project

1. Name: Talha Ahmed / Abdul Muqeet
Subject: Human Resources management
Teacher name: Mam Asma Baber
class: MSC semester 1st
Project: Case Study

2. Key Priorities:
 Select the hotels that Brunt Hotels will rebrand and create a project schedule for
the rebranding process
 Create a strategic hiring plan to replace the employees that left and consider the
30 % of the employee that stayed, determine what their future with Brunt Hotels
looks like.
 Great expectations for managers that would like to work abroad, it was mentioned
they will require their managers to be flexible and move between countries if
problems arise;
 Create a training program for the managers that will be moving to France.
 Language course is needed as none of their existing managers speak French
fluently.
 Create a cross-culture program for French and English employees

3. Case Study 1
Arguments on Hiring Candidates
 Arguments for hiring only PCNs:
• Being familiar with the parent company’s management strategies.
• Selecting trained professionals from the parent company having proven track records.
• Well versed with the culture of the parent company.
• Their qualifications and capabilities are easier to assess and measure.
• Already possess a well-established loyal relationship with the organization
 Arguments for hiring only HCNs:
• Familiar with the host country’s local culture, customs, language and the environment at
large.
• Cost less than expatriates.
• Possess competitive capabilities to function at ease in the host country.
• Eliminate language related problem.
• Familiar with the local business scenarios.
• It may enhance the company’s brand image if they are in higher management positions.

4. A well balanced human resources that consists of both PCNs and HCNs should be
considered.
Arguments against PCNs: Arguments against HCNs:
• Employee will be unfamiliar with
the foreign environment
• Expensive orientation programs
to orient the persons to the
foreign country’s culture.
• There may be problem of
adaptation in the host country.
• They may not be very
productive before they adapt.
• Limited familiarity with parent
company’s operations
• The net employee strength
might be higher than necessary.
• Loyalty may be to the country
rather than the company
• Gap between PCNs and HCNs
at the headquarters might lead
to problems.

5. Case Study 2
Recruitment Advertisement
To work with the newly acquired star rated hotel in France
Qualification:
Hotel Management Degree With 1 year experience in the hotel industry
dealing with international clients.
(For existing employees minimum 3 years relevant experience is required.)
Job Description:
Capable of handling domestic and international staff and customers, handle
accounts, sales, HRD and overall administration of organization. Listening skills
help hotel managers to determine guest concerns to motivate and guide hotel
staff and conflicts.

6. Skillset Required:
Excellent communication skill in French & English. Knowledge of other
language will be a plus.
 Customer relations:
 Professional techniques / Production
 Commercial / Sales
 Management and administration
 Hygiene / Personal safety / Environment

7. Case Study 3
Designing a Compensation Package
A compensation package is the combination of benefits that an employer
offers to employees. This may include wages, insurance, vacation days,
guaranteed raises, and other perks.
The compensation can be as following:
MD = 100,000 PKR
GM/SM = 80000 PKR
Managers = 50000 PKR
Chef = 35000 PKR
Security Staff = 18000 PKR

8. Perquisites:
Financial Benefits Non-financial Benefits
 25% Accommodation allowance on
BS 50% Medical allowance quarterly
in a year on BS
 10% Marketing commission 5%
 Travel allowance on BS
 2% commission on Target revenue
 Education facilities for the ward
 30% waver for family members visit
to Brunt hotels
 Car Expenses for official & personal
use

9. Case Study 4
Selection Process
Selection Factors:
 Organization (Relevant Organization Knowledge, Job Related Skills etc.)
 Cultural Adjustment (Diversity Acceptance, Global Experience etc.)
 Personal characteristics (EQ, Stress Coping etc.)
 Personal concerns (Career Growth, Personal Life Demands, Family
Considerations etc. )
 Communication skills (Language, Listening, Conflict Resolution etc.)

10. Selection Procedure:
 Fixing up a date for interviews
 Preparing the experienced panels to conduct interviews
 Perform initial screening of applications.
 Preparing interview questions as per the job description.
 Justify the educational qualifications of the candidates viz a viz the job
description
 Check the fluency in English and French languages.
 Evaluating the personality and attitude traits.
 Evaluate their logical and management skills.
 Matching the experience with job requirements.
 Judging the candidate knowledge and understanding of the culture of
France.

11. Case Study 5
Training Program Proposals
General Training
Managers Training
Professional training

12. Manager A, C & E Manager B, D & F
Pre-departure
Training (10 Days)
Language Education:
Business French
Lecture Focus:
 Management of
International Hotel
 French hotel standards,
marketing and consumers
 Motivation
 Laws & regulations
 French policies &
procedures
Job Rotation:
 Recognition of whole
hotel
 Different case analysis
Language Education:
Business French
Lecture Focus:
• Management of
International Hotel
• French hotel standards,
marketing and
consumers
• Information technology
support
• Laws & regulations
• French policies &
procedures

13. On-the-job
Training
In the New
Country (At least
2 week)
Language Education:
Business French
Action Learning
• Hotel Operation in France
• Team Project
• Corporate Strategy
• Organization Culture
Programmed Learning
• Problem solving and
planning
• Special cases analysis
Language Education:
Business French
Action Learning
• Hotel Operation in
France
• Team Project
• Corporate Strategy
• Organization Culture
Programmed Learning
• Problem solving and
planning
• Special cases analysis

14. Case Study 6
Expatriate Support Services
 Website (in French and English).
 English Sky TV and satellite TV suppliers and installers throughout France for
homes and businesses. French Digital TNT supplied and installed.
 Offers a house sitting service in France for absentee owners.
 Financial Services
 Healthcare & Medical treatment in France
 Leisure, entertainment & sports
 Franco-British property solicitor based in the south of France works
nationwide.
 Course on Basic French language and French culture.
 Social security in France

15. Thank You 