Mariola Lizano Gallardo has over 15 years of experience in human resources, business analysis, customer service, and production roles. She has strong communication, organizational, and problem solving skills. Currently, she works as a Human Resource Business Analyst at Intel Costa Rica, where her responsibilities include process improvement projects, documentation updates, audits, and training. Previously, she held roles in IT support, customer service, and production supervision. She has a psychology degree from Universidad Hispanoamericana and is fluent in English and Spanish.

1. Mariola Lizano Gallardo
Contact Numbers: 22820177 / 89931881
Email: lizano.mariola@gmail.com
P rofessional Summary
o High level of initiative with strong organizational skills.
o Attention to detail.
o Strong business analysis skills.
o Ability to Evaluate and implement new process and improvements.
o Decision making/problem solving.
o Ability to learn complex applications, infrastructure, tools, and processes.
o Strong communication and comprehension skills and flexibility to adapt to new
situations.
o Stakeholder management
o Ensuring client’s satisfaction handling difficult situations.
Experience
Intel Costa Rica
Human Resource –Business Analyst
Our organization’s main focus is providing operational support for HR Global.
 Collaboration in projects focusedon area improvements considering productivity
and cost savings.
 Creation/modification of Desktopprocedures, assure controls, automated
templates, scripts, communication andprocesses are accurate andupto date.
 Perform constant audits in the transaction department to assure legal
compliance.
 Provide training or refresh sessions to the transaction team assuring quality.
 Guide the transaction team in any business transition providing the proper
documentation, pilot stage andcertification.
 Capacity to identify broken areas andimprove the quality by analysis, action
plans and post mortems.
2012-up to date
2006-2012
Supply Chain Service Desk – IT Support Specialist
Our organization provides technical assistance to all internal applications, assisting users
(internal/external) in all areas relating to production application support, providing an excellent customer
service.
 To provide first, second andthirdlevel support for applications/systems basedon service level
agreements.
 To provide the support necessary to allow internal andexternal users globally to place replacement
parts orders online.
 To provide testing, planning assistance andguidance.
 Recommending customer support policies and/or guidelines, andenhancedservices or capabilities.
 Receiveda Most Valuable Player awardwithin SCSD team in Q4’2010 for maintaining high levels of
quality service andresolution rate.

2. VO-Group
2001-2002
Customer Service Representative
 Attending floor and personnel needs or issues, ensuring a professional and positive work
environment.
 Procedures related to deposits and payouts.
 Self-starter (new ideas that can improve our service, organization and department in general).
 Creation of ‘motivational programs’ to keep employees positive and motivated.
 Sales Rep: New Accounts, client follow up (no deposit), helping improve conversion rate.
 Reports (for tracking and effectiveness purposes).
CASTIN Productions
2000
Supervisor-Coordinator and Production Assistant
 Launch of new product & supervision at the point of sale of the products through various
supermarkets of the country.
 Inventory management of the product to meet the company’s sales targets and also send the sales
report needed for decisions making on a daily basis.
 Quality handling for products to ensure products optimums condition for the required tastings.
 Risk taking for critical decisions at the point of sale need to be taken by the supervisor and urgent
coordination to meet market expectations & dates.
Education
Universidad Hispanoamericana 2013 up to date
Psychology (on hold)
Languages
Spanish Native Speaker
English 100% Fluent
Certifications:
 “Leadership, the new code.” Certificate Delivered by Dave Ulrich.
 “Desarrollo de la vocalizacion, diccion y articulacion” Certificate.
 “Certificacion de facilitadores” Certificate by Grup Celac.
 Trainer for Customer Service Excellence.
 Basic Computer knowledge (Microsoft Office, Windows, Internet)
 Excellent Phone Etiquette
 TOIEC Certification