My resume

1. MAX FAUSTIN
870 Westfield Ave Apt B3 Elizabeth, NJ 07208 • (973) 570 2513 • Maxh1763@optonline.net •
OBJECTIVE
Seekingtoobtainapositionwithinanestablishedora growingcompanytoperformmyleadershipskills,utilizemy
customerservice expertise,anddevelopmyITexpertise tomaintainstabilityandgrowthof the company.
EDUCATION
Lincoln Technical Institute – Iselin,NJ November2017 – December2018
ComputerNetworkand SupportTechnician Certificate
An intensive 900-hourprogramconsistingof the core principlesandproceduresof networkingconcepts,office
applications,computerhardware andsoftware,emphasizingonNetworkingToolsandTechniques,DesktopOperating
Systems,PCRepairandSupport,OperatingSystemSupport,AdvancedNetworkingwithTCP/IPincludingRoutingand
Switching,SupportingRemote Users,MicrosoftWindowsServer,InformationTechnologyShopandInformation
TechnologyInternship
Touch Dynamic, South Plainfield,NJ, InformationTechnologyIntern
Install hardware; Image tablets andothertouchscreendevices
SKILLS
Expertinin customerservice andsupervising;Abilitytorepair,upgrade,andtroubleshootanyoperatingsystem;
MicrosoftOffice certified; LanguagesSpoken:French,English,Spanish,Creole;Awarded“BestCustomerServiceAgent”
and “BestSupervisor”fromContinental Airlines
EMPLOYMENT HISTORY
KPMG,Short Hills,NJ, Technical SupportAgent January 2019 – Present
and Server mana
Troubleshoot,preventativemaintenanceof all applications –hardware andsoftware viaphone andcomputer;Open
ticketsandrecord incidents;Supportthe implementationanddeploymentof internal businesssystemsandsolutions.
Active DirectoryandServermanagement,includingImagingnew pc,Create new useraccount,WindowsDeployment.
Altice One, Newark,NJ,HelpDesk May 2018 – Present
Receive callsfromACD,collectdatafromthe customerto performanalysis,performhardware andsoftware
troubleshooting,determineresolutionorescalate tolevel 2or level 3,provide troubleshootingandresolutiondetailsto
customerviaemail orphone calls,documentthe incidentintoremedyandassignaticketnumber.
Self-Employed,Tri State Area,LimoDriver November2009 – May 2018
As an owner/operator,pickedupcustomersfromtheirdesignatedarea;drove customerstotheirdestinationof choice;
ensuredcomfortandsafety of passengers
CLEAR, Newark,NJ,Supervisor April 2009 – October 2009
Managed andsupervisedateamof 37 attendantscapturingbiometrics;processed biographicinformationduring
enrollmentof the CLEARProgram; verifiedandensuredpropergatheringencryptionof informationbefore submission
to TSA forapproval;assignedandmodified schedules;assistedandcoachedattendants,andactedassubjectmatter
expert
Continental Airlines,Newark, NJ TeamLeader October2003 – April 2009
AssistedSupervisorwithdailyoperationaltasks;monitoredstaffinglevels;ensuredcustomersatisfactionduring
irregularoperations;preparedreportsof dailyactivities;providedgate management;deliverfeedbacktoSupervisor

2. References Available Upon Request