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THU LE
Home: 416 751 0397 Cell: 647 542 2806
lelienthu@gmail.com
PROFESSIONAL SUMMARY
 Sr. Business Analyst – Project Manager/ Team Lead with more than 8 years of experience
 Exceptional planning and implementation capabilities
 Specializing in developing innovative solutions to organizational problems, as well as solving complex problems in
high-pressure, and international environments
 Vast wealth healthcare back ground of Health Care System, including billing, drug system and other Health Care
Systems
SKILL HIGHLIGHTS
 Analytical and problem-solving skills to assess
client information/business systems needs and lead
development of information technology solutions
 Ability to co-ordinate analysis and definition of
client requirements including assessment of short
and long term business goals and objectives
 Ability to analyze, conceptualize, evaluate and
advise clients on development of their information
technology priorities and design alternatives
 Ability to conduct complex business systems
analysis and design
 Ability to evaluate and recommend new business
systems development techniques, tools and
technology for acquisition by clients
 5 years client facing experience
 Ability to plan Business Analysis process, prioritize
requirements, define business needs, create
document scenarios and use cases, test scenarios
 Expert in using UML to create Class Diagram,
State Diagrams to model Data
 Document Business, Functional, Non-Functional,
and Transition requirements as well as tracking
issues tracing requirements, managing change
control process
 Solid experience in Agile, SCRUM development
methodology environments
 Expert in Mock-up to design user interface
 10+ years of experiences SQL, reporting, UML,
MS world
 5+ years of experiences HL7
PROFESSIONAL EXPERIENCE
ST. JOSEPH’S HOSPITAL - 30 The Queensway, Toronto, Ontario
System Analyst – Business Process & Integration / Project Manager Jan. 2016 – Present
 Senior Business Analyst / Team lead in the Enterprise Services Team
 Liaise and lead cross-functional teams to analyze and understand the operational impacts and opportunities
of technology changes
 Developing metrics used to determine inefficiencies and areas for improvement.
 Documenting process flows and developed requirements for functional improvements and enhancements.
 Creating specifications to convert the business requirements to use cases, high level design and functional
specifications
 Using MS Visio to use UML to create high level design as well as expert in Mock up to create high level design
 Eliciting stakeholder feedback and input through interviews and surveys.
 Defining the scope and goal of new projects, including, Patient Flow (MPV McKesson Integration, MGC –
BreezeConnect Integration, eNotification – Hospital Report Manager, HL7 interface engine implementation,
Commercial Laboratory Integrations, OLIS Integrations, Hospital Report Management (HRM) Integration, etc,
 Leading Business Analyst on multiple phases of ancillary systems integration with All Scripts – Sunrise Clinical
Manager including Laboratory, Pharmacy, Cardio-Respiratory, SECTRA, etc.
 Reviewing of conformance specification, gap analysis and specification
 Liaise with OntarioMD, MOHLTC, Ontario eHealth and clinical professionals to validate solutions and the
coordination of work activities for Sunrise Clinical Manager.
 Guiding and mentoring junior Business Analysts in complex projects

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INTRAHEALTH CANADA LTD. A Leading of Electronic Medical Record, EMR Software Company –
North Vancouver, BC & Toronto, ON
Senior Business Analyst Oct 2010 – Nov 2015
 Senior Business Analyst / Team lead in the Enterprise Services Team
 Liaised and led cross-functional teams to analyze and understand the operational impacts and opportunities
of technology changes
 Developed metrics used to determine inefficiencies and areas for improvement.
 Documented process flows and developed requirements for functional improvements and enhancements.
 Created specifications to convert the business requirements to use cases, high level design and functional
specifications
 Used MS Visio to use UML to create high level design as well as expert in Mock up to create high level design
 Elicited stakeholder feedback and input through interviews and surveys.
 Defined the scope and goal of new projects, including OntarioMD Conformance, Commercial Laboratory
Integrations, OLIS Integrations, Hospital Report Management (HRM) Integration, Ontario Electronic Data Transfer
Integration, Intrahealth's EMR software implementation to Ontario Public Health Organizations
 Lead Business Analyst on multiple phases of Profile Implementation for Ontario Public Health Organizations and
on conformance activities related to Intrahealth's entry into the Ontario market place.
 Reviewed of conformance specification, gap analysis and specification
 Liaised with OntarioMD, MOHLTC, Ontario eHealth and clinical professionals to validate solutions and the
coordination of work activities for the 6 member Intrahealth team responsible for delivery.
 Guiding and mentoring junior Business Analysts in complex projects
MAXIMIZER SOFTWARE INC. – SOFTWARE COMPANY PROVIDES CRM SOLUTIONS THROUGH
DESKTOP, WEB OR MOBILE DEVICES– Vancouver, BC
Business Analyst May 2007 – July 2010
 Gathered product requirements from various internal and external stakeholders including end users and
SME
 Analyzed user requirements and converted them into high level design (UML) and functional specification
documents.
 Designed and developed supporting test strategies (including risk analysis, test plans and test scope).
 Covered usability, functionality, installation and regression testing for Maximizer products across all product
platforms (C++, C#, .NET Framework) including desktop, web-based and smart phone based.
 Reviewed and provided feedback to team members on product specifications and requirements and other technical
documentation to ensure testability and completeness
 Liaised with development staff to reproduce and isolate problems, and participated in ongoing product specification,
and user documentation reviews
 Discovered and explored defects leading to a complete defect report
HEART FORCE MEDICAL INC.- DEVELOPED NON-INVASIVE CARDIAC PERFORMANCE DEVICES –
Vancouver, BC
Software Engineer Feb 2008 – Feb 2010
 Researched, analyzed and evaluated variety of products for best fit for software, (i.e., database, installation
package, XML technologies) and made recommendation to IT Director Analyzed user requirements.
 Wrote high level, complex design documents
 Designed high level documents by using UML (Class Diagrams and Sequence Diagrams), Mock-ups – MS Visio.
 Developed, implemented the software of company's standalone application, web-based application by using C#,
.Net.
 Designed and developed XML format file.
 Designed & developed Installer package.
 Created rigorous unit tests for software modules
 Identified, verified and investigated bugs, validated and ensured bugs are fixed
 Liaised with other development staff to reproduce and isolate problems, and participated in ongoing product
specification, and user documentation reviews.
 Completed selection and validation reports for software selected and used to develop first release software.

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 Generated the reports submitted to FDA (Food and Drug Administration) for approval.
SYDNEYPLUS - DEVELOPER OF KNOWLEDGE MANAGEMENT SOLUTIONS – Richmond, BC
Software Developer June 1999 – Jan 2007
 Designed, developed, implemented and maintained the client and server sides of the company's client - server
application - SQL, Oracle database, SQL Server. Using UML for high level design, and Mock-ups to design UI
 Developed rigorous test plans and test cases to conduct unit test and integrating test
 Designed and developed client reports using Crystal Reports 8.5, 10.0 and 11.0.
 Identified, verified and investigated bugs, validated and ensured bugs are fixed.
 Liaised with clients and colleagues to provide best product/ service.
EDUCATION
BACHELOR OF COMPUTER SCIENCE 2001
Carleton University Ottawa, Ontario, Canada
DOCTOR OF MEDICINE
Medicine and Pharmacy University, Ho Chi Minh City, Vietnam
TECHNICAL SKILLS
 Health Information Standard: HL7, LOINC, ICD-9, ICD-10, First Databank, Drug Databank
 Software Design Method: SCRUM, Agile SDLC, Waterfall, Objected Oriented
 Programming: XML, HTML, C/C++, C#, .Net Framework, Java, SQL Database, Firebird database, Oracle
Database
 Development toolkits: Crystal Report, Tracking Software, UML, MS Visio, MS Word
 People Skills: Enthusiastic person, advanced problem-solving, great organizational skills, team work