This document provides a summary of John M. Willcoxon's background and experience. It includes over 30 years of diverse work experience in various industries including signage, logistics, customer service, and aviation. He has owned multiple small businesses and held leadership roles at major companies like FedEx. The document highlights his skills in areas like operations analysis, database design, sales, and problem-solving.

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John M. Willcoxon
516 College Hill Rd • Oxford, MS. 38655 • (901) 487-4002 • john@willcoxon.com
SUMMARY
Client Relationship builder, Independent Thinker, Operations Analyst, Participative
implementer of Solutions for new or existing client base. Diverse business experience in
multiple industries and disciplines. Fortune 500 corporate experience & small business
owner. Capable, Willing, Teachable, Servant Leadership, Ability to use left-brain and
right-brain skills to provide solutions.
SKILL
Highly computer literate, Database Design, Completely comfortable in the Microsoft
Office suite. Sales Skills, Presentation Skills, Graphics Specialist, Ability to get along
with people, Ability to take or give direction as needed, ProblemSolver, People Person,
TeamPlayer, Self Disciplined, Self Starter, Ability to provide concepts and proto-types,
Can lead or be lead. Ability to work alone, Ability to see the big picture and translate that
into workable solutions, results oriented, 2D or 3D, CNC Router, Welding, Vinyl Plotter
and Digital Printing Experience.
WORK EXPERIENCE
Principal, The Willcoxon Collection, Hernando, MS. 2013-Present
Designer, Builder, Marketer of Reclaimed Wood & Metal Iconic Art. Built a retail network of 25
retailers carrying pieces. Created www.willcoxon.com to sell online direct. Vendor at DFW Gift &
Home Market increasing footprint of product to mid-western customers. Provides customer care
to existing customer base and expanding retail footprint. Work recognized by Mississippi
Governor Phil Bryant before the Mississippi Economic Council in 2014 as outstanding.
Workforce Consultant, Randstad Inhouse Services, Memphis, TN. 2012-2013
Implementation specialist & metric provider, specializing in scalable solutions for Manufacturing
/ Logistics and Contact Center workforce designs. Deploying measurable improvements in
productivity, quality and operational efficiency. Regional consultant for a group of clients with
diverse work force needs schedules and work rules. Supporting achievement of client’s financial
and operational goals to maximize worker output and improve quality, reduction of employee
turnover and supplementing clients permanent workforce.
Manager - Customer Service, Tubelite Company, Memphis, TN. 2011- 2012
Provide leadership to the Mid-South Inside Sales / Customer Service for an $85M sign industry supplier.
Provide support & resolution for escalated customer issues. Manage, at risk customer relationships.
Provide subject matter expertise & industry knowledge and experience to customers and employees on
products & their uses. Support Outside sales & Warehouse Operations in their duties. Coordinate with

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corporate I.T. and operations on projects related to the Memphis Branch. Traveled to provide customers
with support. Conduct training and do analyst work on the Memphis operation to improve the operation.
Principal, The Willcoxon Group, LLC., Olive Branch, MS. 2008 – 2011
Own and operate a sign business focusing on sales of larger structures, building sign structures, brokering
electrical signs, providing project management, installation, coordination of contractors, provides facilities
sign plans, bidding on large scale projects. Complete turnkey customer service. Utilized a self-built
relational database to manage business.
Owner, WillGo Inc. d.b.a. Signs First, Memphis, TN. Absentee Owned from 1993 – 2001
Full Time in Business 2001-2008
Owned & operated a franchised sign business for 14 years, providing a variety of interior / exterior
signage. Running the retail business as salesman, operations manager, sign maker, installer, accounts
payable, accounts receivable and project manager. Types of signs included: vinyl, digitally printed, vehicle
graphics, banners, Interior and Exterior Plastic / Aluminum signs. Foam Structures, Electric Light Boxes,
Lighted Channel Letters and
Welded structures. Built and maintained a complete Point of Purchase system (Filemaker Pro – relational
database) to run my entire operation.
Manager, FedEx Express Business Analysis, Memphis, TN. 1998-2001
Strategic Planning & Analysis • Customer Service & Operations Support
Responsible for a staff of (9) employees & (2) contract programmers who perform analysis on every facet of FedEx
Customer Service. Planning & directing measured performance of FedEx Worldwide Customer Service that included
(16) Call Centers and 3,200 Customer Service Agents. Responsible for a $1M budget. Measurements included Call
Type Analysis, External Customer Satisfaction Surveys, Cargo Claim Handling, Customer Care Program.
Responsible for the “PointCast” Executive Information System, which provided monthly analysis on productivity of
the FedEx Customer Service Organization as well as customer’s perception of the service, provided.
Senior System Operations Analyst, Federal Express Corp., Memphis, TN 1989 - 1998
System Performance Improvement
Responsibilities include: Project development & management, assessing reporting needs,
analysis of flight operations, line haul operations research & analysis. Production of presentation
quality charts & graphs to all levels of management. Purchase of all computer hardware for two
departments. Instrumental in laying the infrastructure for automation of the morning daily recap.
Produce critical information for the WAR committee. Provide PC Relational Database designing.
Chief architect for a scheduling database still in use to schedule 100+ employees
encompassing a 24/7/365 operational control center. Analysis of International Flight Operations
including delay reporting, fuel burn analysis and aircraft performance analysis. Management of
a Macintosh LAN Network. Continuous production of Ad-Hoc analysis on various Airline related
issues. Compiling numerical and statistical data to support the measurement criteria for
departmental and Central Support Services programs. Assisting in the design and presentation
of statistical data to departmental and senior management. Develops graphics for management
reports. Maintains an archive of historical operational data for future research and legal
requirements.
Ramp Controller, Federal Express Corp., Memphis, TN 1986 - 1989

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System Ramp Control
Duties included: Monitoring, directing & controlling all movement of aircraft on the FEC ramp
areas, informing Flight Crews of updated information, preparation of a nightly operating plan for
the launch schedule based on time parameters, interfacing with all operating groups as an
information coordinator, maintain statistical reports on Aircraft Fleet performance based on their
departure from the Memphis Hub.
Associate Systems Administrator (Co-Op Student), Federal Express Corp., Memphis, TN
Aircraft Charter Department 1985 - 1986
Duties included: Billing charter flights, keeping payment records, government reporting, making
trip arrangements and customer support.
EDUCATION
Delta State University, Cleveland, MS
Bachelor of Commercial Aviation
Aviation Management
Mississippi State University, Mississippi State, MS
General Studies
AWARDS
Federal Express Super Star Award – (Top 5% performance)
Federal Express Star Award – (Top 10% performance)
MILITARY
Mississippi Army National Guard, 185th Aviation Battalion Co. A, Jackson, MS
Rank: Sergeant; Crew Chief / Helicopter Mechanic. Aircraft: UH-1 / OH-6
February 1983 to February 1989
Honorably Discharged
OUTSIDE INTEREST
Deacon - Christ Presbyterian Church (PCA) - Past
Board of Directors-Hernando Desoto Habitat for Humanity - Past
Board of Directors-Federal Express Credit Association - Past
President - Southern Mutual Investors - Past
President - River City Investors - Past
Partner-Barber Willcoxon Ltd. (Residential Construction) - Past
Mississippi Life Insurance License - Past