January 2006 - December 2006)
• Provide global technical support for 3ware SATA/SAS RAID controller cards via phone and email
• Provide customer service, process RMA’s, and escalate customer issues as needed
Promise Technology - Milpitas, CA January 2001 - January 2006
Storage QualityAssurance Technician (October 2001-January2006)
• Perform compatibility tests for Promise SATA RAID controller cards and external SATA RAID Storage
Subsystems with various motherboards, hard drives, iSCSI controller cards, and Fibre channel controller
cards
• Execute Microsoft WHQL/HCT kits, clustering, data integrity, and performance tests
• Test the GUI management utility, driver, firmware, and BIOS for current and upcoming products
SeniorTechnical Support Technician (January 2001-September 2001)
• Provide global technical support via phone and email
• Reproduce customer issues and process RMA’s for end users and resellers
Alum Rock Union School District - San Jose, CA December 1999 - January 2001
Network Technician
• Provide technical support to over 500 local users via phone and email
• Install and upgrade various hardware components such as memory, hard drives, CPU’s, NIC’s, video cards
and other computer components
• Install, configure, and network computers/printers in a LAN
Education
Masters Institute - San Jose, CA
• Associate of Applied Science in Systems Administration
West Valley College - Saratoga, CA
• General Education
References available upon request