1. Personal Information:
Name: Dean McDonnell
Address: Unit 39, 29-31 Paul Street, Bondi Junction, NSW, 2022
Mobile: 043 435 8218
Email: deanomcd@gmail.com
Nationality: Irish
Visa Status: 457 Business Sponsored Visa
Qualifications:
Graduated Year: 2009
Degree: Honours Bachelor of Electronic Engineering
University: National University of Ireland, Galway
Hardware/ Software Matrix:
Software / Hardware Proficiency (out of 10)
Database Management and SQL 9
Computer Building 8
Project Management (Small Scale) 7
Website Designing 9
Adobe Dreamweaver 10
Adobe Photoshop 8
PHP Programming 9
JavaScript Programming 6
JQuery Programming 6
HTML Programming 9
CSS Programming 7
Microsoft Word 10
Microsoft PowerPoint 8
Microsoft Excel 8
Microsoft Outlook 9
Windows Operating Systems 9
VMware 7
Active Directory 9
Career History:
Company: Practice Evolve Ltd
Position: Software Engineer / Professional Services Engineer
Dates Employed: January 2012 – Present

2. Company Description:
Practice Evolve provides Practice Management Software for companies around the world. Even though Practice
Evolve is spread over three continents (being Europe, Australia and America), its clientele are primarily large law
firms in Australia and Ireland. However, we do also provide to Government bodies as well as corporate companies.
Some of our more known clients are General Electric and Coca-Cola, as well as Lendlease and NSW Government
Office of Trade and Investment.
Key Responsibilities:
Database Administration:
Administer and manage SQL Database versions 2005, 2008, 2008 R2, 2012 and 2014
Create stored procedures
Manage user access for SQL Databases
Create and monitor database backups
Performance tuning of SQL database to ensure maximum efficiency
Utilise and update existing data extraction tool to export date
Monitor quality of reports
Project Management of Software Deployment:
Co-ordinate trial data import and UAT for import
Customise schematic design utilising XML for individual client needs
Manage end-to-end deployment of software
Liaison point with IT vendor managers
Manage set up of network and server machines for efficiency in using the software
Manage network transfers through UNC
Software Support:
Escalation point for high level SQL database, XML and technical issues
Mentor junior staff to help resolve support issues
Manage software upgrades for over 150 clients
Environment: SQL 2005, 2008, 2008 R2, 2012 and 2014
Windows 7, 8, Vista and XP
Windows Server 2012, 2008, 2008 R2 and 2003
Practice Evolve Software
Key Achievements:
Successfully managed end to end software deployment for approximately 60 clients
Successfully managed continuous updates of software for over 150 clients, while liaising with IT depts
Self-taught in SQL and XML schema design within Practice Evolve
Within three months, promoted to managing SQL databases and software deployment
Company: Western Australia Department of Water, Perth
Position: Information Technology Helpdesk Analyst
Dates Employed: December 2010 – April 2011
Company Description:
The Western Australia Department of Water manages the water supply in Western Australia. The Government body
ensures the availability of Water, as well as the quality, in an environment that is difficult to hold an adequate water
supply. It has over 2,500 employees throughout Western Australia, with it’s head office situated in Perth CBD.
Key Responsibilities:
Temporary IT Helpdesk Analyst – Level 1 & Level 2
First point of contact and responsible for resolving Helpdesk issues
Logged, prioritized and escalated calls
Ensured all issues were resolved within SLA's
Identified areas where end user training was required, and provided training
Maintained users PC’s and PC peripherals – software and hardware
Troubleshoot technical issues

3. Worked as part of a team to keep PC’s and PC peripherals in working order
Environment: Windows Vista and XP
Microsoft Office including Outlook, Word and Excel
Active Directory
Key Achievements:
Dedicated IT support for Senior Management and Executives
Trained on process within TRIM software
Ensured all issues resolved within SLA’s
Company: Computer Tech Ltd, Galway
Position: Graduate Computer Engineer
Dates Employed: September 2009 – October 2010
Company Description:
Computer Tech was a small company that primarily dealt with computer maintenance for the general public. It was
set up in 2005 but due to the fall of the Irish economy, and the competitive market, it closed down in October 2010.
As well as computer maintenance, the company built computers from scratch so to sell on to customers. Website-designing
was also a service provided by Computer Tech.
Key Responsibilities:
Involved in the rebuilding of many desktop computers
Responsible for testing computers and PC peripherals before returning to customers
Maintenance of Desktops, Notebooks and PC Peripherals
IT Consultancy and Website Designing
Worked as part of a team so to provide a reliable service
Environment: Windows Vista and XP
Windows Server 2003 and 2008
Adobe including Dreamweaver, Photoshop and Flash
Key Achievements:
Self-taught in computer building while working on the job
Managed maintenance of user’s computers, sometimes having to rebuild the computer
Self-taught in Website Designing which included JavaScript and PHP Programming
Company: Michael McLoughlin Pharmacy Ltd
Position: Student Engineer
Dates Employed: March 2008 – August 2008
Company Description:
Michael McLoughlin Pharmacy is an Irish Pharmaceutical company based in Galway, on the west coast of Ireland.
It is a family-run business that has three outlets dotted around Galway city, as well as a main office.
Key Responsibilities:
Sourced point-of-sale software and hardware for the company’s three stores
Negotiated with various organisations in the U.S., China and Europe
Introduced a new style of advertisement within the store, which was very successful
Environment: Windows XP
Key Achievements:
Successfully negotiated deals solely with various POS hardware and software companies
Successfully introduced a new style of advertisement
Company: Fingal County Council, Dublin

4. Position: Student Engineer
Dates Employed: June 2007 – August 2007
Company Description:
Fingal County Council is a Government body that provides an extensive range of infrastructure services to one of
three areas over County Dublin, Ireland. The body plays an active role in the development of the area’s industry,
business, social, arts, heritage and cultural affairs.
Key Responsibilities:
Obtained the GPS co-ordinates for the various companies within the council area
Organised and filed for the Water Pollution department
Environment: Microsoft XP
Microsoft Access
Key Achievements:
Trusted to solely travel to various companies so to obtain the GPD co-ordinates
Self-taught in Microsoft Access so to enter the GPS co-ordinates of the companies in the area
Achievements and Interests:
I have a strong interest in many outdoor sporting activities, particularly tag rugby, swimming and cycling, as well as
hiking. I have also started my hand at surfing.
I am involved in the Tag Rugby League, which will be commencing again in the middle of October. I also played
Tag Rugby League in Ireland before I left for Australia in 2010.
During my period in university, I was heavily involved in the Kayak club. As a group, we sometimes travelled to
different parts of Ireland so to kayak.
Some of my achievements over the years are as follows:
2011: Achieved a certificate in Recordkeeping Awareness Training from the Department of Water
2009: Self-taught in Web Design –languages being PHP, HTML, CSS, JavaScript and JQuery
2009: Final year in university – worked on an assignment in my spare time, in which I calculated the
angle that it would be best to place a solar panel so to achieve maximum energy from the sun
2003: Fifth year in second-level education – one of 12 students selected to mentor first year students
2001 & 2000: Won two separate scholarships to the Gaelic College, so to advance my learning
Referees:
Available upon Request