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HRM 498
STRATEGIC HUMAN RESOURCE
MANAGEMENT AND EMERGING ISSUES
The Latest Version A+ Study Guide
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HRM 498 Entire Course Link
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HRM 498 Week 1 Practice: Knowledge Check
Question 1
Which of the following agencies is responsible for enforcing Title VII?
Bureau of Labor Statistics
Department of Justice
EEOC
OFCCP
Question 2
At Tyson Foods, Lily serves as the point person who guides everyone in the firm towards ethical
actions. Lily most likely serves as the firm's:
chief financial officer
HR manager
ethics officer
safety officer
Question 3
Which of the following provides learners with the knowledge and skills needed for their present

jobs?
Training
Development
Career planning
Succession planning
Question 4
Executives and managers at ABC Enterprises actively encourage a strong ethical culture at the
firm. Which of the following would be the most likely result of the firm's actions?
Increased employee interest in development programs
Frequent use of human resource information systems
Changes in corporatecommunication methods
Improvements in organizationalperformance
Question 5
The utilization of individuals to achieve organizationalobjectives is known as:
human resource leadership
human resource management
human resource staffing
human resource planning
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Question 6
With regards to ethics, most of the 500 largest corporations in the United States now have a code
of ethics. Which of the following would LEAST likely be included in the codes?
Ethics offices
Social accounting
Conduct standards
Performance appraisals
Question 7
Which of the following laws was NOT enacted for the purpose of legislating business ethics?
Federal Sentencing Guidelines for OrganizationsAct
Procurement Integrity Act

Sarbanes-Oxley Act
Taft-HartleyAct
Question 8
Which law most likely prompted organizations to create codes of ethics and install ethics
hotlines?
Corporate and Auditing Accountability, Responsibility, and Transparency Act
Federal Sentencing Guidelines for OrganizationsAct
Procurement Integrity Act
McCarran-Ferguson Act
Question 9
Lyle, an HR specialist at a publishing company, is in the process of choosing from a group of
applicants the individual best suited for an assistant editor position. Lyle is most likely involved in
the function of :
recruitment
HR planning
job analysis
selection
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Question 10
The Office of Federal Contract Compliance Programs (OFCCP) is very specific about what should
be included in a(n):
affirmative action plan
nondiscrimination statement
hiring plan
OFCCP report on selection tests
Question 11
According to the Uniform Guidelines, any instrument or procedure used in the selection decision
is considered a(n):
disparate tool
appraisal
necessity
test
Question 12

All of the following are provisions of the ImmigrationReform and Control Act of 1986 EXCEPT:
illegal to give preference to U.S. citizens
illegal to fire or refuse to hire a person based on national origin
illegal aliens denied benefits
illegal to request employment verification for only people who appear foreign
Question 13
The primary purpose of the Uniformed Services Employment and Reemployment Rights Act is to:
Incorrect
protect the jobs of National Guard members and Reservists
ensure that sufficient benefits areprovided to war veterans
provide government jobs to National Guard members
help Reservists find new jobs after military service
Question 14
Which term refers to the discipline that deals with what is good and bad or right and wrong?
Morals and traditions
Social responsibility
Cultural norms
Ethics
Question 15
The most common complaint brought to the Equal Employment Opportunity Commission (EEOC)
are chargesof discrimination based on:
sex
age
retaliation
Disability
Question 16
Which of the following would LEAST likely be a source of ethical guidance?
Holy books
Laws
Friends
Tests
Question 17
The staffing process involves all of the following functions EXCEPT:
job analysis
recruitment
product placement
Selection
Question 18

Lauren is an HR manager at a marketing firm. Which of the following functions is LEAST likely to
be an aspect of Lauren's job?
Staffing
Employee safety
Product testing
Employee and labor relations
Question 19
Human resource management (HRM) is the utilization of individuals to achieve organizational
objectives.
The statement is true
Question 20
What is the systematic process of determining the skills, duties, and knowledge required for
performing jobs in an organization?
Strategicplanning
Job enlargement
Recruitment
Job analysis
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HRM 498 Week 1 Apply: Illegal Hiring IncidentAnalysis
Review the Week 1 – Practice: Knowledge Check.
Read Ch. 2, Incident 2, “Illegal Hiring.”
Write a 700- to 1,050-word analysis of the incident, “Illegal Hiring.” Include the following in
preparing your response:
 Identify what role HR should play as a strategic business partner in addressing this
incident.
 Summarize what you would have done in response to learning about the facts in this
incident.
 Discuss what factors in this incident might influence a company to make less-than-ethical
decisions.
 Summarize a brief policy that would help an organization like the one in “Illegal Hiring”
make sound and legal hiring decisions within the framework of the law and support a
culture of diversity and inclusion.
Submit your assignment.

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Question 1
Milton Marketing needs to hire two account managers, and the firm wants job candidates who
have recent experience in that position. Which of the following would be the best recruitment
source for Milton Marketing?
Competitors in the labor market
Colleges and universities
Community colleges
Unemployed people
Question 2
Experts suggest that general-purpose job boards, such as Monster.com, are best for job seekers in
professions:
that require graduate-level degrees
that require technological skills
within small industries
with high turnover
Question 3
The contingency recruiter goes to work:
when an opening for a difficult position exists
when there is an urgent need to fill a position
to identify top-notch talent
all of the above
Question 4
A student takes an IQ test one week and scores 140. The student retakes the test one week later

and scores 90. Which of the following best describes the test?
unreliable
abnormal
subjective
objective
Question 5
What selection method continues to be the primary method companies use to evaluate
applicants?
Background checks
Cognitive ability tests
Employment interviews
Assessment centers
Question 6
The systematic process of determining the skills, duties, and knowledge required for performing
jobs in an organizationis referredto as a job:
description
specification
qualification
analysis
Question 7
What technique type is used for forecasting HR requirements?
Budgetary
Qualitative
Bottom-up
Conversion
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Question 8
What occurs when an interviewer assumes that an applicant has certain traits because he or she
is a member of a certain class?
Contrast bias

Stereotyping bias
Premature judgment bias
Interview illusion bias
Question 9
What is a goal-oriented conversation in which the interviewer and applicant exchange
information called?
Recruitment interview
Training interview
Development interview
Employment interview
Question 10
Job postings and job bidding procedures enable current employees of an organization to:
request promotions and salary raises
locate skilled subordinate workers
receive training for new positions
learn about current job openings
Question 11
Experts suggest that a slight amount of test anxiety is:
abnormal
beneficial
detrimental
unprofessional
Question 12
All of the following EXCEPT what are included in job specifications?
Knowledge
Skills
Responsibilities
Abilities
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Question 13
Which of the following best explains why GE and Walmart hire former service members?
Technologically skilled
Proven work history
Physically healthy
Unique creativity
Question 14
What type of interview is comprehensive and involves the applicant talking more than the
interviewer?
Unstructured
Structured
Stress
Directive
Question 15
Flexible work hours, telecommuting, child-care centers, and signing bonuses are compensation
incentives used by firms during high-demand situations.
Question 16
Alan works in the HR department at a manufacturing firm, and his primary responsibility is to use
the firm's website to monitor and coordinate recruitment activities. Which term most likely
describes Alan's position at the firm?
Webmaster
Data analyst
Internet recruiter
Technical recruiter
Question 17
How does job analysis primarily benefit an HR manager?
Improves public relations
Adheres to federal standards
Provides guidelines for staffing
Outlines labor negotiation requirements
Question 18
Which of the following should most likely be accomplished before setting an objective?
Cost-benefit analysis of every alternative
SWOT analysis of all competitors

Performance analysis of each employee
Job analysis for each position
Question 19
Why are most job analyses conducted?
Creation of new jobs
Obsolescence in jobs
Changes in the nature of jobs
Requirements of upper management
Question 20
Heather is searching for a job as a software designer. She is currently reviewing available
positions on Cisco's website to determine if any openings at the firm match her qualifications.
Which of the following terms best describes the website that Heather is using to find a job?
Human resources website
Corporate career website
Recruiting website
Niche website
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HRM 498 Week 2 Apply: I Am Qualified, Why Not Me? Incident
Analysis
Review the Week 2 Individual Knowledge Check.
Read Ch. 5, Incident 2, “I am Qualified, Why Not Me?”
Write a 700- to 1,400-word analysis, using your research, of the incident, "I am qualified,
Why Not Me?" Include the following in preparing your response:
 Discuss whether or not you believe that Bobby has a legitimate complaint. Does any
organization, like Crystal Productions, have a responsibility to provide training and
development opportunities to enhance promotion from within?

 Explain the advantages and disadvantages of a promotion from within policy and whether
such a policy would be appropriate for Crystal Productions.
 Identify, if you were the head of HR, the first step in creating the policy, who should be
involved in developing the policy, and what you would do in preparing for implementation.
 Recommend the desired goals/outcomes of such a policy and the impact your new policy
would have on staffing and performance management strategies.
 Summarize what impact the changing workforce might have on your new policy.
 Summarize a brief policy that addresses hiring from within.
m/
Question 1
Which law set the criteria for distinguishing between qualified and nonqualified plans?
Social Security Act
Employee Retirement Income Security Act
Pension Protection Act
Retirement Parity Act
Question 2
When the United Auto Workers negotiate with GM and Ford for higher wages, which legislation
supports the union's right to engagein collective bargaining?
Title VII of the Civil Rights Act
Equal Pay Act
Davis-Bacon Act
National Labor Relations Act
Question 3
Which of the following is primarily responsible for coordinating the design and implementation of
performance appraisal programs?
High-level executives

Shared service center managers
Labor union representatives
Human resource departments
Question 4
What is a limitation of profit-sharing plans?
Profit-sharing plans are excessively costly.
Employees have a difficult time understanding their particular contributions to company profits.
Profit sharing adds recurring increases to base pay yearover year.
Profit-sharing plans createunhealthy competition between employees.
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Question 5
Which of the following is a disadvantage associated with team-based incentives?
Exemplary performers become disgruntled and quit.
Performance standards are difficult to develop.
Output is difficult to categorizeand assess.
Members lack the time to assist others.
Question 6
Which of the following job evaluation techniques is placed in the nonquantitative type?
Point method
Ranking method
Job description method
Factor comparison method
Question 7
Which of the following is the LEAST likely purpose of unemployment insurance payments?
Giving workers time to find equivalent jobs
Minimizing the number of workers needing permanent income support from the government
Continuing worker health benefits to prevent financial distress
Sustaining consumer spending during difficult economic times

Question 8
Departmental managers at Global Industries are required to maintain written records of highly
favorable and unfavorable employee actions. Which performance appraisal method is most likely
used by Global Industries?
Ranking
Rating scales
Critical incidents
Paired comparison
Question 9
Medco Pharmaceuticals uses a number of methods for accommodating differing styles to its
workforce. Which of the following terms best describes Medco's training program?
Blended training
Combined training
Traditional training
Outsourced training
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Question 10
The Family and Medical Leave Act applies to private employers with 25 or more employees and
to all governmental employers regardless of number.
Question 11
In which method of sales compensation do salespersons receive a fixed salary regardless of their
sales levels?
Straight commission
Variable pay
Straight salary
Spot bonus
Question 12
Managing employee performance should be what kind of process if it is to be the most effective?
Formal
Continuous
Structured

Bi-annual
Question 13
What type of retirement plan provides the participant with a fixed benefit upon retirement?
Defined contribution
Deferredcontribution
Defined benefit
Deferredbalance
Question 14
Company child-care arrangements have been linked to reduced absenteeism and enhanced
retention and recruiting.
Question 15
When the vestibule delivery system is used, where does it typically take place?
At a video media center
On the manufacturing line
Outside of the production area
At a university science laboratory
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Question 16
In which performance appraisal method are various performance levels shown along a scale that
incorporates only positive performance behaviors?
Forced distribution
Rating scales
Forced choice
BOS
Question 17
Curt has been offered a position with Premium Processing. As part of its benefits package, the
firm offers child care, educational assistance, and relocation benefits. Which term best describes
the benefits offered by Premium Processing?
Voluntary benefits

Cash balance plans
Employee services
Disability protection
Question 18
What is the T&D delivery system for online instruction?
E-learning
Internships
Role playing
Programmed instruction
Question 19
Which case ruled that general characteristics such as leadership, appearance, and personal
conduct are subjective and may be unrelated to job performance?
Campbell v. Miller Construction
Smith v. Ardron Construction
Anderson v. West Coast Energy
Wade v. Mississippi Cooperative Extension Service
Question 20
What is the primary purpose of including a socialization program during orientation?
Explaining employee benefits options
Reducing anxiety of new employees
Providing management training
Initiating teamprojects
m/
HRM 498 Week 3 Apply: There’s No Future Here Incident
Analysis

Read Ch. 8, Incident 2 “There’s No Future Here!”
Scenario: As the head of HR, you have been asked to write a response to the incident in
the form of an interdepartmental memo. You must address important issues about the
company’s career planning and development program that are a result of the situation
with Bob.
Write a 350- to 700-word memo in which you:
 Describe what actions might prevent future resignations like Bob’s, and who should
manage an employee's career—the employer or employee.
 Recommend changes you would make to the career planning and development program
as the head of HR, identify challenges to making changes, and recommend who you
would involve in making the changes (non-HR staff can be included if appropriate).
 Describe what should be the outcomes of a career planning and development program.
 Discuss the impact of your new program on training and/or staff development and
performance management strategy.
 Summarize a brief policy that you would recommend as an outline to your new career
planning and development program.
Use a memo template provided by Microsoft.
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Question 1
What was the initial focus of traditional EAPs?
Providing legal assistance
Providing day careand elder care
Providing mental health resources
Providing physical fitness facilities
Question 2
Which of the following is a union federation consisting of several unions that broke from the
AFL-CIO?
United We Stand Coalition

United Farm Workers
International Teamsters
Change to Win Coalition
Question 3
Disciplinary action should never be administered:
at the beginning of a shift
immediately before a lunch break
in the presence of others
immediately after the violation occurs
Question 4
Which of the following is an essential element of a corporate safety program?
A culture of fear and reprisal to penalize safety violators
A corporate culture where employees are involved and engaged
A laissez-faire attitudefrom the top management team
A top-down approach to implementing safety in the workplace
Question 5
What law requires businesses to communicate more openly about the hazards associated with
the materials they use and produce and the wastes they generate?
Occupational Communication in Safety and Health Act
Safe Communication in Health Act
Occupational Safety and Health Act
Superfund Amendments Reauthorization Act
Question 6
What is the most severe penalty an organization can give to an employee?
Suspension
Transfer
Termination
Demotion
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Question 7
Tom works at a company that has a closed-shop arrangement. In which industry does Tom most
likely work?
Steel
Aerospace
Construction
Mining
Question 8
Which term refers to the liability an employer may incur when a firm keeps individuals on the
payroll whose records indicate a strong potential for wrongdoing?
Faulty metrics
Negligent hiring
Erroneous selection
Negligent retention
Question 9
Ellen, a manager at a marketing firm, noticed that one of her subordinates, who is usually
good-natured, has been moody, irritable, and disorganized lately. The subordinate has refused
Ellen's suggestions to take a few personal days. Such symptoms are most likely an indication that
the subordinate is experiencing:
depression
burnout
insomnia
occupational disease
Question 10
What involves invoking a penalty against an employee who fails to meet established standards?
Metrics
Probation
Disciplinary action
Internal employee relations
Question 11
When a unionized firm is downsizing, what is the most likely basis for layoffs?
Potential
Seniority
Compensation
Education level

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Question 12
Which of the following acts permitted a closed shop in the construction industry?
National Labor Relations Act
Norris-LaGuardia Act
Landrum-Griffin Act
Taft-HartleyAct
Question 13
What document regulates the relationship between employer and employees for a specified
period of time?
Labor agreement
Employment contract
Mediation guidelines
Arbitration agreement
Question 14
Neither the union nor management cares whether the other side loses face during the
negotiation process.
Question 15
According to a "union shop agreement," management and unions cannot enter into agreements
requiring union membership as a condition of employment.
Question 16
What liability does an employer incur when it fails to conduct a reasonable investigation of an
applicant's background, and then assigns a potentially dangerous person to a position in which he
or she can inflict harm?
Negligent hiring
Negligent retention
Negligent investigation
Negligent assignation
Question 17

In order to be most effective, disciplinary action should be what kind of process?
Learning
Subjective
Negative
Painful
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Question 18
In which of the following does the manager ask a series of questions in sequence to determine
the best disciplinary action?
Hot stove approach
Progressive disciplinary action
Disciplinary questionnaire approach
Disciplinary action without punishment approach
Question 19
Wellness programs help employees to:
find alternative employment
deal with the symptoms of stress
deal with threatsof workplace violence
help workers ignore stressful situations
Question 20
Foley Foods is a mid-size food processing facility that has had a significant increase in business
lately. The firm needs to hire additional workers and develop a second shift to meet productivity
needs. The HR manager at Foley Foods recommends implementing a safety program. Which of
the following best supports the implementation of a safety program?
At the end of each year, high performing employees at Foley Foods aregiven bonuses.
As a government contractor, Foley Foods must have an employee assistance program.
Workers' compensation costs increased significantly in the last yearat Foley Foods.
Foley Foods' main competitor recently received an OSHA penalty and citation.

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HRM 498 Week 4 Team – Apply: Emerging Issue
Decide as a learning team on one emerging issue from the following list or an issue of
your choice:
 Privacy in the workplace
 Affordable Care Act
 Employee Retention
 Workplace violence
 Flexible Workplace
 Financial literacy in the workplace
 Addressing generational differences in the workplace
 Artificial Intelligence
 Equal pay
Collaborate with your Learning Team members to complete this assignment. You may
meet in person, through web conference, email, text, or other electronic shared space.
Identify the relevant issues, stating assumptions if appropriate. Note: The emphasis at
this stage is to gain an overview of the issues involved.
Use the internet and the University Library to research your selected emerging issue.
Create an 8- to 12-slide presentation, with speaker notes, analyzing the emerging issue
the team selected in which you:
 Analyze the cause or causes of the emerging issue and the strategic impact on
organizations in general if it’s not addressed appropriately.
 Identify the ethical or social responsibilities that need to be addressed with the issue you
selected.
 Assess alternative actions to solve the problem or improve the situation.Are there staff
recruitment, legal, or HR planning issues that need to be addressed?
 Recommend the best alternative, and explain why it is the best. How and when should the
recommended action be implemented? Indicate any employee or labor relations issues
including workplace safety.
 Indicate any employee or labor relations issues including workplace safety.
 Identify any issues about future training that should be implemented.
Use visual aids and graphics to enhance your presentation.
Cite all sources according to APA formatting guidelines.

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Question 1
Which of the following topics would most likely be addressed during the continual development
stageof expatriatepreparation and development?
Languageskills
Local customs and traditions
Home-country development
Home-country living conditions
Question 2
Female employment in the United Arab Emiratesis negatively influenced because:
a single woman is not permitted to drive
a woman's desire to stay at home to raise children is stronger than her desire to work outside the
home
a single woman cannot board a plane or stay in a hotel unless a male relative is willing to
accompany her
it is frowned upon when a woman places aging parents in a nursing home
Question 3
Dailey Enterprises is a mid-sized business that is considering expanding its operations globally.
Which of the following is LEAST likely to occur as a result of Dailey globalizing?
Improved selection process
Some protection against domestic business cycles
Increased competitiveness
Increased profitability
Question 4
Many companies offer training courses only in English, which may explain why most employees at

global firms indicate that English is important for their careers.
Question 5
All of the following are national/cultural values EXCEPT:
job satisfaction
masculinity/feminity
accomplishing indulgence/restraint
individualism/collectivism
Question 6
A host-country national (HCN) is an employee who is a citizen of the country where the
subsidiary is located.
Question 7
Hartford Toys is a small business that wants to enter the global market. What is the most
common way for small businesses such as HartfordToys to enter the global market?
Foreign investing
Licensing
Exporting
Franchising
Question 8
An arrangement whereby the parent company grants another firm the right to do business in a
prescribed manner is referredto as:
foreign investing
exporting
licensing
franchising
Question 9
What is becoming the world language?
English
French
Spanish
Russian

Question 10
An example of a third-country national would be an Italian citizen working for a French company
in Germany.
Question 11
Which of the following is NOT a characteristicof the regiocentric staffing approach?
Each region develops a common set of employment practices.
Promotions from the region to headquarters rarely occur.
Each region actively recruits third-country nationals.
Some autonomy exists in regional decision making.
Question 12
China's labor force consists of a multitude of older workers for the following reason:
Communism favors taking care of younger citizens by having parents and grandparents
employed.
Economic growth has led employers to favor workers with greater experience.
It is more common for Chinese citizens to stay in school longer than citizens of other countries.
Chinese government's one-child policy has left a substantial gapin younger generations.
Question 13
With polycentric staffing, companies primarily hire expatriates to staff higher-level foreign
positions.
The statement is false
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Question 14
Procter & Gamble is best categorizedas a what type of corporation?
Foreign-based
Multinational
Global
National

Question 15
The process of bringing expatriates home is referredto as:
repatriation
global e-learning
strategictraining
succession planning
Question 16
Which of the following systems helps to alleviate the stress new expatriates and their families
normally endure?
Cohort system
Buddy system
Expatriation system
None of the above
Question 17
Which of the following has been a recent problem associated with expatriatecompensation?
Devaluation of the U.S. dollar
Expansion of Chinese firms
Relocation expenses
NAFTA changes
Question 18
Which of the following statements is TRUE about the role of international sales for small and
medium-sized businesses?
International sales arenot easily facilitated through e-commerce.
International sales have become a vital and growing part of the market for small to medium-sized
businesses.
International sales require a change in a country's legal system.
International sales have become a vital and growing part of the market exclusively for large
businesses.
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Question 19
Which of the following is NOT an approach to global staffing?
Polycentric
Biocentric
Regiocentric
Ethnocentric
Question 20
In most cases, global firms employ host-country nationals with the long-term goal of turning over
control to local management.
HRM 498 Week 5 Apply: Signature Assignment: Strategic HRM
Planning
Resource: Signature Assignment: Strategic HRM Planning Scenario
Develop a strategic plan of 1,050 word or more for Global Plastics, Inc. Human Resource
department to address the issues Janet discovered and achieve the goals outlined in the
scenario. Your strategic plan should include all elements of a strategic plan and address
the following:
 Align each of the issues with the goals in the company’s strategic plan.
 Establish metrics to measure attainment of each of the goals.
 Evaluate howthe strategy will address each issue identified in the scenario.
Cite all sources according to APA formatting guidelines. Sources not required but
accepted.

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