At UX Bournemouth Katy Arnold spoke about how the Home Office is putting accessibility at the heart of everything it does. She strongly believes you’ll be a better designer if you design for everybody and pointed out that in the government you can’t leave anybody behind.
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Digital inclusion at the Home Office: public services for all
1. Digital, Data and Technology
Digital inclusion at the Home Office:
public services for all
Katy Arnold
Head of User Research and Design
Home Office
@katyarnie
29. Digital, Data and Technology
260
usability sessions
4692
pieces of qualitative
feedback from
satisfaction survey
14
home visits
29
participants in the AD
high street walk-in
pilot
11
phone
interviews
9
remote test
sessions
via Skype
10
people with
facial
disfigurement
10
paired sessions
with AD people
10
people with
visual
impairments
12
people with
dyslexia
3
people with
ADHD
8
deaf people