4. 91% 92%
Percentage of claims that were
paid within 5 working days of
receiving all required
information.
Percentage of individual medical
assessments completed without
3rd party evidence. Average time
taken from start to finish was
2.6 days.
5. 86% 90%
Percentage of offline quotes
issued by or within 3 days of
agreed target date. 63% were
issued by the target date.
Percentage of policy schedules
that were issued within 5 days
of the policy start date.
Not a bad start...