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J O R D A N D O L A N
Personal Statement
AftercompletingadiplomainInformationTechnology, Iamkeentogainemploymentand
furtherdevelopmyskillsandknowledge.IfindIlearnquicklyandmasternew technologyeasily.
I possessknowledge of software,hardware andnetworkinganda workingknowledge of
Windowsoperatingsystemsbutwouldlike tofurtherdeveloptheseinthe workplace.
I have past experience indeliveringhighqualitycustomerservice,andIamexcellentwhenit
comesto writtenandoral communication.I'mveryreliable,punctual,andcanwork well witha
teamas well aswork independently. IbelieveIwouldbe anassetto any organization.
Skills&AttributesSnapshot
 ProficientincomputerlanguageC+, C++ andJava
 Analytical andproblem-solvingabilities,withtrackrecordof improving
operations
 Workingknowledgeof Windows8,Vista,DOSandXP operating
systems
 FamiliarwithLAN andWAN protocols
 AdvancedComputerSkills
 Able toprovide ITand PC Supportafterhoursand on weekends
 HighLevel CommunicationSkills
 Superiorhardware andsoftware troubleshooting skills
 HighLevel Organisational Skills
 Creative
 Workplace HealthandSafety knowledge
 CustomerService andAssistance
 AbilitytoWorkAutonomouslyorWithinaTeamEnvironment
 AbilitytoPrioritise TasksandMeetDeadlines
 Reliable &Trustworthy
 Punctual
 Knowledgeof BuildingIndustry
 Knowledgeof the Retail Industry
EDUCATION
 Diploma of IT – October 2015
 BSB20107 - Certificate II in Business
• 59 O G IL VIE STREET • AL EXAN D RA HIL L S Q . 4161 •
• PHO N E: 0401447246•
• EMAIL dr.kevorkian.1@hotmail.com •

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Relevant I.T. Knowledge
2015 – Diploma of Information Technology
Web Design:
ICTWEB411 Produce basic client-side script for dynamic web pages
ICTWEB501 Build a dynamic website
ICTWEB502 Create dynamic web pages
ICTWEB506 Develop Complex Cascading Style Sheets
Software Development & Programming – Java,
ICTPRG525Build Java applets
ICTPRG501Apply advanced object-oriented language skills
ICTPRG527Apply intermediate object-oriented language skills
ICTPRG505Build advanced user interface
Project Management,
BSBPMG522Undertake project work
ICTICT501Research and review hardware technology options for organisations
ICTICT511Match IT needs with the strategic direction of the enterprise
ICTICT509Gather data to identify business requirements
Networking,
ICTSAS517Use network tools
ICTSAS518Install and upgrade operating systems
ICTNWK516Determine best-fit topology for a local network
ICTNWK519Design an IT security framework
General business
BSBWHS501Ensure a safe workplace
BSBSUS501Develop workplace policy and procedures for sustainability
BSBWOR501Manage personal work priorities and professional development
BSBWOR502Lead and manage team effectiveness
Uniting Care Community – Study Work placement
General Admin – Volunteer Management
In this role I was responsible for processing volunteer applications and discount cards, data entry
into CRM database of timesheets for all QLD branches, daily mail, correspondence with all QLD
stores, general office duties.

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2014 – Certificate II in Business
REFEREES
Footprints: Joanne Schluter - 3245 3791
UnitingCare Community: Sharon Batstone - 07 3253 4518