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The UX of Management by Adrian Howard

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Adrian Howard talks about how to use a UX toolkit to help lead or manage a team

Published in: Design
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The UX of Management by Adrian Howard

  1. 1. The UX of Management Adrian Howard (@adrianh) https://en.wikipedia.org/wiki/File:Bandera_de_España_con_Don_Quijote_y_el_Molino_de_viento.svg
  2. 2. People
  3. 3. Makers' Schedule vs Managers' Schedule
  4. 4. Meetings are a waste of time
  5. 5. Meetings are a waste of time
  6. 6. User Research is a waste of time?
  7. 7. 1-1
  8. 8. Active Listening
  9. 9. Reflection
  10. 10. Ask for stories
  11. 11. Open questions
  12. 12. Non-leading questions
  13. 13. Facilitation
  14. 14. Going to the Gemba
  15. 15. Ethnographic Field Work
  16. 16. Job Descriptions
  17. 17. https://medium.com/@tsharon/pre-membership-design-team-lead-at-wework-ux-75053290e668#.zg0ff6srv
  18. 18. Hiring
  19. 19. Onboarding
  20. 20. https://commons.wikimedia.org/wiki/File:Customer_journey_with_touchpoints_English.png
  21. 21. The UX Style of Management
  22. 22. Servant Leadership
  23. 23. https://en.wikipedia.org/wiki/File:Bandera_de_España_con_Don_Quijote_y_el_Molino_de_viento.svg
  24. 24. Thank You Adrian Howard (@adrianh) quietstars.com https://en.wikipedia.org/wiki/File:Bandera_de_España_con_Don_Quijote_y_el_Molino_de_viento.svg

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