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Business Critical Communications
The document highlights the importance of business-critical communication and collaboration in maintaining continuity during disruptions, emphasizing that a significant portion of enterprises lack adequate disaster recovery plans. It presents Unify's solutions, which offer reliable, secure communication infrastructure and end-to-end support to enhance operational resilience and improve data protection. Additionally, it advocates for the adoption of advanced technologies to ensure seamless collaboration across various platforms during emergencies.
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Business Critical Communications
- 1. Continuity Relies on BusinessCritical Communication and Collaboration
- 2. 51% lack a disasterrecovery plan for emerging workloads1 Only 6% have plans for big data, hybrid cloud and mobile1 $3M saved with a single vendor1 50% less likely to experience a data loss1 3X less data lost with a unified data protection solution1 Why do you need business critical communication and collaboration? When the unexpected happens, it’s all about communication. Enterprises who adopt advanced data protection technologies dramatically decrease the likelihood of disruption.1 – EMC 1 EMC Global Data Protection Study 2014, EMC Global Data Protection Index, conducted by Vanson Bourne, surveyed 3,300 IT decision makers from mid-size to enterprise-class businesses across 24 countries. 71% are not confident they can recover information1
- 3. You get peaceof mind by choosing a partner with the experience, solutions and global reach to enable business critical communication. 75% of the Fortune Global 500 rely on Unify for their resilient infrastructure and integrated communications solutions to enable their continuity plans. Enterprises need a continuity plan for handling emergencies and taking advantage of opportunities. Supplie rs Part ners Em p loyees Custo m ers Mission C riticalCollaboration Resilient Infrastructure Continuity Plan Rich Media Security Command & Control Premise & Cloud Dispatch Mobility Reliability Contact Center E2E Solutions & Support And when communication is critical—You need the right technology partner. Supplie rs Part ners Em p loyees Custo m ers Business C riticalCollaboration BusinessCritical Solutions Resilient Infrastructure Continuity Plan Rich Media Security Command & Control Premise & Cloud Dispatch Mobility Reliability Contact Center E2E Solutions & Support
- 4. Continuity depends ona highly scalable, reliable and secure communications infrastructure to do business on-demand. Unify OpenScape Enterprise solutions provide the reliability, security and end-to-end support you need so you can focus on your core business. A Resilient Infrastructure Keeps You Connected—whatever the circumstances Supplie rs Part ners Custo m ers Mission C riticalCollaboration Rich Media Premise & Cloud Mobility Command & Control Dispatch Contact Center Resilient Infrastructure Security Reliability E2E Solutions & Support Rich Media Premise & Cloud Mobility Command & Control Dispatch Contact Center Resilient Infrastructure Security Reliability E2E Solutions & Support Resilient Infrastructure Security Reliability E2E Solutions & Support Continuity Plan Business C riticalCollaboration BusinessCritical Solutions
- 5. Unify OpenScape Enterpriseis built on the gold standard in reliability – carrier-grade (99.999% uptime) and these mission critical features 1. Active-active failover configuration 2. Smart resilience: - Auto adjusting variable bandwidth - Peer-to-peer messaging - Auto restore of connections 3. Branch office survivability Continuity Requires a Highly Reliable Infrastructure Read the Unify Guide to Communications Reliability > Resilient Infrastructure Security Reliability E2E Solutions & Support Continuity Plan Reliability
- 6. See the UnifyGuide to Security > Windfall or landslide, your enterprise needs secure communications. Unify takes a proactive stance to secure your environment: Continuity Requires a Highly Secure Infrastructure • Secure application design, development and vulnerability intelligence processes • Deep security expertise and consulting • Partnerships with leading security firms • Proactive involvement with emerging security standards, technologies and vulnerabilities • Continual testing: OpenScape solutions rated Certified Secure by Miercom Independent Testing Labs. Custo m ers Resilient Infrastructure Security Reliability E2E Solutions & Support Continuity Plan Security
- 7. For business criticalcommunications and collaboration, enterprises need end-to-end (E2E) support that is architected into the technology. Unify provides custom fit E2E solutions and services to guarantee the performance and availability of your mission critical solutions, deliver the highest level of security and assure business continuity end-to-end. Continuity Relies on End-to-End Support • Service level agreements • Single point of contact • Monitoring and trend-analysis • Security patch updates • Back up and recovery processes • Disaster planning and recovery • Hosted back-up facilities Em p loyees Custo m ers Resilient Infrastructure Security Reliability E2E Solutions & Support Continuity Plan E2E Solutions & Support
- 8. Stay connected, beresponsive and collaborate seamlessly—with fully featured solutions. OpenScape Enterprise UC brings your users, customers, partners and suppliers together with business critical communications and collaboration, no matter what. See Business Critical Communication Resource Center > Unify Delivers Business Critical Solutions Supplie rs Part ners Em p loyees Custo m ers Rich Media Premise & Cloud Mobility MissionCritical Solutions Command & Control Dispatch Contact Center Resilient Infrastructure Security Reliability E2E Solutions & Support Command & Control Dispatch Contact Center Continuity Plan BusinessCritical Solutions Business C riticalCollaboration
- 9. Unify OpenScape ContactCenter enables mobile agents, supervisors, and managers to deliver personalized support across all channels from any location around the world. Reliably and predictably handle the customer inquiries that go with a service-impacting event – on the first attempt. Integrate with social media platforms to know and respond to your customers in real time on their preferred platform. Keep your customers informed with easy access to critical information: Virtual Customer Service with Business Critical Contact Centers MississCritical Solutions Command & Control Dispatch Contact Center Continuity Plan Contact Center
- 10. Get the rightteam in place quickly to control unexpected events with critical communications. OpenScape Xpert for Dispatch maximizes your dispatchers’ ability to handle time critical, multi-line conversations: • Broadcast announcements and alarms • Notify first responders • Dispatch specialized personnel • Instant conferencing for critical teams • Communications lifelines for remote teammates Control Critical Events with Fail-Safe, Flexible Dispatch Tools Supplie rs nCritical S BusinessCritical Solutions Command & Control Dispatch Contact Center Continuity Plan Dispatch
- 11. Respond rapidly withcommand and control across disparate communications systems for a connected state of resilience. Unify has the solutions, experience and services to optimize, design, build and support your command and control environment. Maintain a Connected State with Command & Control Solutions • Switch between voice and data • Give your emergency services personnel more information from customers and employees • Better inform your first responders without any delays lutions BusinessCritical Solutions Command & Control Dispatch Contact Center Continuity Plan Command & Control
- 12. Cloud, Enterprise and MobileCollaboration Unify delivers highly reliable and secure multimedia collaboration tools that enable your employees to respond to crisis’ effectively- whether they are mobile, at home, or across the world. Unify Delivers Business Critical Collaboration “There are numerous collaboration platforms in the market, but none of them as comprehensive as Circuit. In my 28 years in this industry, no other product has had this much positive impact on a business I’ve been involved in.” - Mahmood Chaudri, Managing Director at Datrix Supplie rs Part ners Em p loyees Custo m ers Mission C riticalCollaboration Rich Media Premise & Cloud Mobility Command & Control Dispatch Contact Center Resilient Infrastructure Security Reliability E2E Solutions & Support Rich Media Premise & Cloud MobilityContinuity Plan Business C riticalCollaboration BusinessCriticalS olutions
- 13. OpenScape Mobility boosts performancefor your mobile users so they can engage anywhere they go. Connect from any device–PC, Mac, iPhone, iPad, Apple Watch or Android and move your active calls with you while you’re in transition Sophisticated UC capabilities with one, intuitive client: • Presence (see available responders) • Conferencing • Directory access • One number service to track down individuals • HD video • Call swipe (swipe calls from one device to another–no interruption) All calls encrypted per TLS and SRTP industry-standard protocols Give Mobile Users Powerful Collaborative Tools boration Rich Media Premise & Cloud ytiliboM ytiliboM Business C riticalCollaboration Continuity Plan Mobility
- 14. Circuit by Unifyintegrates voice, video, screen share, chat and file sharing all in one simple application—providing your teams with everything they need for virtual collaboration using rich multi-media tools. Users can: • Choose the most effective tool for the situation • Use a common set of tools and UI to collaborate • Access contextual information in one place, making files, chats and recorded sessions easy to find Give Users Rich Media Tools to Collaborate C riticalColl Rich Media Premise & Cloud MobilityMobility Business C riticalCollaboration Continuity Plan Rich Media
- 15. OpenScape Web Collaborationis a zero-footprint solution. It’s a fast, safe and affordable way to meet virtually in real time. Implementation takes seconds and there’s nothing left behind. Scalable, reliable and secure options: • Premise based–requires licenses, may be required to meet compliance and regulatory requirements in some industries. • Cloud based—set up in minutes, scale up and down as needed with “pay for use” model Bring Users Up Quickly with Web Collaboration Mission C riticalCollaboration Rich Media Premise & Cloud MobilityMobility Premise & Cloud Continuity Plan
- 16. We are partof Atos, a leader in digital services with annual revenue of €12 billion and 100,000 employees in 72 countries. Governments, militaries, hospitals, utilities and stock traders all over the world depend on Unify for integrated communications solutions that support their continuity requirements. Is Unify the right partner for my Business Critical Communication and Collaboration needs? Supplie rs Part ners Em p loyees Custo m ers Mission C riticalCollaboration MissionCritical Solutions Resilient Infrastructure Continuity Plan Rich Media Security Command & Control Premise & Cloud Dispatch Mobility Reliability Contact Center E2E Solutions & Support Supplie rs Part ners Em p loyees Custo m ers Business C riticalCollaboration BusinessCritical Solutions Resilient Infrastructure Continuity Plan Rich Media Security Command & Control Premise & Cloud Dispatch Mobility Reliability Contact Center E2E Solutions & Support
- 17. Is Unify theright partner for my Business Critical Communication and Collaboration needs? Supplie rs Part ners Em p loyees Custo m ers Mission C riticalCollaboration MissionCritical Solutions Resilient Infrastructure Continuity Plan Rich Media Security Command & Control Premise & Cloud Dispatch Mobility Reliability Contact Center E2E Solutions & Support See stories of more Unify clients > Supplie rs Part ners Em p loyees Custo m ers Business C riticalCollaboration BusinessCritical Solutions Resilient Infrastructure Continuity Plan Rich Media Security Command & Control Premise & Cloud Dispatch Mobility Reliability Contact Center E2E Solutions & Support
- 18. Take the nextstep, partner with Unify > “The collaboration between Unify and our IT team was vital in supporting our business continuity and disaster recovery needs.” -Julio Esteves, 3S IT Director, Solvay When Communication is Critical—Trust Unify Take Part in a Unify Success Workshop Unify will analyze your entire Information and Communication Technology estate and review your ability to respond to emergencies and opportunities. Our consultants will work with you to optimize your environment for business critical communication and collaboration–custom fit to your business and budget.