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Todd Buckley Resume 1

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Todd Buckley Resume 1

  1. 1. TODD BUCKLEY 432 Darfo Drive, Crestline, CA 92325 ♦ C: 909-454-4588 ♦ tddrbuckley@gmail.com PROFESSIONAL SUMMARY Award-winning customer support professional who has advanced quickly in all positions. Motivated to perform at peak levels and meet company goals. Seasoned Professional with more than 10 years in customer service and technical troubleshooting. Analytical person effective at technical support and reporting. Highly computer-savvy. Exceptionally capable Computer User Support Specialist with 10 years practice troubleshooting complex end-user issues. Enthusiastically seeking to bring a vast repertoire of both hardware and software knowledge to a challenging position at a growing technical support team. SKILLS Quick Books Shoretel Call Manager ENVI Inventory Optimization Solutions Adobe Acrobat and Adobe Flash (AD) Active Directory Skilled in TCP/IP All Microsoft Office 2007-2013 Systems Implementation Nextgen Healthcare software Adept at Lync 2010 Administrator Tools Desktop Support Technician WORK HISTORY Inventory Manager, 06/2014 to 06/2016 Community Health Systems, Inc. – 22675 Alessandro Blvd Successfully created standardized Requisition Forms for purchasing for whole company saving 7% monthly on all products purchased. Implemented new Inventory software regulating minimums and maximums to prevent stock piling or running out of product. Organized excel files to inventory all supplies and equipment for 5 Medical/Dental/Optometry and Corporate offices resulting in efficient tracking of movement, repairs and replacement eliminating errors in inventory. Evaluated all vendors to identify special pricing programs or incentives and considerations to meet industry needs. Successfully researched and budgeted bi-annually for cost of fully supplied exam rooms. Resolved all payment issues with vendors. Application Specialist, 02/2009 to 02/2014 Community Health Systems, Inc. – 22675 Alessandro Blvd Trained end-users, Directors and Doctors in Healthcare software Resulting in three Certificates of professionalism. Developed and tested new product offerings. Researched, troubleshot and resolved complex problems independently. Remained up-to-date on the latest technologies and solutions applicable to company products. Resolved customer issues in a clear, courteous and straightforward manner. Successfully conducts and facilitates meetings on implementation of new or improved software and systems applications. Prepares and maintains a variety of records and reports related to work performed. Information Technology, 02/2006 to 02/2009 Conducts and facilitates meetings on implementation on new or improved software and systems applications. – 22675 Alessandro Blvd Installed software, modified and repaired hardware and resolved technical issues.
  2. 2. Provided base level IT support to non-technical personnel within the business. Managed call flow and responded to technical support needs of customers. Resolved customer issues in a clear, courteous and straightforward manner. Demonstrated professionalism and courtesy with customers at all times. Followed up with clients to ensure optimal customer satisfaction. Researched, troubleshot and resolved complex problems independently. Maintained high departmental standards for quality and productivity metrics. Created documentation that empowered and enabled user community. Enthusiastically participated in job related training. Used ticketing systems to manage and process actions taken. Created all accounts, password and placed computers on the domain using Active Directory. EDUCATION Bachelor of Science: Computer Science, 2006 California State University San Bernardino - San Bernardino Associate of Arts: Arts and Science, 2000 San Bernardina Valley College - San Bernardino Electronic Health Records Certified Professional: Healthcare Applications/IT, 2012 Nextgen Healthcare Information Systems, Inc. - Irvine ICS certified Professional: Healthcare Applications/IT, 2012 Nextgen Healthcare Information Systems, Inc. - Irvine Enterprise Practice Management Certified Professional: Healthcare Applications/IT, 2008 Nextgen Healthcare Information Systems, inc. - Irvine

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