1. Tyler Nickel
26006 S. Southwood Road ● Harrisonville, MO 64701 ● tcnickel33@gmail.com ● 816-785-7668
SUMMARY
Seekingentrylevel ITprofessional seekingtocontribute toa cuttingedge technical team. Possessstrong
computerandnetworktroubleshootingskills. Fastlearnerwhogetsuptospeedquickly. Active teammember
whotakespride inproducingqualityworkandresults. Excellentverbalandwrittencommunicationskills. Enjoy
stayingonthe frontendof newtechnology.
EDUCATION
DeVryUniversity,KansasCity,Missouri
Bachelors of AppliedScience inNetworkand CommunicationsManagement, AnticipatedJune 2016
Associate of AppliedScience inNetwork SystemsAdministration, ReceivedMarch2015
TECHNICAL SKILLS
● Computerhardware,software,networkedandlocal printer,andotherperipheral troubleshooting
● Imaging,restoring,andcleaningcomputersystems
● MicrosoftOffice software versions:2007, 2010, 2013, and Office 365
● Operatingsystems:Windows7,Windows8,Windows10, and MAC
● Experience withActive directory,Ciscotechnologies,WindowsDeploymentServices,FogBugzticketing
system,DameWare remote supportsoftware,andSpectrumNG(POSsoftware)
● Basic networkconfiguration,cabling,andtroubleshooting
EXPERIENCE
AMC Theatre SupportCenter,OverlandPark,Kansas
Technical Operation CenterAnalyst 1, 11/2015-Current
● Provide assistance withall theatrevideoandaudioissue
● Quickturn around,fastpaced environment,oftenwithbacktoback calls
● Answerinboundandmake outboundcallsinordertoresolve issue
● UtilizedRemote DesktopConnectionManagerandVNCtoremotelyconnecttoprojectorsandservers
National ResearchCenterforCollege andUniversityAdmissions,Lee’sSummit,Missouri
HelpDesk Specialist, 02/2015-10/2015
● Providedhelpdeskassistance tolocal andremote employees
● UtilizedDameWare remote support andCiscoWebEx Supportsoftware toassistremote employees
● Imagedlaptops,MicrosoftSurface Pro’sandPro 3’s withMicrosoftDeploymentServices
● TroubleshootCiscosoftware suchasJabber,WebEx,andVPN
● Createdandimplementedamethodtotrack companyperipherals
JewishCommunityCampusof GreaterKansasCity,OverlandPark,Kansas
Intern/ComputerHelpDesk Technician, 06/2014-05/15
● Quicklyresolvedcomputerhardware issuessuchas problemswhenprinting,harddrive failures,power
supplyproblems,and monitorissues
● Foundsolutionstocomputersoftware problemsdealingwithGroupWise,SpectrumNGpointof sale
software,andwiththe networkloginsoftwareNovell
● Providedtimelytechnical supportoverthe phone andatthe employeesworkstations
● Assistedinmigratingthe primaryemailclientfromGroupWise toOutlookwithOffice 365
● WorkedwithsupervisortorunEthernetcablesaccordingtonew networktopology
SonicDrive-Thru,Harrisonville,Missouri

2. Cook, 09/2010-08/2014
● Fulfilledfoodordersinatimelymanner,preparedtocustomersatisfaction
● Providedexceptional customerservice inafastpaced,quickturnaroundenvironment
● Ensuredthat kitchenhadproperamountsof productinventoryonhandand that itwas cleanand well
maintained
● Closedthe store forthe last twoyearsof employment,aswell assupervisedothercooks