1. LEAN MANAGEMENT SYSTEM
Description
This two-day course is an overview of the elements that comprise the Lean
Management System and an examination of how they work together to create a
system of continuous improvement through collaborative problem solving.
Traditional management systems are largely based on disaggregating the
functions of the organization and managing performance of each piece in short
time increments. This approach assumes the performance of the whole is the
sum of the parts. Abnormalities are largely perceived as performance shortfalls
and managers are expected to lead the problem analysis and demonstrate
proficiency at knowing the answers.
Lean organizations depend of developing the problem solving capabilities of the
entire workforce allocating specific categories of problems to each layer of the
organization. While there is still a need for deep expertise in specialty
departments the emphasis is on the performance of the entire value stream and
the customer which it serves. Leadership in this type of organization is less
focused on being the problem solver and more focused on building the problem
solving muscle of the workforce. While traditional organizations delegate problem
solving within 10-20% of the workforce, lean organizations endeavor to have the
entire organization actively engaged in problem solving.
The course is structured as
repetitive cycles of Learn-See-
Do. First we will teach a
principle, then you will see how
this principle is put into practice
in three sectors; manufacturing,
office & services, and
healthcare. After that the class
will participate in implementing
the principle at Whishmaker, Inc.
(a generic company created to
illustrate the application of
principles to a business) fulfilling
the "do" cycle.
We will repeat these Learn-See-
Do cycles until each element is
covered and then examine how
the pieces work together to support a problem-solving culture typical of a mature
lean organization

2. Course Outline
• An overview of popular management systems and their origins
• Characteristics of Lean organizations, the target condition
• Summary overview of the Lean Management System, the conditions
under which it was developed, and overview of contemporary mature examples
in various segments
• Deep dive into each element of the Lean Management System
o Lean strategic planning and deployment
o Standard work
o Visual management
o People development
o The work of leadership
o Follow up/accountability processes
o Lean leadership behaviors
• An examination of how the elements work together to build the culture of
continuous improvement.
Benefits
• You will understand how to go beyond the application of lean tools and
create an organization that embodies the culture of continuously improving
customer value and eliminating waste
• You will learn how to distill the elements that have made you a successful
leader and disseminate these skills throughout the entire workforce leveraging
capability
• You will recognize how to unlock the potential demonstrated in the islands
of improvement in your company and tie them together into an entire value
stream of people focused on improving flow each and every day
• As a leader in your organization, you will learn what you have to do to
personally engage in the lean transformation process, beyond delegation and
project management, so that performance improvements don't plateau and true
cultural transformation takes place
Who Should Attend
Leaders at any level of the organization from front line Team Leader to CEO.
Intact teams encompassing a cross-section of leadership in your company are
especially effective.
Instructor:
• William Teh