1. Timothy O’ Connor
8 The Heathers, Classes Lake, Ballincollig, County Cork
Mobile: 0831393555
E-mail: oconnortimmy10@gmail.com
EDUCATION:
2016 Considering Commencing Professional Examinations.
2004–2007 Institute of Technology Tralee Higher Certificates in Business Studies Merit Grade 1
1999- 2004 Presentation Secondary School Milltown Leaving Certificate 370 points
I.T. SKILLS:
 Proficient using Microsoft Dynamics GP and SAGE 200 for accounts payable and receivables, Laserfiche Client 8.1,
Crystal Reports 2008, Citrix ,SOP, Bureau & Oracle systems, NetSuite, Salesforce, GBS, Adest.
OTHER SKILLS:
 Month end reporting, accounts payable & receivable, payments, meeting stringent reporting and completion deadlines.
 Excellent communication and interpersonal skills. Self-motivated, reliable, confident and conscientious.
CAREER PROFILE:
Employer: SolarWinds Software, City Gate Mahon, Co. Cork
Dates: 30th
September 2014 – Present
Position: Maintenance Renewals & Customer Retention Executive EMEA
Duties:
 Collaborate with fellow team members to help achieve team number.
 Work with customers to ensure early or on time renewal of maintenance.
 Work with channel partners to ensure early or on time renewal of maintenance.
 Bring customers through a sales cycle and stage each deal accurately on NetSuite (the CRM system used).
 Deal with objections and challenges that are delaying or preventing an on time renewal.
 Manage a large customer base on a quarterly basis.
 Work through a list of unallocated accounts on a daily basis.
 Engage with management in a timely fashion on escalations.
Achievements:
 Exceeded my individual target of closed won pipeline in 4/5 Financial Quarters to date since QTR 4 2014 resulting in my
personal pipeline (currently in excess in $1million US Dollars) being increased considerably by EMEA Sales Director.
Employer: BNY Mellon Ireland, Co. Cork
Dates: 30th
October 2013– September 2014
Position: Transfer Agency Senior Administrator Business, Delivery &Support Team
Duties:
 Coordinate the receipt, compilation and issuance of up to date and accurate weekly, monthly and adhoc MIS and pass to
Supervisor for review.
 Assume responsibility for work items assigned
 Progress the access provisioning process of Third Party Platforms.
 Analyze the impact of external systems infrastructure events e.g. DCM / server moves / BCP on TA processes.
 Coordinate BCP events ensuring applications, portal and platforms used within TA are recorded and accounted for.
 Involvement in the business change and system enhancement request management process for TA.
 Coordinate the systems access / profile certification process for TA.
 Perform process analysis, seeking to proactively identify process improvement initiatives.
 Timely and accurate set up and launch of funds on the core TA register.
 Coordinate the accurate and timely reporting of TA systems performance.
 Represent the TA operational teams in the IT issue resolution management process
Employer: The Gift Voucher Shop – One4All, Co. Dublin
Dates: April 17th
2013– June 2013
Position: Accounts Assistant (Short Term Contract)
Duties:
 Importing sales data files from An Post on a daily basis, resolving any issues in relation to the data with An Post or
internally, and producing daily, weekly and monthly sales reports
 Posting out to Merchants all daily remittance advices on a timely basis and liaising with the merchant or the GVS retail
relationship department as appropriate where there are issues with encashment and to ensure that all merchant
information on the Citrix system is up to date and accurate
 Completing the monthly integration of the voucher system with the accounts system and completing all the relevant
reconciliations
 Posting creditor invoices , payments of creditors , and reconciliation of creditor accounts and handling all creditor queries
 Payment of all staff expenses weekly including validating and verifying expense receipts and following up appropriately
with any discrepancies
 Setting up new accounts and ensuring the correct procedures for doing so are adhered to
 Posting and allocating debtor receipts including credit card receipts made on realex
 Credit control and following up on overdue accounts
 Posting Cashbook entries and reconciling all bank accounts on at least a monthly basis including the Client Payments
Bank Rec ( Ireland ), Operations Bank Recs, Corporate Customer Bank Account ( UK ) AND Petty Cash ( UK )
 Month end procedures including expenses accrual , Credit Card and Unauthorised Journal , FX revaluation , Aged
Creditors and Voucher Integrations

2. Employer: AFA Insurance Australia (Underwriting Agency)
Dates: August 2012 – January 2013
Position: Accounts Receivable Administrator
Duties:
 Accounts Receivables and account reconciliations using Microsoft Dynamics GP
 Cash receipting daily payments from the AFA Trust account
 Meeting set deadlines on processing the month end accounts process
 Creating DD and credit card run batches monthly to National Australia Bank, using Crystal Reports and Microsoft Excel to
apply monthly and annual premiums on policies
 Extensive Microsoft Excel use in particular using V-Lookups and using various formulas to create excel spreadsheets
 Assisting with ad-hoc business operating reports using Crystal Reports 2008
 Action outstanding debtors’ reports using Crystal reports 2008, issuing reminder and cancellation letters on unpaid
premiums. Liaise & support the internal Underwriting and Claims Department
 Issuing policy documents to brokers & clients within directed timeframes
 Handling incoming broker queries in a timely and efficient manner. Administering internal & external client database
Achievements:
 Company considered paying my sponsorship fees to stay in Australia because of the quality of my work.
Employer: Commonwealth Bank Australia
Dates: February 2012 – August 2012
Position: Credit Analysis Reporting
Duties:
 Migrating Commonwealth Bank customers credit card details on the Bureau banking system to provide Commonwealth
Bank customers with the option of Low Rate, Low Fee , Gold, Platinum and Diamond credit cards in accordance with the
customers’ financial needs
 Liaising with Commonwealth Bank branch managers and their respective clients to assist them in the credit card
changeover process. Achieving and meeting challenging daily and weekly targets
 Consolidating customer credit card limits, where customers have multiple credit cards, increasing limits to a maximum of
$60000, as requested by customers.
 Producing daily rejection reports using Microsoft Excel on all failed credit card migrations on the bureau banking system
and correcting each error accordingly, carrying out individual audits on the errors made
 Providing a high level of service to Commonwealth Bank customers when responding to queries promoting one of their
core values to customers
Employer: Fexco Ltd – Co. Kerry
Dates: August 2008 – December 2011
Position: Audit & Reporting Administrator
Duties:
 Managing daily audits on peoples’ work and provided individual training for any necessary corrections required
 Preparing documentation on business change requirements and applying them in a user acceptance testing (UAT)
approach. Testing system changes in the training environment to go live in practice.
 Implementing changes of business processes from extensive quality audits carried out on both system and human errors
 Team Leader of six back office team members known as the Market Message team, implementing daily audits on system
issues and errors made on the Oracle system. Trainer of new process material to new recruits of the company
 Managing, motivating and providing on the job training to junior staff of up to 6 people ensuring service levels and
standards were maintained
 Preparing training presentations and acted as Team Leader to new recruits during induction training
 Managing customer queries and general escalations from work colleagues on a daily basis
 Ensuring the Data Protection Act was adhered to through call monitoring and coaching
 Providing excellent customer service to all Bord Gais Energy (BGE) key customers, reaching all daily targets, service
levels and deadlines
Achievements:
 Promoted to Market Messaging Team Project Leader in November 2008
 Promoted to a Training Specialist providing Induction Training to new recruits in May 2011
Employer: Vodafone
Dates: September 2007 – July 2008
Position: Store Manager
Duties:
 Matching clients’ needs to Vodafone products to achieve sales targets on a weekly and monthly basis
 Achieved daily sales targets of 4 contracts by ensuring that all sales leads were identified and converted
 Actively pitched and negotiated contract terms with C level Executives
 Achieved full target on second month. Winning back customers from competitors in the Business Markets
 Problem solving and relationship development were key strengths
 Training in new employees to the business practices. Stock management and ordering stock on a daily basis
 Maintained the highest of customer service to all of our major clients and everyday customers
Achievements:
 Promoted from Sales Agent to Store Manager in December 2007
REFERENCES: Available on request