2. What is Lush Cosmetics?
“Cosmetics that dare to bare”
Lush is a company dedicated to making
homemade, natural, cruelty-free cosmetics- from
bath bombs and shower gels, to hair products,
fragrances, skin care and makeup.
The Focus Group:
Promote Lush Bath
Bombs via digital
marketing strategy.
3. The Ethics and Campaign of
Lush Cosmetics
• Company Values
– Fresh
– Handmade
– “Naked”
– 100% Vegetarian
– Against Cruelty-Free
– Ethical Buying
• Educate target
audience about Lush
Cosmetics
– What is Lush?
– How bath bombs are a
unique and refurbished
“bubble bath”
– Skin Benefits
4. The Target Audience
• Gender
– Male or female, children and
adults
– Primarily women
• Age
– 18-45 years old
• Income
– Middle to upper class
• Goal
– Utilize natural/cruelty-free
cosmetics
– Improve skin condition
5. The Intent
“Soaking with our eye-catching
creations for the bath is a fun and
luxurious way to get clean”
• Increase Sales & Educate
– By targeting a certain audience
through social media, it spikes interest
and promotes more in-store and online
traffic, thus resulting in a greater
number of sales.
– “Try before you buy” notion creates a
more comfortable environment for first-
time customers.
• Promotions and giveaways
6. Advertising and Marketing
• Lush spends nothing on advertising
• Social Media
– Gives the ability to connect with the target
audience in real-time.
– 4M Instagram followers
– 1.2M Facebook followers (North American page-
excludes Europe and individual cities)
– 284,680 Youtube subscribers (North America)
– 324K Twitter followers (North America)
7. Advertising and Marketing
Continued
• “Word of Mouth” Marketing
– Example: A current trend is posting videos to
social media of your bath bomb as it fizzes
and disintegrates into “art”.
• Google
– “Lush”
• Avg. Monthly Searches: 2,240,000
– “Lush Cosmetics”
• Avg. Monthly Searched: 165,000
– “Lush Bath Bombs”
• Avg. Monthly Searches: 301,000
8. Digital Marketing Strategy
Timeline
0-3 Months
• Determine customer lifecycle (loyalty, knowledge,
satisfaction, advocacy, etc.)
• Expand online environment and evaluate digital footprint
• Increase followers and initiate connections
• Increase sales by 2%
4-6 Months
• Carry out digital media expansion
• Increase traffic on social media (+mobile)
• Promote gaining customer feedback
• Breakdown customer service improvement
• Increase sales by 5%
9. Digital Marketing Strategy
Timeline Continued
7-9 Months
• Promote brand loyalty
– Rewards and subscription promotion
• Increase “ad” output on social
media
– Contemporary, eye-catching, vibrant
• Increase sales by 8%
10-12 Months
• Increase brand power
– Ethics
– What does the company stand for?
• Extend networks via follower
networks and social communities
– Continue Ad output and increase
customer relationships
– Monthly giveaway/Promotion
• Example: Mention Lush in a
tweet/post a photo related to Lush
on Instagram, winner will receive a
free bath bomb
• Example: Buy one bath bomb get
one half off
• Increase sales by 10%
10. The Conclusion
• Projected 25% growth for
fiscal 2017
• Expansion of stores
• Digital Marketing Strategy
– Rely on digital media and target
audience interaction/word of
mouth marketing, as well as
CSR campaigns, no animal
testing, the Green Initiative and
a thoroughly informative
website.
– Measure success through
satisfaction feedback, customer
interaction and sales