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BANK
Recruitment-Selection Process and General
Banking Activities in EXIM Bank Bangladesh ltd
Presented By
MD. HASIBUR RAHMAN KHAN
ID: 16241030
Topics Will be Covered in this
Presentation
01
02
03
04
Introduction
Historical Background of EXIM Bank Limited
Duties and Responsibilities as an Intern
Literature Review
Easy to change colors, photos and Text.
Topics Will be Covered in this
Presentation (Contd.)
05
06
07
08
Methodology
Research Findings and Analysis
Summary of Findings
Recommendations and Conclusion
Easy to change colors, photos and Text.
Introduction
Historical Background of
EXIM Bank Limited
Mr. Md. Nazrul Islam
Mazumder
Chairman of EXIM Bank
Dr. Mohammad Haider Ali Miah
Managing Director & CEO of EXI
M Bank
“SYMPHONY” Plot no. SE(F)-9, Road
No.142, Gulshan Avenue, Dhaka-1212,
Bangladesh
Location of Head Office
June 02, 1999
Date of incorporation
Taka 20,000.00 million
Authorized capital of EXIM Bank
2790
Total number of employees
Corporate information of
EXIM Bank Limited
Background of EXIM Bank Limited
Mission Vision Objectives Company Culture
Organogram of
EXIM Bank Limited
Organizational Structure of EXI
M Bank,
Corporate HO Branch
Organizational
Chart of Head
office
Duties and Responsibilities as a
n Intern
Internship-Time
Duration
Duties Performed in Gene
ral Banking
1. Account opening secti
on
2. Cash Section
Duties performed in Foreig
n Exchange
Department
Duties performed in
Investment Department
Duties performed in HR D
epartment
The ‘human’ aspect of HRM is concerned with the affiliation bet
ween employer and employee and is connected with the huma
n relations program
Walton, 1985
Organizations that do not
pay impartially compared to
others may lose their employees
because of the non-competitive
compensation bundle or package
Adams, 1965
To inspire its workers, the
company should have good HR
strategies
Aswathappa, 2008
Recruitment and selection, job design, socialization,
Career development,
training, reward for employees,
communication/participation,
management of performance and job
security are the best HR practices
Huselid, 1995
Staffing, return and benefits,
safety and health, HR department, and empl
oyer and labor relations are the functional ar
eas of HRM.
Mondy and Noe, 2005
Recruitment and selection were
positively linked to all variables of organizati
onal performance
such as efficiency, innovation
and quality
Katou and Budhwar, 2007
Human resource management
(HRM) is measured as a critical
organizational source that
supports an organization
sustain its effective action
Lee & Heard, 2000
Literature Review
Related Literature (HRM)
The banking industry is a
significant element of the
financial area for proper
management of financial resources across the
world
Ahmad Ashfaq et al, 2010
Literature Review (Contd.)
Human Resource in Banking Industry
If any organization wants to operate its busines
s smoothly, effectively
and efficiently, the most precious
and essential factor that
organizations need is human being
Mosadragh, 2003
Well-qualified and skilled
employees are important in the context o
f attaining goals and objectives of an orga
nization
Shahnawaz M.G et al, 2006
Shelagh Heffernan
2005
•The bank is one of the
financial organizations. But
it varies from other firm
because the bank gathers
money from customer as a
deposit and gives money to
customer as a loan
Barbara Casu 2006
•The bank keeps financial report
such as balance sheet and profit
and loss account to measure their
financial presentation
•Key source of bank is a customer
deposit
•Deposits are described on the
balance sheet as a liability
Literature Review (Contd.)
Related Literature (General Banking)
 Annual report, Audit report,
 Journal & Manuals,
 internship book of EXIM bank
 Website of EXIM Bank Bangladesh Limited
Secondary sources
 Practical experience of banking
 Training and discussing with our superviso
r and manager
Primary sources
Methodology
I have gathered data from the two unique
sources…
Sources of Information
Research Findings and Analysi
s
Recruitment and Selection
Practices of EXIM Bank Limited
Definition of
Recruitment
Recruitment
Methods The department of
recruitment
Basis of Recruitment
Responsibility of
HR Management
Recruitment Policy in
EXIM Bank Ltd
General Requirements for all grades
Job Responsibilities of Recruitment
Objectives of Recruitment
Disqualification for Recruitment
Eligibility to Apply
Requirement Analysis by Respective Department
Recruitment and Selection
Practices of EXIM Bank Limited
General Banking
Components of General Banking
General Banking
contains of following
units in the branch.
These are as follows:
1. Account opening
2. Account closing
3. Deposits Account
4. Issuance of cheque book
5. Issuance of Debit Card
6. Solve the complications related with the SMS Banking
7. Clearing cheques.
8. Provide foreign remittance services.
The Procedure of opening account
General Banking (Contd.)
Step1
•Bank provides account introductory form to the prospective client or applicant
Step2
•Applicant fills up the form
Step3
•Application complies the form duly signed by an introducer and along with two passport size photos attested from the
introducer
Step4
•The approved officer analyzes the form
Step5
•If no errors are found, the officer will continue with the account opening
Step6
•He/ She will issue a deposit slip where a deposit needs to be made
Step7
•Then, he/she will issue the checkbook with the Signature card to confirm the customer
Step8
•Bank conserves the sample
Step9
•Account is opened
MSD (Mudaraba Saving Deposit)
 Profit is payable to the customer in this savings
account
 The bank permits depositors to open an essential
savings account by inspiring funds habit
amongst the general community
 These accounts are used and opened as the savings account
 Two types of saving accounts are accessible
entitling as "Single Saving Account," and
"Joint Saving Account"
 At last an amount of Tk. 1000/= is needed for
opening this type of account, and its charges
yearly are Tk.250
 A saver will be allowed to withdraw per week up
To 25% of the balance of his account
General Banking (Contd.)
Various Types of Deposit Account
MTDR (Mudaraba Term Deposit Receipt
)
 It is a specific dated deposit scheme-which does
not refund until the maturity date of that fixed
period reaches
 The bank provides higher rates of profit on
such deposits
 Usually, customers are allowed to open this
account for a period
 Any matured person (individually or jointly)
having sound mind can request to open the MTDR
account in any branch of Exim bank with a deposit
of minimum Tk10, 000/- and higher
 Some accounts can be opened in the similar
name at the similar different branches of this bank
General Banking (Contd.)
Various Types of Deposit Account
Term/ Period Weightage
01months 0.83
02 months 0.83
03 months 0.88
06 months 0.92
1year/2year/3year 0.96
Deposit of MTDR A/c will accept the following weightage: Terms and Conditions of MTDR
 No profit will be allowed for premature encashment
within 01 months
 If the account is cashed at the end of tenancy but
before maturity, depositors will be entitled
to get the benefit at the provisional rate of profit
from Mudaraba Savings Account
 The restricted rate of profit of Mudaraba
Savings Account will treat the provisional
rate of profit, which was overcame while having
the MTDR account
Term Weightage
03Years 7.18%
05 Years 7.28%
08 Years 7.43%
10 Years 7.53%
12 Years 7.63%
Mudaraba Monthly Savings Scheme (MMSS)
It is a once-a-month delivery scheme that safeguards future with
fewer tensions and more ease. A minor savings of today will provide a
comfort for the next day.
Period of Savings and Installment Rate Per Month
 The savings period is for 3,5,8,10, or 12 years and the payment is tk
500/, 1000/, 2000/, or 5000 consequently.
 Bank has the right to change the weightage of deposit.
Deposit will bear the following weightage:
General Banking (Contd.)
Various Types of Deposit Account
Term TK 1000 Tk 2000 Tk 5000 Tk 10,000 Tk 20,000
03 years
@
7.18%
40,277 80,555 2,01,388 4,02,777 8,05,555
05 years
@
7.28%
72,551 72,551 3,62,758 7,255,16 14,51,032
08 years
@
7.43%
1,31,407 1,31,407 6,57,038 1,31,4079 26,28,153
10 years
@
7.53%
1,79,344 1,79,344 8,96,723 1,79,3447 35,86,895
12 years
@
7.63%
2,35,993 2,35,993 11,79,965 2,55,9931 47,19,863
The welfare that will get from MMSS is given below
General Banking (Contd.)
Various Types of Deposit Account
Mudaraba Millionaire Deposit Scheme & Mudaraba Kotipoti Saving
Scheme Objectives
 A scheduled savings Scheme that helps the clients of
all contests & societies maximization their
wealth by providing the remarkable return of their
reserves.
 It is a savings scheme which supports the customers of
all level in creating the positive contribution to their
family by providing a fund in family's financial crises
Requirements
 Two copies of current passport size photographs
of the account holder.
 Copy of Passport/National ID Card/ Ward
Commissioner's Certificate of the account
holder adequate to the bank
 One copy recent passport size photograph of nominee attested by the acc
ount holder
Features and Benefits of both MMDS & MKSS
 Deposit on scheduled payment basis
 Attractive rate of turnover
 Allowed to open several MMDS Account with
different amount in any branch of the Bank
 Monthly installment can be located through
debit training from the designated Mudaraba
CD/SB Account
 The reserves period is for 3,5,8,10 & 12 years,
 Bank has the right to adjust the weight of
Deposit and proportion of circulation of
investment
General Banking (Contd.)
Various Types of Deposit Account
Tenure Profit Rate
Monthly
Installment
Expected
Amount
03 years 7.28% 24,790 10,00,000
05 years 7.38% 13,750 10,00,000
08 years 7.53% 7,578 10,00,000
10 years 7.63% 5,545 10,00,000
12 years 7.73% 4,210 10,00,000
15 years 7.88% 2,902 10,00,000
Tenure
Profit
Rate
Monthly
Installment
Expected
amount
03 years
7.23 2,48,079 1,00,00,000
05 years
7.33 1,37,650 1,00,00,000
08 years
7.48 75,933 1,00,00,000
10 years
7.58 55,603 1,00,00,000
12 years
7.68 42,230 1,00,00,000
15 years
7.83 29,148 1,00,00,000
18 years
7.98 29,739 1,00,00,000
General Banking (Contd.)
Various Types of Deposit Account
Deposit will bear the following weightage
MMDS MKDS
Mudaraba Su-Grehini Monthly Savings Scheme (MSGMSS)
Mudaraba Femina Monthly Savings Scheme (MFMSS)
EXIM Monthly Hajj Deposit
Mudaraba Senior Monthly Savings Scheme (MSMSS)
Other
Schemes
General Banking (Contd.)
Various Types of Deposit Account
Clearing Section
General Banking (Contd.)
Clearing Section
Inward Clearing
Outward Clearing
Remittance Section
The word Remittance' means the circulation of money from on
e place to added place through a post and spreads.
Money-making banks representation this facility to its clients usi
ng unloading money from one
branch of the bank and making an easier
arrangement for payment to another branch
within the country.
Payment order (PO)
Demand Draft (DD)
General Banking (Contd.)
Summary of Findings
HR Division
 my personal observation is the hr practice of Exim Bank is
lengthy and candidates have to pass a lot of steps to get
a job that is why sometimes the practice seems to be ti
me consuming.
 sometimes biasness will come throughout the selection
practice while choosing employees for branch.
 EXIM Bank use traditional recruitment practice so tha
t their cost is high for this.
 Moreover I observed that EXIM bank should use
more external bases of recruitment like campus recruitm
ent, recruitment through competition etc.
Summary of Findings (Contd.)
General Banking Section
EXIM Bank is not
technically updated.
Particularly, in general
banking department
Most of the
customers cannot
understand the Islamic
Shariah for instance
Mudaraba
Musharaka,
Mudabaha, Bai Muajjal
etc. which is a big
challenge for Islamic
banks similar EXIM
Bank Limited
The software used by
EXIM Bank does not
provide sufficient
support on banking
services
Procedure of account
opening is tough for
the uneducated
people
Advertising and
promotion are the
weak points of EXIM
Bank Limited
To open a new
account in this bank,
the customer needs
an introducer. But
sometimes the
customer may fail to
manage reference for
opening an account
which is a major
problem for the bank
They provide more
concentration only to
the high amount of
fixed deposit
Their cash payment
process is traditional
like withdrawing
money by using
cheque because their
ATM Card facility is
very poor to compare
with other banks and
online banking service
is not fast and
satisfactory
They don’t have
efficient workers to
operate different
department in the
bank
Staff and
departmental
conferences at the
branch level do not
hold or very few
which may cause
problem in the future
This bank is very
centralized. For every
work, branch offices
have to get
permission from the
head office. The head
office tightly controls
every branch office.
This dependency on
head office causes a
slowdown of branch
activities
Summary of Findings (Contd.)
General Banking Section
 Most of the employees I met is the branch I
worked agreed that the recruitment and
selection system of EXIM Bank is free from
biasness but some nepotism, discrimination and
posting related biasness is existing should
be eradicate.
 EXIM Bank uses outdated tools and methods
for recruiting and selecting employees
should be updated
 Responsibility of Human Resource Division
should be enlarged in order to reduce recruitment
costings, biases, and to bring effectiveness and
success in the recruitment practice.
 The IT section should play a string portion in
enlightening and upgrading the computer system
Recommendations
 In the career announcement specially for
bottommost employees, The HR department
should remark the pay structure.
 The company can recruit also for campus
recruiting that could carry a yield of highly
educated fresh-graduates for the entry-level
the organization could organize sessions in the
top business schools.
 To build a strong image and reputation in the
competitive market EXIM Bank should give emphasis
on their advertisement and promotional campaigns
 EXIM Bank should use the modern banking
technique and technology to provide quality
services to its customers
 For easy access to account opening EXIM Bank should cancel the i
ntroducer system
Recommendations(Contd.)
 The bank should increase their
workforce according to their customer
demand
 EXIM Bank should arrange seminar,
meeting and training program for their
Interns
 Their online banking system needs to
be updated to attract more customers
 EXIM Bank can open more branches to
reach more clients and more atm booths
 Proper Banking software should be
used to provide speedy services to
its customers
 The authority should arrange extensive training
and development program for their employees
so that they can effectively perform their
duties and responsibilities
Recommendations(Contd.)
Conclusion
Hasib-16241030.pptx

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Hasib-16241030.pptx

  • 2. BANK Recruitment-Selection Process and General Banking Activities in EXIM Bank Bangladesh ltd
  • 3. Presented By MD. HASIBUR RAHMAN KHAN ID: 16241030
  • 4. Topics Will be Covered in this Presentation 01 02 03 04 Introduction Historical Background of EXIM Bank Limited Duties and Responsibilities as an Intern Literature Review Easy to change colors, photos and Text.
  • 5. Topics Will be Covered in this Presentation (Contd.) 05 06 07 08 Methodology Research Findings and Analysis Summary of Findings Recommendations and Conclusion Easy to change colors, photos and Text.
  • 8. Mr. Md. Nazrul Islam Mazumder Chairman of EXIM Bank Dr. Mohammad Haider Ali Miah Managing Director & CEO of EXI M Bank “SYMPHONY” Plot no. SE(F)-9, Road No.142, Gulshan Avenue, Dhaka-1212, Bangladesh Location of Head Office June 02, 1999 Date of incorporation Taka 20,000.00 million Authorized capital of EXIM Bank 2790 Total number of employees Corporate information of EXIM Bank Limited
  • 9. Background of EXIM Bank Limited Mission Vision Objectives Company Culture
  • 11. Organizational Structure of EXI M Bank, Corporate HO Branch
  • 13. Duties and Responsibilities as a n Intern Internship-Time Duration Duties Performed in Gene ral Banking 1. Account opening secti on 2. Cash Section Duties performed in Foreig n Exchange Department Duties performed in Investment Department Duties performed in HR D epartment
  • 14. The ‘human’ aspect of HRM is concerned with the affiliation bet ween employer and employee and is connected with the huma n relations program Walton, 1985 Organizations that do not pay impartially compared to others may lose their employees because of the non-competitive compensation bundle or package Adams, 1965 To inspire its workers, the company should have good HR strategies Aswathappa, 2008 Recruitment and selection, job design, socialization, Career development, training, reward for employees, communication/participation, management of performance and job security are the best HR practices Huselid, 1995 Staffing, return and benefits, safety and health, HR department, and empl oyer and labor relations are the functional ar eas of HRM. Mondy and Noe, 2005 Recruitment and selection were positively linked to all variables of organizati onal performance such as efficiency, innovation and quality Katou and Budhwar, 2007 Human resource management (HRM) is measured as a critical organizational source that supports an organization sustain its effective action Lee & Heard, 2000 Literature Review Related Literature (HRM)
  • 15. The banking industry is a significant element of the financial area for proper management of financial resources across the world Ahmad Ashfaq et al, 2010 Literature Review (Contd.) Human Resource in Banking Industry If any organization wants to operate its busines s smoothly, effectively and efficiently, the most precious and essential factor that organizations need is human being Mosadragh, 2003 Well-qualified and skilled employees are important in the context o f attaining goals and objectives of an orga nization Shahnawaz M.G et al, 2006
  • 16. Shelagh Heffernan 2005 •The bank is one of the financial organizations. But it varies from other firm because the bank gathers money from customer as a deposit and gives money to customer as a loan Barbara Casu 2006 •The bank keeps financial report such as balance sheet and profit and loss account to measure their financial presentation •Key source of bank is a customer deposit •Deposits are described on the balance sheet as a liability Literature Review (Contd.) Related Literature (General Banking)
  • 17.  Annual report, Audit report,  Journal & Manuals,  internship book of EXIM bank  Website of EXIM Bank Bangladesh Limited Secondary sources  Practical experience of banking  Training and discussing with our superviso r and manager Primary sources Methodology I have gathered data from the two unique sources… Sources of Information
  • 19. Recruitment and Selection Practices of EXIM Bank Limited Definition of Recruitment Recruitment Methods The department of recruitment Basis of Recruitment Responsibility of HR Management Recruitment Policy in EXIM Bank Ltd
  • 20. General Requirements for all grades Job Responsibilities of Recruitment Objectives of Recruitment Disqualification for Recruitment Eligibility to Apply Requirement Analysis by Respective Department Recruitment and Selection Practices of EXIM Bank Limited
  • 21. General Banking Components of General Banking General Banking contains of following units in the branch. These are as follows: 1. Account opening 2. Account closing 3. Deposits Account 4. Issuance of cheque book 5. Issuance of Debit Card 6. Solve the complications related with the SMS Banking 7. Clearing cheques. 8. Provide foreign remittance services.
  • 22. The Procedure of opening account General Banking (Contd.) Step1 •Bank provides account introductory form to the prospective client or applicant Step2 •Applicant fills up the form Step3 •Application complies the form duly signed by an introducer and along with two passport size photos attested from the introducer Step4 •The approved officer analyzes the form Step5 •If no errors are found, the officer will continue with the account opening Step6 •He/ She will issue a deposit slip where a deposit needs to be made Step7 •Then, he/she will issue the checkbook with the Signature card to confirm the customer Step8 •Bank conserves the sample Step9 •Account is opened
  • 23. MSD (Mudaraba Saving Deposit)  Profit is payable to the customer in this savings account  The bank permits depositors to open an essential savings account by inspiring funds habit amongst the general community  These accounts are used and opened as the savings account  Two types of saving accounts are accessible entitling as "Single Saving Account," and "Joint Saving Account"  At last an amount of Tk. 1000/= is needed for opening this type of account, and its charges yearly are Tk.250  A saver will be allowed to withdraw per week up To 25% of the balance of his account General Banking (Contd.) Various Types of Deposit Account MTDR (Mudaraba Term Deposit Receipt )  It is a specific dated deposit scheme-which does not refund until the maturity date of that fixed period reaches  The bank provides higher rates of profit on such deposits  Usually, customers are allowed to open this account for a period  Any matured person (individually or jointly) having sound mind can request to open the MTDR account in any branch of Exim bank with a deposit of minimum Tk10, 000/- and higher  Some accounts can be opened in the similar name at the similar different branches of this bank
  • 24. General Banking (Contd.) Various Types of Deposit Account Term/ Period Weightage 01months 0.83 02 months 0.83 03 months 0.88 06 months 0.92 1year/2year/3year 0.96 Deposit of MTDR A/c will accept the following weightage: Terms and Conditions of MTDR  No profit will be allowed for premature encashment within 01 months  If the account is cashed at the end of tenancy but before maturity, depositors will be entitled to get the benefit at the provisional rate of profit from Mudaraba Savings Account  The restricted rate of profit of Mudaraba Savings Account will treat the provisional rate of profit, which was overcame while having the MTDR account
  • 25. Term Weightage 03Years 7.18% 05 Years 7.28% 08 Years 7.43% 10 Years 7.53% 12 Years 7.63% Mudaraba Monthly Savings Scheme (MMSS) It is a once-a-month delivery scheme that safeguards future with fewer tensions and more ease. A minor savings of today will provide a comfort for the next day. Period of Savings and Installment Rate Per Month  The savings period is for 3,5,8,10, or 12 years and the payment is tk 500/, 1000/, 2000/, or 5000 consequently.  Bank has the right to change the weightage of deposit. Deposit will bear the following weightage: General Banking (Contd.) Various Types of Deposit Account
  • 26. Term TK 1000 Tk 2000 Tk 5000 Tk 10,000 Tk 20,000 03 years @ 7.18% 40,277 80,555 2,01,388 4,02,777 8,05,555 05 years @ 7.28% 72,551 72,551 3,62,758 7,255,16 14,51,032 08 years @ 7.43% 1,31,407 1,31,407 6,57,038 1,31,4079 26,28,153 10 years @ 7.53% 1,79,344 1,79,344 8,96,723 1,79,3447 35,86,895 12 years @ 7.63% 2,35,993 2,35,993 11,79,965 2,55,9931 47,19,863 The welfare that will get from MMSS is given below General Banking (Contd.) Various Types of Deposit Account
  • 27. Mudaraba Millionaire Deposit Scheme & Mudaraba Kotipoti Saving Scheme Objectives  A scheduled savings Scheme that helps the clients of all contests & societies maximization their wealth by providing the remarkable return of their reserves.  It is a savings scheme which supports the customers of all level in creating the positive contribution to their family by providing a fund in family's financial crises Requirements  Two copies of current passport size photographs of the account holder.  Copy of Passport/National ID Card/ Ward Commissioner's Certificate of the account holder adequate to the bank  One copy recent passport size photograph of nominee attested by the acc ount holder Features and Benefits of both MMDS & MKSS  Deposit on scheduled payment basis  Attractive rate of turnover  Allowed to open several MMDS Account with different amount in any branch of the Bank  Monthly installment can be located through debit training from the designated Mudaraba CD/SB Account  The reserves period is for 3,5,8,10 & 12 years,  Bank has the right to adjust the weight of Deposit and proportion of circulation of investment General Banking (Contd.) Various Types of Deposit Account
  • 28. Tenure Profit Rate Monthly Installment Expected Amount 03 years 7.28% 24,790 10,00,000 05 years 7.38% 13,750 10,00,000 08 years 7.53% 7,578 10,00,000 10 years 7.63% 5,545 10,00,000 12 years 7.73% 4,210 10,00,000 15 years 7.88% 2,902 10,00,000 Tenure Profit Rate Monthly Installment Expected amount 03 years 7.23 2,48,079 1,00,00,000 05 years 7.33 1,37,650 1,00,00,000 08 years 7.48 75,933 1,00,00,000 10 years 7.58 55,603 1,00,00,000 12 years 7.68 42,230 1,00,00,000 15 years 7.83 29,148 1,00,00,000 18 years 7.98 29,739 1,00,00,000 General Banking (Contd.) Various Types of Deposit Account Deposit will bear the following weightage MMDS MKDS
  • 29. Mudaraba Su-Grehini Monthly Savings Scheme (MSGMSS) Mudaraba Femina Monthly Savings Scheme (MFMSS) EXIM Monthly Hajj Deposit Mudaraba Senior Monthly Savings Scheme (MSMSS) Other Schemes General Banking (Contd.) Various Types of Deposit Account
  • 30. Clearing Section General Banking (Contd.) Clearing Section Inward Clearing Outward Clearing
  • 31. Remittance Section The word Remittance' means the circulation of money from on e place to added place through a post and spreads. Money-making banks representation this facility to its clients usi ng unloading money from one branch of the bank and making an easier arrangement for payment to another branch within the country. Payment order (PO) Demand Draft (DD) General Banking (Contd.)
  • 32. Summary of Findings HR Division  my personal observation is the hr practice of Exim Bank is lengthy and candidates have to pass a lot of steps to get a job that is why sometimes the practice seems to be ti me consuming.  sometimes biasness will come throughout the selection practice while choosing employees for branch.  EXIM Bank use traditional recruitment practice so tha t their cost is high for this.  Moreover I observed that EXIM bank should use more external bases of recruitment like campus recruitm ent, recruitment through competition etc.
  • 33. Summary of Findings (Contd.) General Banking Section EXIM Bank is not technically updated. Particularly, in general banking department Most of the customers cannot understand the Islamic Shariah for instance Mudaraba Musharaka, Mudabaha, Bai Muajjal etc. which is a big challenge for Islamic banks similar EXIM Bank Limited The software used by EXIM Bank does not provide sufficient support on banking services Procedure of account opening is tough for the uneducated people Advertising and promotion are the weak points of EXIM Bank Limited
  • 34. To open a new account in this bank, the customer needs an introducer. But sometimes the customer may fail to manage reference for opening an account which is a major problem for the bank They provide more concentration only to the high amount of fixed deposit Their cash payment process is traditional like withdrawing money by using cheque because their ATM Card facility is very poor to compare with other banks and online banking service is not fast and satisfactory They don’t have efficient workers to operate different department in the bank Staff and departmental conferences at the branch level do not hold or very few which may cause problem in the future This bank is very centralized. For every work, branch offices have to get permission from the head office. The head office tightly controls every branch office. This dependency on head office causes a slowdown of branch activities Summary of Findings (Contd.) General Banking Section
  • 35.  Most of the employees I met is the branch I worked agreed that the recruitment and selection system of EXIM Bank is free from biasness but some nepotism, discrimination and posting related biasness is existing should be eradicate.  EXIM Bank uses outdated tools and methods for recruiting and selecting employees should be updated  Responsibility of Human Resource Division should be enlarged in order to reduce recruitment costings, biases, and to bring effectiveness and success in the recruitment practice.  The IT section should play a string portion in enlightening and upgrading the computer system Recommendations
  • 36.  In the career announcement specially for bottommost employees, The HR department should remark the pay structure.  The company can recruit also for campus recruiting that could carry a yield of highly educated fresh-graduates for the entry-level the organization could organize sessions in the top business schools.  To build a strong image and reputation in the competitive market EXIM Bank should give emphasis on their advertisement and promotional campaigns  EXIM Bank should use the modern banking technique and technology to provide quality services to its customers  For easy access to account opening EXIM Bank should cancel the i ntroducer system Recommendations(Contd.)
  • 37.  The bank should increase their workforce according to their customer demand  EXIM Bank should arrange seminar, meeting and training program for their Interns  Their online banking system needs to be updated to attract more customers  EXIM Bank can open more branches to reach more clients and more atm booths  Proper Banking software should be used to provide speedy services to its customers  The authority should arrange extensive training and development program for their employees so that they can effectively perform their duties and responsibilities Recommendations(Contd.)