1. Tom Vavrechka
Kingston Upon Thames
e: tomv200@gmail.com
m: 07469 722 454
An experienced IT professional with a hands-on, proactive approach to front-line support. Passionate
and articulate with strong communication skills. Believing that great support is built on team work,
patience, strong relationships and an understanding of not only the technical requirements, but also
the needs of the business and the users. Extensive technical and strategic skills with experience in
both Creative and Corporate environments.
Microsoft MCPS Windows Server 2012 R2
Apple Certified Support Professional (ACSP) 10.11
Apple Certified Associate – Mac Integration (ACA) 10.12
Currently studying for Microsoft MCSA Windows Server 2012R2 and ITIL certification.
IT Manager - WPP
October 2005 – June 2016
IT Manager for WPP parent company HQ in London responsible for all End User Support, general BAU
operations covering all areas of IT and co-ordinating Project Management teams. Supporting 250 UK
staff and approximately 100 staff based across EMEA and APAC regions.
Key Responsibilities:
• Systems Administration & Management
Operational responsibility and full SysAdmin role covering most general BAU systems,
hardware and software. Covering Windows Domain servers and services, NetApps SAN File
services, specialist Application & Print servers as well as Cloud services & management
(Azure & O365).
• Mac OS X 10.x & Windows XP/7/10 Support
Providing 1
st
-3
rd
Line Support for all Mac & Windows hardware and software issues. Broad
and deep knowledge of both platforms and experienced in integrating Macs in a Windows
Domain infrastructure and with associated services. Experience using GPOs, Microsoft MDT,
SCCM, Apple Remote Desktop (and a working knowledge of Casper) for monitoring managing
the desktop.
• Office 2013/2016 Mac & PC Support
Providing 1
st
-3
rd
Line Support for all versions of Office (including Office 365 across both Mac,
PC and mobile device environments. In-depth knowledge and experience of the complete
suite of Office Business applications for both Mac and PC platforms, in particular Outlook,
Skype and OneDrive for Business.
• Internal End User Training Programme.
Launched and co-ordinated procedures to provide an IT Induction for on-boarding new staff
as well as a continuous programme of new application training for existing staff. Using
documentation, tips and best practise guides, instructional videos, web-links, bite-sized
lunch break training sessions as well as personal one-to-one guidance when requested.
• Mobile Device Management.
Extensive knowledge and experience of full lifecycle management of all mobile devices
including iOS, Android, Windows Phone and Blackberrys using Office 365 Admin tools, BES
and AirWatch MDM Servers. Integration with Office 365, Lotus Notes and other mail &
scheduling software synchronisation as well as working with a large number of apps.
• From On-Prem to the Cloud
Extensive knowledge and use of new Windows technologies both on premise and in the
cloud. In particular Windows Server 2012 Hyper-V virtualisation and Office 365 to bring the
benefits of the latest advances to both management and staff. Managed migration from
Lotus Notes to Office 365, Avaya Index to Cisco IPT and a Printer fleet replacement to Xerox
Managed Print Services.

2. Additional Responsibilities:
• Ensuring correct Change Management / ITIL procedures always followed and technical
documentation and operational manuals kept up to date.
• Maintaining high standards of support and technical excellence.
• Providing additional 3
rd
Line Support in key technical subjects (Windows & Mac OS, Office
365 applications, Adobe Creative Suite).
• Active Directory and Office 365 Administration (including GPOs, DNS & DHCP) and End User
Identity Management.
• Premier Executive Support for C-Level executives and VIP guests. (Providing Out-of-hours
support during the week and at weekends as well as home visits & support when required)
• End-to-end Software and Hardware life-cycle and inventory management.
• Annual budget requirement planning and purchasing.
• Maintaining and developing relationships with suppliers and contractors
• Proactive role and involvement in wider group and local overall IT policy and strategy.
• Exploring new technologies, software advances and enhanced techniques to provide the
company and senior management teams with options and recommendations to improve
efficiency and increase productivity (Mobile Devices, Collaboration, Cloud Services, Support
Outsourcing and Device Tracking among other).
Skills and Experience:
• Collaboration and Workflow (SharePoint, OneDrive for Business, Skype for Business)
• Microsoft Windows Server 2003/8/12 and associated services and infrastructure.
• File & Print hardware and software (HP, Xerox, Canon, IBM, NetApps).
• Wired and Wireless network hardware and software.
• Security (Firewalls, Sophos Anti-Virus & Device Encryption, Palo Alto Monitoring).
• Email hygiene & security administration using ProofPoint
• Remote Access (Citrix XenApp Server and Cisco VPN).
• IP Telephony and Video Conferencing (Cisco, Avaya, Polycom, Tandberg, Scopia).
• PC & Mac disk imaging / deployment and Software distribution (WDS, WSUS, Ghost,
DeployStudio, Tanium, Casper, Apple Remote Desktop).
• Design studio and video editing software (Adobe & Apple) and hardware.
• Backup, Disaster Recovery and Business Continuity planning (TSM, CDP, Backup Exec,
VMWare Snapshot Technologies).
• Support Call Management (ServiceNow, HP Service Desk).
• User and Device remote support (Webex, TeamViewer, DameWare, Apple Remote Desktop).
• Lotus Notes & Domino administration & management (version 6-8)

3. IT Manager - Coley Porter Bell
Sept 1998 – October 2005
Part of the WPP Group, Coley Porter Bell are a leading Brand and Corporate Identity Design agency.
Initially employed as IT Support Engineer and promoted to IT Manager in 2001. Working alongside the
Client Services, Design and Production teams to understand business and client requirements to
create an appropriate short and long term IT strategy.
Key Responsibilities
• Sole application and hardware support for 60 users.
• Planning, implementation and management of several projects:
o Mitel Mediapath integrated IP telephony (and later upgraded to Avaya IP Office).
o New Mac and PC backup, DR and BC policies and procedures.
o Office relocation from Knightsbridge to Victoria
o AV, presentation and video conference facilities for office meeting rooms and
reception area.
o Upgrade of MS Exchange 5.5 design and infrastructure to Exchange 2000 (and then
later to Exchange 2003).
o Introduction of an advanced Production Workflow and Digital Asset Management
• Expansion and integration of heterogeneous Mac and Windows network with Windows
Server Active Directory and file and print infrastructure.
• Responsible for all staff application training.
• Software and hardware budget responsibility, life-cycle asset management, purchasing and
supplier relationships.
Account Manager
Portland PMS Ltd
1997-1998
Client Account Manager working as a System Integrator with products distributed by Portland PMS.
These included ADS (Ad delivery systems for Agencies and Publishers), Canto Cumulus Digital Asset
Management and bespoke PDF Digital Publishing workflow solutions.
Senior Account Manager
Mac Warehouse
1995 – 1997
Responsible for managing and developing client relationships and sales within UK Advertising and
Design sectors.
Account Manager
The Adplates Group (TAG)
1989 - 1995
Client Account Manager responsible for managing Quantel and Kodak Premiere digital re-touching
briefs, liaising with clients and developing new business.
Personal Information
Like a lot of parents, my hobbies and interests tend to revolve around my two sons – whether it be
trying to help them with their sports (tennis, cycling, skiing) or other after school activities
(photography, camping & Lego).
My father was an accomplished musician and though I never inherited his talent, I do love and have a
passion for music. From Cannonball Adderley’s saxophone to Masters at Work House remixes and
almost everything in between. Though no longer crate digging in record shops, I do spend a lot of
time looking for hard-to-find vinyl or listening to new music to buy and add to my collection.