This report presents the outcomes of the study during the Internship- Social Islami Bank Limited. I was assigned to topic “Mudaraba value achievement schemes of Social Islami Bank Limited”. I have worked for three months with different section. During the internship period in the Social Islami Bank Ltd, I was given the duties of different division to perform and to gather some valuable knowledge.
7. Company Profile
Head office City Center, Level: 19-22, 28 and 29
90/1, Motijheel Commercial Area
Dhaka-1000
Bangladesh
Phone : 09600112212
Legal Form Public Limited Company
Corporate Slogan Journey Towards Excellence
Date of incorporation 05 July, 1995
Date of starting its operation 22 November, 1995
Paid up Capital Taka 7031.42 million(2015)
Chairmen of the Board Major (Retd.) Dr. Md. Rezaul Haque
Name of Managing Director Md. Shafiqur Rahman
Banking Software Ababil
Number of Branches 121
E-mail info@sibl-bd.com
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8. Background of SIBL
The Social Islami Bank Limited (SIBL), a second-generation commercial
bank, operating since 22nd November, 1995 based on Shariah’ Principles,
has now 121 branches all over the country with two subsidiary companies -
SIBL Securities Ltd. & SIBL Investment Ltd.
In the formal sector, it works as an Islamic participatory commercial bank
with human face approach to credit and banking on the profit and loss
sharing.
SIBL is a pioneer in introducing on-line banking among all the Islami Banks
of the country with state-of-the-art banking software.
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9. Vision and Mission
Vision
“Working together for a caring society”.
Mission
Establishing Three Sector Banking Model.
Transformation to a service oriented technology driven profit earning Bank.
Fast, accurate and satisfactory customer service.
Balanced & sustainable growth strategy.
Introducing innovative Islamic Banking Products.
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10. Strategic Objectives of SIBL
Ensuring fast, accurate and best-in-class customer services with
customers’ satisfaction
Balanced and sustainable growth strategy.
Introducing innovative Islamic Banking Products
To achieve global standards in Islamic Banking
Ensuring best CSR (Corporate Social Responsibilities) practices
Ensuring Green Banking
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11. Organogram of
SIBL Bank
Limited
Chairman
Vice Chairman
Board of Directors
Deputy Managing Director
Senior Executive Vice President
Executive Vice President
Senior Vice President
Vice President
Senior Asst. Vice President
Assistant Vice President
First Assistant Vice President
Senior Executive Officer
Executive Officer
Senior Officer
Officer
Junior Officer
Assistant Officer 11
12. Board of Directors
Major (Retd.)
Dr. Md. RezaulHaque
Chairman
Md. Sayedur Rahman
Vice Chairman
Alhaj Sk.
Mohammad Rabban Ali
Vice Chairman
Abdul Awal Patwary
Director
Md. Anisul Hoque
Director
Mr. A. Jabbar Mollah
Director
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13. Md. Abdur Rahman
Independent Director
Mr. Abdul Mohit
Independent Director
Md. Abdur Razzaque
Director
Mr. Md. Aminuddin
Director
Mr. M. Kamal Uddin
Director
Hakim Md. Yousuf
Director
Mr. Muinul Hassan
Independent Director
Md. Nabi Ullah
Director
Md. Shafiqur Rahman
Managing Director
Md. Humayun Kabir
Company Secretary
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14. Product and Service
Al-Wadeeah Current Account
Mudaraba Savings Account
Mudaraba Notice Deposit
Account
Mudaraba Term Deposit
Account
Mudaraba Monthly Profi t
Deposit Scheme
Mudaraba Millionaire Savings
Scheme
Mudaraba Education Deposit
Scheme
Sonali Din Special Deposit
Scheme
Mudaraba Mohorana Savings
A/c(5 Years)
Shanchita Special Deposit
Scheme
Subarnalata Special Deposit
scheme
Deposit Products
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15. Sabuj Chaya Special Deposit
scheme
Sabuj Shayannaya Special Deposit
Scheme
SIBL Young Star Account
Mudaraba Lakhopoti Deposit
Scheme
Mudaraba Marriage Savings
Scheme
Shukher Thikana Special Scheme
Mudaraba Special Deposit
Pension Scheme
Mudaraba Bashsthan Savings
Scheme
Cash Waqf
Shamridhir Shopan Special
Deposit Scheme
Mudaraba Double Benefit
Deposit Scheme
Mudaraba Mohorana Savings
Cont...
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20. Description of the Internship
To learn about General Banking of SIBL
To learn how they manage their banking problems with customers
To get real world work experience
To get an idea about how to make a successful career in the
banking sector
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21. Task Done by me at SIBL
Give information about different account opening
Account Opening
Fill-up CIS Form
Cheque book Requisition , Cheque book Issue
Preparing Thanks letters for the customers
Verify
Bill Posting
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24. Documentation of
Value Achievement Schemes
Completed account opening form duly signed by account holder
One copy passport size photographs of every account holder
Photocopy of National ID Card/Passport/Chairman certificates
Signature of Nominee
One copy passport size photographs of Nominee by attested account
holder
Photocopy of National ID card of Nominee
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28. Sonali Din
(Mudaraba deposit pension scheme)
SIBL offers you some special deposit scheme from those
scheme, sonali din deposit scheme is more popular then all.
Customers can open this scheme in various installment starts
from Tk.500 to Tk. 25000 for 3 years, 5 years and 10 years.
Under this scheme women can ensure a happy family life as it
gives you the opportunity to meet you capital expenditure as
well as monthly expenses.
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31. Problem Statement
My report is based on Mudaraba Value Achievement Schemes analysis of
Social Islami Bank Ltd.
I worked in the Social Islami Bank Ltd as an intern student. I got some
clear ideas about banking field. When I worked in the account opening
section, I saw some customers are not satisfied with value achievement
schemes of SIBL.
So the research problem statement is to find out customer various
aspects of expectation on value achievement scheme of SIBL. I tried to
find out the solution of problem.
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32. Methodology of the Study
Primary Sources:
Primary data source has been collected from the face to face conversation, interview with
the account holders, bank manager, executives and some data has been collected through the
questionnaire.
Secondary Sources:
Secondary data are collected from the following sources:
Annual reports of SIBL
Published documents
Official files
Data available with the website of SIBL.
Different publication of Bangladesh bank and Bangladesh economic reviews.
Outlets of Bangladesh Institute of Bank Management.
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33. Sample size:
After preparing the sample frame, requests were made to the Manager of
SIBL. I have taken my simple random sampling in a systematic way
and required sample size for conducting this research. A total of 40
respondents have been conducted, where client and account holders of
SIBL, Tongi Branch were included.
30%
70%
Responders
Out of 40 People the 70%
male and 30% are female
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36. Graphical Representation
01. Ho: Social Islami Bank Ltd does not offer attractive value achievement scheme.
HA: Social Islami Bank Ltd offer attractive value achievement scheme.
I want to test the null hypothesis
HO: μ = 2.5
HA : μ > 2.5
n = 40
Since the sample size n > 30 so, I may use Z - test.
Here
= 4.18
σ = 1.02
Zcal = ( –μ)/ (σ/√n) = 10.43
At 5% level of significance, follows Z distribution Z 0.05= 1.645
Since Z cal> Z tab,the null hypothesis is rejected. So at 5% level of significance, it can be
said that the SIBL offers attractive value achievement scheme compare to the other
banks.
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38. Cont..
02. Ho: Customers do not prefer to open Mudaraba value achievement scheme in SIBL bank
HA: Customers prefer to open Mudaraba value achievement scheme in SIBL bank
I want to test the null hypothesis
HO: μ = 2.5
HA: μ > 2.5
n = 40
Since the sample size n > 30 so, I may use Z - test.
Here,
= 3.93
σ = 1.15
Zcal = ( –μ)/ (σ/√n) = 7.86
At 5% level of significance, follows Z distribution Z 0.05= 1.645
Since Z cal> Z tab,the null hypothesis is rejected. So at 5% level of significance, it can be
said that Customers prefer to open Mudaraba value achievement scheme in SIBL bank.
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40. Cont...
3. Ho: SIBL do not ensure prompt service in account opening for their customers.
HA : SIBL ensure prompt service in account opening for their customers.
I want to test the null hypothesis
HO: μ = 2.5
HA: μ > 2.5
n = 40
Since the sample size n > 30 so, I may use Z - test.
Here,
= 4.08
σ = .985
Zcal = ( –μ)/ (σ/√n) = 10.14
At 5% level of significance, follows Z distribution Z 0.05= 1.645
Since Z cal> Z tab , the null hypothesis is not accepted.
So at 5% level of significance, it can be said that SIBL ensure prompt service in
account opening for their customers.
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42. Cont...
4. Ho: Customers are not satisfied to deposit their money in Social Islami
Bank Limited.
HA: Customers are satisfied to deposit their money in Social Islami Bank
Limited.
I want to test the null hypothesis
HO: μ = 2.5
HA: μ > 2.5
n = 40
Since the sample size n > 30 so, I may use Z - test.
Here ,
= 4.23
σ = .908
Zcal = ( –μ)/ (σ/√n) = 12.05
At 5% level of significance, follows Z distribution Z 0.05= 1.645
Since Z cal> Z tab,the null hypothesis is rejected.
So at 5% level of significance, it can be said that SIBL delivers satisfactory services
to the customers.
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44. Cont...
5. Ho: SIBL should not introduce with new value achievement schemes to attract new
customers.
HA: SIBL should introduce with new value achievement schemes to attract new customers.
I want to test the null hypothesis
HO: μ = 2.5
HA: μ > 2.5
n = 40
Since the sample size n > 30 so, I may use Z - test.
Here ,
= 3.93
σ = 1.253
Zcal = ( –μ)/ (σ/√n) = 7.22
At 5% level of significance, follows Z distribution Z 0.05= 1.645
Since Z cal> Z tab , the null hypothesis is rejected.
So at 5% level of significance, it can be said that SIBL should introduce with new value
achievement schemes to attract new customers.
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46. Cont...
6. Ho: Interest rate is not good of Social Islami Bank Limited.
HA: Interest rate is good of Social Islami Bank Limited.
I want to test the null hypothesis
HO: μ = 2.5
HA: μ > 2.5
n = 40
Since the sample size n > 30 so, I may use Z - test.
Here,
= 4.18
σ = .833
Zcal = ( –μ)/ (σ/√n) = 12.76
At 5% level of significance, follows Z distribution Z 0.05= 1.645
Since Z cal> Z tab , the null hypothesis is rejected.
So at 5% level of significance, it can be said that interest rate is good of Social Islami Bank
Limited for Customers.
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48. Findings
1) Social Islami Bank Ltd offer attractive value achievement scheme. From this study it is
revealed that respondents 28% are agreed, 50% respondents are strongly agreed. 15%
respondents are neither agreed nor disagreed and 5%respondents are disagreed, another
2% strongly disagreed. So we can say that Social Islami Bank Ltd offer attractive value
achievement scheme. As majority respondents are strongly agree with this statement.
2) It is seen in hypothesis two that 30%respondents are agreed, 40% respondents are
strongly agreed, 17% respondents are neither agreed nor disagreed, 8% respondents are
disagreed, 5% respondents are strongly disagreed in statement that Customers prefer to
open Mudaraba value achievement scheme in Social Islami bank Ltd. So most of the
respondents agreed that they prefer to open Mudaraba value achievement schemes in
Social Islami bank Ltd.
3) As per the result of third hypothesis we see that the percentage of acceptance, 32%
clients are agreed and 43% strongly agreed. Another 15% respondents are neither agreed
nor disagreed, 10% are disagreed towards that Social Islami Bank Ltd. ensure prompt
service in account opening for their customers. So it may say Social Islami Bank Ltd.
ensure prompt service in account opening for their customers.
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49. Cont...
4) In hypothesis four, from this study it is revealed that clients are satisfied to
deposit their money in Social Islami Bank Limited. Here 35% clients are very
agreed and 47% strongly agreed, another 10% clients are neither agree nor
disagreed; only 8% disagreed.
5) In hypothesis five, revealed that 17% respondents are agreed, 48% respondents
are strongly agreed, 22% respondents are neither agreed nor disagreed, 5%
respondents are disagreed, 8% respondents are strongly disagreed. So most of
the respondents identified that Social Islami Bank Ltd. should introduce with
new value achievement schemes to attract new customers.
6) Social Islami Bank Limited has good interest rate on deposit. So 14% of
respondents agree and 17% of respondents are strongly agreed where 8% of
respondents are neither agree nor disagree and 1% of respondents are disagree
that interest rate is good of Social Islami Bank Limited for Customers.
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50. Recommendation
1. Social Islami Bank Limited has some attractive value achievement schemes.
Customers are satisfied but I think, SIBL is giving equal focus on all schemes;
so they should try to update all types of deposit schemes and the bank has to
improve their deposit policy. The deposit of the bank should be more
diversified.
2. Customers prefer to open Mudaraba value achievement account (Lakhopoti
scheme, Millionari scheme & Kotipoti Scheme) of SIBL. So they should
introduce new products as per the demand of clients and minimize the cost of
opening deposit schemes. SIBL should ensure the use of latest technology in
banking operation to meet up the customers demand.
3. SIBL ensures prompt service in account opening for their clients. Sometime
customer do not want to spend more time to open a new deposit specially some
valuable clients want to open a deposit via a phone call. So bank may set up a
help desk and also recruits more employees to meet increasing demand fulfilled
for future.
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51. Cont...
4. Customers are satisfied to deposit their money of SIBL. But some people are
disagreed. So, Social Islami Bank Limited should improve their service, so that
they can develop the mutual understanding with their customers. As Social
Islami Bank have limited ATM booth so they has to introduce their ATM booth
across the country to meet up the customers demand.
5. If they can update or introduce with new value achievement schemes so that
they can attract the new customers. As the clients demand is increasing and they
want new value achievement scheme so they should introduce unique valuable
schemes as per their customers demand.
6. Interest rate is good of Social Islami Bank Limited for customers. Hence, 1%
customers are not satisfied with existing rate based on my research and also 8%
customers do not give their opinion. So, they should increase the interest rate
for Product schemes.
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