1. Key Elements of Employee
Satisfaction
1.Strong Leadership/Supervision
2. Responsive Management
3. Quality Work Environment
4. Effective Communication
5.Appreciation/Acknowledgment
Strong Leadership/Supervision
1.Strong leadership and supervision is
critical - At all levels!
2. Without strong leadership and a culture
of quality performance, improvement is
not sustainable
3. Engage and inspire the employee.
4. Encourage feelings of appreciation and
value for employees’ achievement and
efforts
1.Modelling respect
2.Establishing a working relationship
with immediate reports
3.Building partnerships through
involvement and participation
4.Keeping employees informed and
making them a part of the decision
making process whenever possible

2. Responsive Management
The quality of supervision an employee
receives is critical to employee
retention
1.Be visible
2.Exhibit fairness in employee treatment,
compensation, benefits and advancement
3.Understanding employee’s job duties, both
defined and actual
4.Clarify job expectations, daily, weekly and
ongoing
5.Take time to meet with new employees, learn
about their talents, abilities, skills, expectations
and career goals
1.Meet with each employee periodically
2.Provide ongoing support and direction
3.Provide regular and timely feedback from
both manager and employee
4.Provide feedback that is constructive, non-
threatening and factual with defined
expected results
Quality Work Environment
1.Organizational climate and culture of fairness
2.Adequate resources to perform job duties
(training, equipment, supplies, etc.)
3.Adequate environmental design, physical
surroundings and workplace safety

3. 4.Clinical systems, guidelines, standard operating
procedures
5.Information technology systems and support
6.HR support, staffing levels, working conditions,
personnel issues, conflict resolution assistance
Effective Communication
Verbal and Written – Cont.
ACTIVE LISTENING:
Helps to improve relationships, makes people feel understood, and cared about.
1.Suspend doing other things or tasks
2.Make eye contact
3.Be sincerely interested in what person is talking about
4.Do not interrupt
5.Do not formulate your answers while person is talking
6.Restate what you hear the person say
7.Ask clarification questions when necessary
8.State your views only after you have “actively” listened
Sincere Appreciation/Acknowledgment
There is a basic human need for belonging, achievement, recognition and appreciation
1.Well-chosen, well-timed sincere words of praise
2.A thank you goes a long way!
3.Notes, cards, letters, awards, trophies, gift cards
4.Company outings, celebrations
5.Employee recognition programs, employee of the month, etc.
6.Professional Development opportunities such as

4. training programs, workshops
Promotion/advancement
7.Time off, salary increase, bonus
strong leadership&
supervision Responsive
Management
sincere
Qulity Work
appreciation&
Environment
acknowqlegement
Effective
Communication
Employee Satisfaction
The key to successful leadership today is influence, not authority!
Remember, your success as a leader will be reflected in the satisfaction of your employees and in
the success of your organization