Revenue Cycle Management Services


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Revenue Cycle Management Services

  1. 3. <ul><li>Our Services, your Solution. </li></ul><ul><li>Dedicated to providing your practice with the latest re-imbursement strategies. </li></ul><ul><li>Our first priority higher re-imbursement in timely manner. </li></ul><ul><li>Highly experienced and motivated skills in healthcare industry to take your practice to the next level. </li></ul><ul><li>Complete Practice Management services & solutions to maximize your re-imbursement. </li></ul><ul><li>Providing services with fast, efficient & reliable service to our clients and their patients while maximizing our client's income level. </li></ul>
  2. 4. <ul><li>We able you to; </li></ul><ul><li>Focus on quality patient care. </li></ul><ul><li>Focus on strategy to acquire new patients </li></ul><ul><li>Focus on policy and compliance </li></ul><ul><li>Focus on superior patient relations </li></ul><ul><li>Expedite and enhance revenue generation </li></ul><ul><li>Enhance productive office hours </li></ul><ul><li>Improve claim accuracy </li></ul><ul><li>Reduce office expenses </li></ul>
  3. 5. <ul><li>Our team provide differentiated services spanning the entire spectrum of the revenue cycle, including: </li></ul><ul><li>Appointment Scheduling </li></ul><ul><li>Patient Registration/Enrollment </li></ul><ul><li>Insurance Eligibility Verification </li></ul><ul><li>Pre-Certification/Pre-Authorization </li></ul><ul><li>Medical Coding </li></ul><ul><li>Medical Billing/Charge Capturing </li></ul><ul><li>Claims Transmission </li></ul><ul><li>Insurance Follow-up </li></ul><ul><li>Payment Posting </li></ul><ul><li>Self Pay Follow-up </li></ul><ul><li>Denial Management </li></ul><ul><li>Medical Transcription </li></ul>
  4. 6. <ul><li>We have a unique process to ensure your outsourcing success. Regardless of where you are, depending on your needs we can cater to your requirements. </li></ul><ul><li>We analyze the situation to understand your needs. </li></ul><ul><li>We conduct a comprehensive study of the processes involved and give our input on the components of your business. </li></ul><ul><li>We establish a pilot project. We will clearly define parameters of quality, productivity, turn around time, and cost efficiency. Pilot program is carried out over a 30 day period, but this could vary depending on the service you are seeking. </li></ul><ul><li>We have a specialized team who would work with you and the execution team to make sure that standards and efficiency do not drop. The objective of this stage is to consistently meet expectations. </li></ul><ul><li>We ensure that you not only have a comfortable outsourcing experience, but never lose control over the entire process. </li></ul>
  5. 8. <ul><li>We have Few options for your practice to Make Your Patients Next Appointment Scheduling Stress Free. </li></ul><ul><li>We help our customers schedule their appointment according to the mutual convenience of Physician and Patient. </li></ul><ul><li>We assist our customers in migrating to electronic scheduling for effective scheduling. </li></ul><ul><li>This helps us to manage Physicians’ as well as Patient’s time effectively </li></ul><ul><li>We know the value of Physicians’ as well as Patient’s Time </li></ul>
  6. 9. <ul><li>Capturing patient’s demographic information accurately to. </li></ul><ul><li>Submit Clean Claims to various insurance carriers </li></ul><ul><li>Reduce delays in claim submission [we maintain a turnaround time of 5 days for claim submission] </li></ul><ul><li>95-98% accuracy ratio. </li></ul><ul><li>Rigorous controls in the data capture process helps to ensure 100% accuracy for critical information following HIPAA Law. </li></ul>
  7. 10. <ul><li>We verify the Insurance Eligibility and Coverage to. </li></ul><ul><li>Get paid better due to reduce denials due to terminated coverage </li></ul><ul><li>Improve Customer Relations </li></ul><ul><li>Strong Management skills </li></ul><ul><li>Healthy environment </li></ul><ul><li>Thus, we can minimize denials and improve collections. </li></ul>
  8. 11. <ul><li>We coordinate with insurance carriers to get pre-authorisation or pre-certification identity details to manage receivables better and collect dues on time from insurance carriers </li></ul><ul><li>Receive timely Pre-Auth / Pre-Cert ID details from Insurance carriers </li></ul><ul><li>Get paid on time </li></ul><ul><li>Minimizing risk related to Patient Identification </li></ul><ul><li>This helps to manage the receivables better and collect dues on time from insurance carriers </li></ul>
  9. 14. <ul><li>Our specialties are in the field of: </li></ul><ul><li>General Practitioners </li></ul><ul><li>Out-patients </li></ul><ul><li>In-patients </li></ul><ul><li>Home Visit </li></ul><ul><li>Nursing Home </li></ul><ul><li>Physical Therapy </li></ul><ul><li>Pediatrics </li></ul><ul><li>Psychiatry </li></ul>
  10. 15. <ul><li>Our Medical Coding Team ensures correct Procedure & Diagnosis Codes that are identified from CPT and ICD-9CM manuals on the principle of “Code as per the documented information”. </li></ul><ul><li>Selection of appropriate codes helps our clients to get paid accurately for services delivered. </li></ul><ul><li>It also avoids the possibilities of under-coding or over-coding of reports which may further lead to loss of revenues. </li></ul><ul><li>Training at regular intervals helps our Coders improve their skills, which in turn benefits our customer. </li></ul>
  11. 16. <ul><li>We capture the charges accurately through a team of experienced professionals. </li></ul><ul><li>We help our customers to submit clean claims. </li></ul><ul><li>We reduce the lead time of claim submission. </li></ul><ul><li>We reduce claim denials due to incorrect details. </li></ul><ul><li>We maintain a turnaround time of 24/48 hrs for capturing charges. </li></ul>
  12. 17. <ul><li>We process electronic & paper claims. </li></ul><ul><li>We have powerful experience on EMR+PM & PMS based technologies </li></ul><ul><li>We generate claims within permissible filing limits </li></ul><ul><li>We reduce delays in claim submission. </li></ul><ul><li>We maintain a 5-day turnaround time for claim submission. </li></ul>
  13. 19. <ul><li>We post payments received in all forms i.e. EOBs, EFTs received from carriers, banks, credit cards and cash payments received from patients. </li></ul><ul><li>This helps our customers to: </li></ul><ul><li>Post payments timely to calculate revenue realization </li></ul><ul><li>Help resolve payment-related queries </li></ul><ul><li>We maintain turnaround time of 48/96 hrs for posting payments in various forms </li></ul>
  14. 20. <ul><li>We conduct Payment Reviews periodically. </li></ul><ul><li>Track payment patterns </li></ul><ul><li>Check discrepancies in payments </li></ul><ul><li>Correct DSO Values </li></ul><ul><li>Facilitate payment realization at the procedural level </li></ul><ul><li>This analysis helps our customers introduce corrective measures to improve revenue realization by reducing payment denials. </li></ul>
  15. 22. <ul><li>Our Services in Account Receivable include: </li></ul><ul><li>Denial Management </li></ul><ul><li>AR analysis </li></ul><ul><li>Insurance follow-up </li></ul><ul><li>Self pay follow- up </li></ul><ul><li>Our Services also include on time reporting of: </li></ul><ul><li>Payer punctuality </li></ul><ul><li>Payer Mix </li></ul><ul><li>Aging analysis, Procedure code analysis, Insurance analysis, cash collection analysis, under payment analysis & expected collection report </li></ul><ul><li>Charges, payments and adjustments </li></ul>
  16. 23. <ul><li>We run aging reports to categorize [Oldest to Latest & Highest to Lowest] outstanding claims and follow-up with carriers. </li></ul><ul><li>We help improve revenue realization. </li></ul><ul><li>We reduce DSOs. </li></ul><ul><li>We maintain target of 45-50 days for DSOs. </li></ul>
  17. 24. <ul><li>We follow up with the Patients for outstanding payments. </li></ul><ul><li>We help improve revenue realization. </li></ul><ul><li>We help in timely recovery of payments. </li></ul><ul><li>Timely follow-up with patients helps reduce bad debts and maintain better customer relations. </li></ul>
  18. 25. <ul><li>Our DM solutions enable clients to: </li></ul><ul><li>Search and manage millions of records in seconds </li></ul><ul><li>Share documents with other Medical professionals </li></ul><ul><li>E-mail or E-fax the documents to other medical professionals just with a click of the mouse with Encryption </li></ul><ul><li>Access the important documents from anywhere, at anytime </li></ul><ul><li>Some of the other benefits include: </li></ul><ul><li>Quick retrieval of documents </li></ul><ul><li>Convenient and flexible indexing </li></ul><ul><li>Search facility based on different criteria </li></ul><ul><li>Files available anywhere and any time with no risk of document loss </li></ul><ul><li>Safe and secured control of important documents </li></ul><ul><li>Reduction in use of expensive office or storage space </li></ul><ul><li>Easy way to back up documents and enables off site storage and helps in disaster recovery </li></ul>
  19. 26. <ul><li>Denial Analysis & Follow up: </li></ul><ul><li>We conduct thorough analysis of every denied claim, make the necessary corrections, and follow-up to convert it into a clean claim. </li></ul><ul><li>We help improved revenue realization. </li></ul><ul><li>We help introduce preventive measures for future billing. </li></ul><ul><li>We maintain a turnaround time of 48/96 hrs for denials </li></ul>
  20. 27. <ul><li>Our expertise in the field </li></ul><ul><li>Highly qualified, trained & experienced Medical Transcription Professionals. </li></ul><ul><li>Close interaction with the clients helped us to improve dramatically. </li></ul><ul><li>We provides medical transcriptions that suit your needs. </li></ul><ul><li>Technically Speaking </li></ul><ul><li>We use secure networked Medical Transcription & document routing with advanced auditing process for the dictation. </li></ul><ul><li>Formatted & ready to print or insert into your Electronic Medical Records. </li></ul>
  21. 28. <ul><li>Virtual Front Desk services as low as $7-$9 per hour. </li></ul><ul><li>Complete Medical Billing services as low as 4% - 7%. </li></ul><ul><li>Medical Transcription as low as 4 ¢ per 65 character line. </li></ul><ul><li>Sounds Good? </li></ul><ul><li>For our client satisfaction we provide pilot project that helps our client experience working with eClinic Assist before going live. </li></ul>