Fresh Handmade Cosmetics 
A Soap that brings Hope 
Nicole Chuan 
Evangeline Fan 
Olivia Guo 
Anne Ji
Contents 
1 Market Review 
2 Market Situation Assessment 
3 Communication Situation Analysis 
4 Integrated Marketing Communication Plan 
5 Integrate Promotional-mix Strategies
About LUSH 
Market Review
• 1994: 
“Cosmetic House 
Limited” 
•Strong values; 
•Individuality; 
•Originality; 
•Controversy: clear 
political stand; 
•Competition: “The 
Body Shop”; 
•Commercialized 
marketing vs. 
Individuality and 
value-preserving 
marketing 
Revolutionary: 
Solid products, 
Minimal and 
recyclable packaging ( 
30% of products) 
No animal-testing, 
Minimal use of animal 
products(vegan) 
About LUSH
Hong Kong Cosmetic Market 
The Main Competitor 
Market Situation Assessment
HK Cosmetic Market 
•The imports reliance 
•Market Scale 
•Market Division 
•Consumers Appetite
LUSH vs.. THE BODY SHOP 
LUSH THE BODY SHOP 
Similarity Same Root: 
Similar Concept 
Ethical Practice 
Differences Private-owned 
Company 
L’Oreal Backed 
Plain Package/Grocery 
Style 
Fancy Package and 
Store 
Low-key ethic 
insistence 
Ambitious Promotion
LUSH vs.. THE BODY SHOP 
Market Share Gap 
Need for More Public Recognition
Campaign Brief 
Target Audience 
Communication Objectives 
Communication Situation Analysis
Campaign Brief 
Selling a cause 
Environmental awareness in HK 
Specific modern, radilz-evolving 
environment 
Positioning 
Products Target 
Audience 
“A Soap That Creates 
Hope!” 
15-50 Local 
Females 
Importance of 
values such as 
responsibility. 
100% naturally 
hand-manufactured 
soap with 
sandalwood 
extract
Target Audience 
Target Audience 
1.15-50 Local Females 
2.Environmentally 
Concerned 
3.Family Concern 
4.Fashion/ Cosmetic 
Purchase 
5.Decent education al 
and Income Level None-target
Communication Objectives 
• Create interest in the brand 
among 70% of target 
audience 
• Create positive feelings 
about the brand among 40% 
of the target audience 
• Obtain trial among 20% of 
the target audience 
•Create awareness among 
90% of target audience 
• Develop and maintain regular 
user of LUSH soup among 5% of 
the target audience
Advertising 
Interactive Media 
Integrated Marketing 
communication plan
Brief 
Print Ad 
TVC 
ADVERTISING
Brief 
• Objective: Uphold image of LUSH and 
educated audience and inform them of the 
new soup “Hope” 
• Audience: Age15-50 Hong Kong Females 
• Time Span: April 10th – May 10th 
• Media: TV, Out-door
Print Ad Lay-out
Content Design 
•Natural colors 
•Eye-catching Design 
•Catchy Slogan 
•Emphasizing “Hope” 
•Sandalwood-shaped 
Soap 
•Improve brand image
•Media Planning 
Main location of 
Print Ad 
Window Displays 
Other locations 
•MTR billboards 
• Side street billboards 
(e.g. Causeway bay, TST)
TVC Story Board 
•Lush’s store is apparent in 
the first shot so audiences’ 
who are Lush fans will 
immediately continue 
watching the commercial. 
•Lush’s store is apparent in 
the first shot so audiences’ 
who are Lush fans will 
immediately continue 
watching the commercial.
TVC Story Board 
•When the first tree is 
grown out in shot four, the 
audience will be struck in 
confusion which will enable 
them to finish the 
commercial in order to 
figure out the answer. 
•In shot ten, an explanation 
will be given out to the 
consumers so they know 
what the true meaning of 
the commercial is.
TVC Story Board 
•The last shot before the Lush 
logo gives a humorous appeal 
because it exaggerates the fact 
that the trees are grown so 
much to the degree it breaks 
the street light. 
•Since in the commercial, 
thousands of Hope Soaps are 
sold and thousands of trees are 
grown, this might be able to 
give the message: “Everyone is 
buying the Hope Soap, why not 
you?” This can improve sales.
News 
Channels 
Discovery 
Channels 
Environmental 
channels 
Youtube.com Buzz Online 
and Offline 
LUSH 
Homepage 
•Media Planning
Brief 
Homepage 
INTERACTIVE MEDIA
Brief 
• Objective: Generate audience interests towards 
the campaign, disseminate in-depth information 
about the product, branding, words-of-mouth 
• Audience: Heavy internet users among the 
campaign target audiences 
• Time Span: Before and After the campaign 
• Media: Homepage and Online Social Network
Web design
Website – content design 
Color 
Social Media 
Registration 
Information 
Homepage 
The Green Tone 
Red to Mark Price 
Link to Facebook, Twitter, 
Flicker: draw more traffic 
& increase the awareness 
“register and get a sample” 
module: 
encourage the audience to 
get involved 
brief introduction about 
the product, indicate 
relationship with the tree-protection 
scheme, 
encourage people to 
explore more
The interactive channel 
Media 
Research 
Media 
Planning 
Evaluation 
• Growing 
popularity of the 
internet 
• Target at the 
precise market 
segment 
• When: throughout 
the campaign 
•Where: under the 
Lush homepage, 
linked to 
environment 
protection NGOs & 
social networks 
Google Analytics
Campaign Time Line 
Integrated Promotional-mix Strategies 
Promotional Mix
Advertising 
Publicity/PR 
Integrative 
Media 
Campaign Timeline 
April 3 April 10 April 25 May 10 May 25 2013 ~ 
Campaign: 
April 10th – May 10th 
2012 
Liking/Preference/Adop 
tion/Action 
Pre: 
Awareness 
Post: 
Retention 
Frequent 
users
Evaluation 
• Audience Reading 
• Online Traffic Data 
• Buzz Monitoring 
• Sale Figure
Sources 
• Market Profile for Skincare and Cosmetic Products in the Hong Kong 
Market 
New Zealand Trade & Enterprise 
• Cosmetics and Toiletries Market Overview American Consulate General 
Hong Kong 
• LUSH homepage 
http://www.lush.co.uk/ 
• 2007 Nielsen Ratings Audience Tracking Data 
• MTR Patronage Figures for September 2010 
http://www.mtr.com.hk/chi/investrelation/patronage.php 
• TVB Ad Enquire 
http://www.tvb.com/tvbsales/ratecard/ratecard.htm 
• 2006 Population By-census 
http://www.bycensus2006.gov.hk/en/data/data2/index.htm
A Soap that brings Hope

Sample Work - Lush "Hope Soap" advertising proposal (student project)

  • 1.
    Fresh Handmade Cosmetics A Soap that brings Hope Nicole Chuan Evangeline Fan Olivia Guo Anne Ji
  • 2.
    Contents 1 MarketReview 2 Market Situation Assessment 3 Communication Situation Analysis 4 Integrated Marketing Communication Plan 5 Integrate Promotional-mix Strategies
  • 3.
  • 4.
    • 1994: “CosmeticHouse Limited” •Strong values; •Individuality; •Originality; •Controversy: clear political stand; •Competition: “The Body Shop”; •Commercialized marketing vs. Individuality and value-preserving marketing Revolutionary: Solid products, Minimal and recyclable packaging ( 30% of products) No animal-testing, Minimal use of animal products(vegan) About LUSH
  • 5.
    Hong Kong CosmeticMarket The Main Competitor Market Situation Assessment
  • 6.
    HK Cosmetic Market •The imports reliance •Market Scale •Market Division •Consumers Appetite
  • 7.
    LUSH vs.. THEBODY SHOP LUSH THE BODY SHOP Similarity Same Root: Similar Concept Ethical Practice Differences Private-owned Company L’Oreal Backed Plain Package/Grocery Style Fancy Package and Store Low-key ethic insistence Ambitious Promotion
  • 8.
    LUSH vs.. THEBODY SHOP Market Share Gap Need for More Public Recognition
  • 9.
    Campaign Brief TargetAudience Communication Objectives Communication Situation Analysis
  • 10.
    Campaign Brief Sellinga cause Environmental awareness in HK Specific modern, radilz-evolving environment Positioning Products Target Audience “A Soap That Creates Hope!” 15-50 Local Females Importance of values such as responsibility. 100% naturally hand-manufactured soap with sandalwood extract
  • 11.
    Target Audience TargetAudience 1.15-50 Local Females 2.Environmentally Concerned 3.Family Concern 4.Fashion/ Cosmetic Purchase 5.Decent education al and Income Level None-target
  • 12.
    Communication Objectives •Create interest in the brand among 70% of target audience • Create positive feelings about the brand among 40% of the target audience • Obtain trial among 20% of the target audience •Create awareness among 90% of target audience • Develop and maintain regular user of LUSH soup among 5% of the target audience
  • 13.
    Advertising Interactive Media Integrated Marketing communication plan
  • 14.
    Brief Print Ad TVC ADVERTISING
  • 15.
    Brief • Objective:Uphold image of LUSH and educated audience and inform them of the new soup “Hope” • Audience: Age15-50 Hong Kong Females • Time Span: April 10th – May 10th • Media: TV, Out-door
  • 16.
  • 17.
    Content Design •Naturalcolors •Eye-catching Design •Catchy Slogan •Emphasizing “Hope” •Sandalwood-shaped Soap •Improve brand image
  • 18.
    •Media Planning Mainlocation of Print Ad Window Displays Other locations •MTR billboards • Side street billboards (e.g. Causeway bay, TST)
  • 19.
    TVC Story Board •Lush’s store is apparent in the first shot so audiences’ who are Lush fans will immediately continue watching the commercial. •Lush’s store is apparent in the first shot so audiences’ who are Lush fans will immediately continue watching the commercial.
  • 20.
    TVC Story Board •When the first tree is grown out in shot four, the audience will be struck in confusion which will enable them to finish the commercial in order to figure out the answer. •In shot ten, an explanation will be given out to the consumers so they know what the true meaning of the commercial is.
  • 21.
    TVC Story Board •The last shot before the Lush logo gives a humorous appeal because it exaggerates the fact that the trees are grown so much to the degree it breaks the street light. •Since in the commercial, thousands of Hope Soaps are sold and thousands of trees are grown, this might be able to give the message: “Everyone is buying the Hope Soap, why not you?” This can improve sales.
  • 22.
    News Channels Discovery Channels Environmental channels Youtube.com Buzz Online and Offline LUSH Homepage •Media Planning
  • 23.
  • 24.
    Brief • Objective:Generate audience interests towards the campaign, disseminate in-depth information about the product, branding, words-of-mouth • Audience: Heavy internet users among the campaign target audiences • Time Span: Before and After the campaign • Media: Homepage and Online Social Network
  • 25.
  • 26.
    Website – contentdesign Color Social Media Registration Information Homepage The Green Tone Red to Mark Price Link to Facebook, Twitter, Flicker: draw more traffic & increase the awareness “register and get a sample” module: encourage the audience to get involved brief introduction about the product, indicate relationship with the tree-protection scheme, encourage people to explore more
  • 27.
    The interactive channel Media Research Media Planning Evaluation • Growing popularity of the internet • Target at the precise market segment • When: throughout the campaign •Where: under the Lush homepage, linked to environment protection NGOs & social networks Google Analytics
  • 28.
    Campaign Time Line Integrated Promotional-mix Strategies Promotional Mix
  • 29.
    Advertising Publicity/PR Integrative Media Campaign Timeline April 3 April 10 April 25 May 10 May 25 2013 ~ Campaign: April 10th – May 10th 2012 Liking/Preference/Adop tion/Action Pre: Awareness Post: Retention Frequent users
  • 30.
    Evaluation • AudienceReading • Online Traffic Data • Buzz Monitoring • Sale Figure
  • 31.
    Sources • MarketProfile for Skincare and Cosmetic Products in the Hong Kong Market New Zealand Trade & Enterprise • Cosmetics and Toiletries Market Overview American Consulate General Hong Kong • LUSH homepage http://www.lush.co.uk/ • 2007 Nielsen Ratings Audience Tracking Data • MTR Patronage Figures for September 2010 http://www.mtr.com.hk/chi/investrelation/patronage.php • TVB Ad Enquire http://www.tvb.com/tvbsales/ratecard/ratecard.htm • 2006 Population By-census http://www.bycensus2006.gov.hk/en/data/data2/index.htm
  • 32.
    A Soap thatbrings Hope

Editor's Notes

  • #18 Content Design: - The main colors used for the design are relatively mellow, which suggests “fresh” and “nature”. This would be more appealing to the potential female customers. - The theme “A soap that brings Hope” is clearly demonstrated by the “Tree” growing out of soil that is full of “Hope”. - Repetition of the word “Hope” to make a stronger impression for target audience. - The soap is designed in the shape of a sandalwood (main ingredient/fragrance of the soap) which makes it significantly linked to the campaign. - The Lush Logos are portrayed as leaves on the tree. This helps creates a positive brand image as audience may link “hope” with “Lush”.
  • #19 Media Planning: As the target audience are 15-50 Hong Kong Females who are sensitive to fashion and environment issues, the main location to distribute this advertisement would be the window display outside Lush stores. The objective is to grab customers attention and they will enter the shop for more information about the product. Other possible locations (Official Lush Stores, Billboards on side streets in shopping areas, such as Causeway bay and TST, MTR billboards). These are locations where the print Ads would be most effective.