1. Anne Rind a_r@hotmail.com
235 South FM 20, Apt. 22, Austin, TX 78726 (340) 322-6430
EVENT MANAGER / GUEST SERVICES MANAGER
More than six years experience in large and small scale event planning with oversight from conception to
execution, and post-event evaluation. Recruited and trained staff and volunteers with an implicit focus on
developing and reevaluating customer service strategies and best practice. Performed Front of House
management of 30+ professional theater performances.
Additional skills include:
Event Planning/Logistics
Safety Policy Compliance
Team Development
Conflict Resolution
Knowledge of Box-Office
Polished Organization Skills
Volunteer Recruitment/Management
Extensive Theater Knowledge
Guest Services Oriented
Arts Management Experience
FREDERICK ARTS COUNCIL, Frederick, MD
Marketing and Development Director (December 2000–December 2005)
Staff/Performance Management
Assisted in management of Cultural Arts Center (a multi-venue performance space) by acting as liaison with
renters of the facility, leading FOH functions, and arranging all logistics for events in the space. Recruited and
trained volunteers for all positions, including usher, concession sales, security staff and interns. Established
position goals and evaluated performance. Liaison for over 115 visual artists, 8 community groups, 10 event
sponsors, 18 performing artists, 6 food vendors and 110 volunteers.
Policy/Planning
Organized all aspects of the annual Frederick Festival of the Arts, including managing a visual art jury, cultivating
sponsors, copy creation of all marketing, recruiting volunteers, and planning all logistics. Ensured fire safety by
adhering to code and training volunteers with basic crowd management. Worked closely with city government and
police to provide public safety at the Festival. Planned more than two dozen additional events in this facility,
including Frederick Fashion Week, Festival of Greens, A Night for Art’s Sake, gallery openings, and a theater
launch party.
Written Communication
Position included, fundraising (grant writing, direct mail campaigns, membership drive), strategic planning, office
administration (creation of a membership database and day to day marketing), and establishing community
partnerships with local small shop owners, other arts nonprofits, and large businesses.
THE ASSOCIATION OF PERFORMING ARTS PRESENTERS, Washington, DC
Programs Associate (September 2007–December 2008)
Organization/Planning
Assisted in planning for annual conference, which draws 3,500 professionals in the field of arts presenting.
Worked with staff to coordinate artist hospitality, security, travel and hotel needs of guest speakers. Organized an
Award Ceremony where awards were given to Jazz legend Billy Taylor and opera star Jesse Norman.
Communicated with speakers and session facilitators for Winter Institute and prepared teaching materials for 5
courses. Stage manager of a professional classical music concert at Carnegie Hall.
Marketing/Funding
Collaborated with staff to determine the best target market and research social networks interested in
programming. Worked closely with Development Director to write grant reports. Tracked all incoming and
outgoing grant funds. Assisted in the creation of grant proposals and reports. Coordinated the application panel
review, found qualified panel members, briefed panel members, prepared panel books, and coordinated panel
meeting dates to everyone’s availability.
FREDERICK FESTIVAL OF THE ARTS, Frederick, MD
Arts Market Coordinator (Spring/Summer 2005, 2006, and 2007)
Community Liaison
Liaison for 130 artists, 25 entertainers, and 12 sponsors at the festival. Focused on meeting needs of artists and
sponsors by providing information and quick problem resolution. Managed logistics in relation to artists and
vendors.

2. Anne Rind,cont. a_r@hotmail.com, (340) 443-6230
Process Improvement
Designed and implemented an evaluation program for the event by creating surveys for patrons, entertainers, and
visual artists. Analyzed feedback and made improvements based on evaluations.
Administration
Performed fundraising by writing grants, activating an advertising plan and assisting in sponsorship and
membership campaigns. Maintained festival website and assisted in creation of a postcard, poster and program.
REP STAGE, Columbia, MD
Office Manager (November 2006 to July 2007)
Computer Proficiency
Created a digital casting database of headshots and resumes. Established a financial tracking system using both
Excel spreadsheets and Quickbooks.
Administration/Business
Established a development plan for the organization incorporating annual fundraising actions. Designed, edited
and coordinated all print marketing. Organized six production budgets and expenses.
Theater Experience
Stage Manager for classical music concert and FOH Manager of many theater productions. Tracked and reported
Actors’ Equity Association dues and regulations. Coordinated auditions for the 2007-2008 season.
Educational Background
AMERICAN UNIVERSITY, Washington, DC (2000)
Master of Arts – Performing Arts: Arts Management
POINT PARK UNIVERSITY, Pittsburgh, PA (2000)
Double Major (Cum Laude):
Bachelor of Arts – Theater Arts and Communications in Secondary Education
Bachelor of Arts – Theater Arts, emphasis on Musical Theater
Retail Experience
Offered excellent customer service, maintained calm, helpful attitude and multi-tasked successfully. Processed
shipment, restocked merchandise, ran the register, signed customers up for credit cards, and exceeded the stores
visual standards. Ran opening and closing procedures, created daily deposit and set store’s sales goals.
Recognized multiple times for customer service skills.
Sales Associate, MACY’S, Cedar Park, TX April 2011–November 2011
Part-time Associate, ANN TAYLOR: LOFT, Frederick, MD July 2009–February 2010
Part-time Associate, ANN TAYLOR, Washington, DC July 2007–April 2008
Part-time Associate, BANANA REPUBLIC, Chevy Chase, MD September 2005–February 2006
Other Qualifications
• High computer proficiency in Excel, Word, Power Point, Outlook, and web-browsers. Moderate computer
proficiency in Access, Dreamweaver (some knowledge of html), Photoshop, Castology, InReach (Event
Planning software), NetForum (Members tracking database), Fireworks, Sharepoint (Intranet software) and
Quickbooks.
• Volunteered every week for six months at Maryland Ensemble Theater (a professional theater), including
Front of House management.
• Directed a full length theater production, “The Best Christmas Pageant Ever”. It included a cast of 30
children and 10 adults. The show played to 6 sold out audiences and became the biggest money maker for
the non-profit theater company that year.