3. Oral & written
communication
skills
Critical thinking
ability
&
Problem-solving
resourcefulness
Ability to work
productively on a
team
Dayananda Sagar Institutions
Arts, Science & Commerce
4. Dayananda Sagar Institutions
Arts, Science & Commerce
Critical Thinking & Problem Solving
Teamwork & Collaboration
Professionalism & Strong work ethics
Oral & Written communication Skills
Leadership
7. Good
Communicatio
n
Coordination
Keep others
informed what
they need to
know without
over burdening &
unnecessary
information
Informatio
n
Who needs to
know what
Confirmation
Ensure right
people have the
information
they need
Timeliness
A message
delivered too
early to late
may lead to
confusion
Accuracy
The wrong
message may
be worse than
non at all
Dayananda Sagar Institutions
Arts, Science & Commerce
8. Skills
Soft
Using
Adopting
Achieve
Goals
Active listening
Body language
Articulation and
tone of your voice
Skills
It deals with
external world
with effective
communication,
leadership
,teamwork skills
Soft
Communication
skills are abilities
to use when
giving and
receiving
different kinds of
information
Using
Adapting your
communication
style to your
audience
Adopting
Goals should be
Specific,
Measurable,
Achievable,
Realistic and
anchored within
a Time Frame
Goals
Focus on
important Tasks
Be Realistic and
accomplished
Achieve
Dayananda Sagar Institutions
Arts, Science & Commerce
10. Dayananda Sagar Institutions
Arts, Science & Commerce
1. The foremost skill required for learning a language
is----------
A. Writing skill
B. Reading skill
C. Speaking skill
D. Listening skill
Answer: B. Reading skill
2. The primary skill to acquire knowledge about
everything in the world.
A. Writing skill
B. Reading skill
C. Speaking skill
D. Listening skill
Answer: B. Reading skill
3. Reading is a -----------process.
A. Encoding
B. Decoding
C. Codification
D. None of the above
Answer: B. Decoding
4. The word communication is derived from communis
(latin) which means
A. Common
B. Message
C. Community
D. Oral speech
Answer: A. Common
11. Dayananda Sagar Institutions
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5. Communication is a part of -----------skills.
A. Soft
B. Hard
C. Rough
D. Short
Answer: A. Soft
7. In communication, the language is----------
Writing skill
A. The verbal code
B. Intrapersonal
C. The symbolic code
D. The non-verbal code
Answer: A. The verbal code
6. Exchange of ideas between two or more person is----
A. Understanding
B. Telling
C. Communication
D. Speaking
Answer: C. Communication
8. The ---------is the person who transmits the message.
A. Sender
B. Receiver
C. Decode
D. Driver
Answer: A. Sender
12. Dayananda Sagar Institutions
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9. ------------is the person who decodes and
interprets the message.
A. Sender
B. Receiver
C. Channel
D. Source
Answer: B. Receiver
10.The response to a senders message is called-----
------
A. Feedback
B. Encoding
C. Decoding
D. Receiving
Answer: A. Feedback
11. Smooth ____ strengthens all the activities of
an organization
A. Transportation
B. Communication
C. Miscommunication
D. Tele communication
Answer: B. Communication
12. What is the purpose of communication.
A. Inform (Tell someone about something)
B. Influence (Get someone to do something you want)
C. Share Thoughts, Ideas and feelings
D. All of the above
Answer: D. All of the Above
13. Communication
Skills
Oral
Presentation
Audience Awareness
Critical listening
Body Language
Non
Verbal
Personal presentation
Audience Awareness
Body Language
Written
Academic Writing
Revision & Editing
Critical Reading
Data Presentation
Every human being need to
essentially & effectively communicate
Effective communication is the hall
mark of one’s education
Adaptability is one of the key to
establish effective communication
Dayananda Sagar Institutions
Arts, Science & Commerce
15. Dayananda Sagar Institutions
Arts, Science & Commerce
Presentation
Informal communication: Informal communication is
the causal communication between coworkers in workplace.
It is unofficial in nature and in based in the informal
Formal communication
It refers to the flow of official information through
proper, predefined channels and roots. Formal
communication follows hierarchical structure and chain
of command
Classroom lectures
Speeches
16. Dayananda Sagar Institutions
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Non-Verbal
communication
Ways of talking
(Pauses & Stress
on words) The
ability to
communicate and
converse is a soft
skill that you
should have in
order to be
successful in
career
Posture
Posture is the
position in which
we hold our bodies
while standing,
sitting, or lying
down.
Appearance
Of the participants
establishes their
social identity. By
our appearance
cues, we often
send messages
designed to
construct a social
reality
Haptics or Touch
Haptics is a form
of non-verbal
communication
using a sense of
touch. Handshake
a gentle pat on
back, or a high five
Eye Movement
Eye contact is a
type of body
language that is
extremely
important during
communication
and conversation
Gesture
Gestures allow
individuals to
communicate a variety of
feelings and thoughts,
from contempt and
hostility to approval and
affection, often together
with body language.
Gestures include
movement of the hands,
face, or other parts of the
body.
Facial Expression
Facial expressions are
a form of nonverbal
communication. They
are a primary means
of conveying social
information between
humans, but they also
occur in most other
mammals or animals.
Head motion
Head movement is an
important part of
body language. Head
motion plays a role in
communicating
lexical and syntactic
information. It
conveys emotional
and personality traits.
