1. CYNTHIA CARBALLO
Phone: (305) 450-6490 | Email: cincar86@gmail.com
Address: 875 Northeast 179 Terrace, North Miami Beach, Florida 33162
MANAGEMENT PROFESSIONAL
Dynamic, focused and knowledgeable human resources and management professional with over fourteen years
experience. Strategic planner skilled at both short- and long-range goal setting. Easily establish rapport and build
strong client relations. Ability to perform diligently in a fast paced environment. Well rounded in working with
various populations in diverse settings.
CORE STRENGTHS
New Business Development | Consultative Sales | Customer Service | Oral Communication | Office Administration
Sales Forecasting/Budgeting | Staff Training & Development | Payroll | Relationship Building | Collaboration
Strategic Planning | Industry Networking | Recruitment & Hiring Policies & Procedures | Written Communication
Creative Problem Solving Techniques | Inventory & Purchasing Control | Competitive Analysis | Account
Management | Shipping & Receiving | Generate Leads/Campaigns | Market Research & Analysis | Client Education
PROFESSIONAL EXPERIENCE
OLDCASTLE BUILDING ENVELOPE, Miami, FL (formerly Oldcastle Glass) 2010 - Present
Leading supplierof productsthat include custom-engineered curtain wall and window wall, architectural windows,
storefront systems, doors, skylights and architectural glass.
Human Resources Manager
Provide support to employees and managers in the handling of all human resources related activities which include
employee relations, fielding employee questions or concerns, communication and understanding policies and
procedures. Support and serve as liaison between employees and management. Answer employee questions and
inquiries regarding compensation and benefits. Recruit for key positions through interviews and sourcing. Attend
and coordinate participation in local job fairs and college recruitment events. Maintain employee files and records.
Enter and manage all human resources and payroll changes and process payroll.
 Collaborate with management to determine recruitment needs and staffing objectives
 Develop recruitment programs to attract, identify and source qualified candidates
 Recommend improvements to HR policies, benefits and training programs
 Implement compensation plans supported by the research of local market data for positions, evaluate job
levels and pay grades to ensure compensation programs remain competitive
 Administer workers compensation program which includes investigating all injuries, first aid and near
misses; work with management to reduce all three
 Recommend and administer discipline when warranted; assist supervisors with disciplinary issues
 Create monthly and annual reports
 Implement and stay current on all safety policies and procedures
 Keep employees abreast of OSHA requirements and changes while maintaining OSHA log and
communicating accidents as needed
 Complete required safety compliance audits and reports
 Stay current on key federal, state and local laws and regulations
GUARDIAN INDUSTRIES, Fort Lauderdale, FL 1999 - 2010
One of the world’s largest manufacturers of float, value-added and fabricated glass products and solutions.
Guardian Glass produces high performance glass around the world for architectural, residential, interior,
transportation and technical glass applications. Its energy-efficient, low-E-coated glass is designed to meet the
toughest architectural and aesthetic challenges to help architects and designers Build with Light®
.
Executive Administrator/Manager (promoted from Sales Representative) 2003 - 2010
Remained up-to-date on employment, federal and state laws to limit the company’s liability. Monitored and tracked
recruitment efforts, hiring and termination statistics, turnover rate and end-of-year wage and compensation surveys.

2. CYNTHIA CARBALLO Page 2
PROFESSIONAL EXPERIENCE, CONTINUED
Liaison between employees, management and intra-company departments. Recommended plans and ideas to assist
with the company’s financial growth.
 Handled all aspects ofoffice operations
 Negotiated contracts
 Maintained key business partnerships with vendors through close and effective communication
 Ensured that company adhered to local, state and federal laws using OSHA, EEOC, AAP, ADA, FMLA
and HIPPA guidelines
 Implemented and maintained human resources database
 Analyzed data and prepared reports and metrics in support of organizational decision-making processes
 Streamlined systems,increased productivity and reduced cost factors
Sales Representative 1993 - 1999
Maintained extensive customer contact while developing strong relationships to ensure customer satisfaction.
Ability to overcome and resolve customer challenges effectively. Utilized business directories to identify
prospective customers, followed-up on leads from existing clients, communicated with new and existing
customers to explain how needs may be met by use of specific services.
 Built client rapport in an effort to retain business and provide quality customer service
 Launched strong cold calling campaign which initiated leads and enhanced client base in new,
undeveloped territories
 Implemented sales and marketing strategies and transitions, evaluated overall performance and
modified direction to meet business needs and accommodate the marketplace
 Monitored and analyzed market share data to optimize performance and productivity levels
OLDCASTLE GLASS, Miami, FL 1992 - 1999
Leading supplierof productsthat include custom-engineered curtain wall and window wall, architectural windows,
storefront systems, doors, skylights and architectural glass.
Sales Associate/Customer Service
Retained records of customer interactions and transactions. Received customers phone orders. Notified customers of
expected delivery dates and times. Expedited orders and communicated with the production floor as needed.
 Maintained broad knowledge of client products and services
 Liaison between sales and production to meet client deadlines
 Resolved product and service problems by clarifying customer’s complaint, determining the cause of the
problem, selecting and explaining the best solution to solve the problem, expediting correction or
adjustments and following up to ensure resolution
EDUCATION AND CREDENTIALS
Bachelor of Arts in Sociology, Florida International University, Miami, FL 1993
Computer knowledge: Human Resources Information Systems (HRIS), Kronos (version 8.0), Success Factors
(Performance Management System), Microsoft Office Suite, WordPerfect, Internet, etc.
Bilingual: Fluent in Spanish and English
References available upon request.