4. 4
Day One Topics
The Four Big Ideas of Lean
Customer Focus
Value Stream
Value Add Analysis
By the end of this session you will:
• know the four principle concepts for Lean thinking
• understand how to build a Customer Journey map that
describes Moments of Truth and Customer Critical to
Quality Dimensions
• be able to identify different types of waste and non-
value add activities in a value stream
31. 31
Day Two Topics
Continuous Flow
Theory of Constraints
Cost of Poor Quality
Continuous Improvement / Six Sigma
By the end of this session you will:
• know how to identify and relieve production
constraints
• understand the cost of poor quality and the DMAIC
improvement framework
• have learned facilitation and problem solving skills