Want to drive more qualified traffic from Facebook, increase your conversion rate and reduce ad fatigue? Then you need to use Sequential Advertising. This presentation will explain the different approaches and considerations, and get you started with some handy hints and tips for setting these ads up.
6. They should have primed me first so I knew
the brand before they asked me to ‘shop now’
Stage 1:
video
about
the
concept
Stage 2:
Carousel
of key
products
to explore
7. If they had created an ad sequence like
this, I would have been more likely to click
8. “You need to nurture your
audience and move them
gradually from awareness to
purchase.”
@Tara_Dee_West / @EtchUK
#BrightonSEO
9. Sequential Advertising
is a great way to do this!
@Tara_Dee_West | @EtchUK | #BrightonSEO | tara.west@etchuk.com
10. What is Sequential Advertising?
Sequential Advertising is when
a series of ads are shown to the
audience in a specific order, and
each message informs the next.
11. This presentation is only about
Sequential Advertising on Facebook
@Tara_Dee_West | @EtchUK | #BrightonSEO | tara.west@etchuk.com
13. Facebook and Adaptly performed a study into
the effectiveness of Sequential Advertising
with lifestyle brand
Refinery29:
They targeted a lookalike audience of their
most engaged email subscribers.
They used a sequence of three ads with
messaging designed to achieve:
1. Branding
2. Consideration
3. Action (email sign-ups)
Here’s whey found out…
14. Sequential Ads allow you to gradually
move users down the conversion funnel
@Tara_Dee_West | @EtchUK | #BrightonSEO | tara.west@etchuk.com
15. “If consumers see the entire ad
sequence, your ability to lead
them to purchase is
significantly stronger.”
@Tara_Dee_West / @EtchUK
#BrightonSEO
Source: http://bit.ly/1EbPZnI
17. Subscriptions for
Refinery29 increased
by 56% when they
used Sequential
Advertising on
Facebook
Source: http://bit.ly/1EbPZnI
@Tara_Dee_West | @EtchUK | #BrightonSEO | tara.west@etchuk.com
18. Sequential Advertising allows you to
tell your brand’s story
@Tara_Dee_West | @EtchUK | #BrightonSEO | tara.west@etchuk.com
19. “Campaigns that tell a brand story before
asking people to buy something are
significantly more effective than ones that
focus immediately on encouraging people
to take an action”
Source: http://bit.ly/1EbPZnI
@Tara_Dee_West | @EtchUK | #BrightonSEO | tara.west@etchuk.com
24. These two types of Sequential
Advertising were ‘coined’ by Facebook
@Tara_Dee_West | @EtchUK | #BrightonSEO | tara.west@etchuk.com
25. Funnel based Sequential Advertising
with three stages
@Tara_Dee_West | @EtchUK | #BrightonSEO | tara.west@etchuk.com
26. “People who are
exposed to all three of
the ads in the sequence
convert at a higher rate
than those who have
seen one or two”
Source: http://bit.ly/ZErT4b
@Tara_Dee_West / @EtchUK
#BrightonSEO
31. Stage 1: meet the brand
Stage one could be a Video
Ad educating the audience
about the importance of
helping their children
develop healthy eating
habits from a young age
32. Stage 2: the teaser
Stage two could be a Canvas Ad
which builds on the message about
healthy eating, and also includes
examples of products and their
benefits like being easy for busy
parents to use.
33. Stage 3: the hook
Stage three could be a
Carousel ad featuring the
most popular products. It is
the time to present a final
call-to-action of ‘shop now’.
34. Priming and Reminding Sequential
Advertising with two stages
@Tara_Dee_West | @EtchUK | #BrightonSEO | tara.west@etchuk.com
35. Priming and Reminding
sequenced ads by Quaker
Oats showed an uplift in
message association of up
to 3.3% compared to the
control ad set which didn’t
use this approach
Source: http://bit.ly/1IYbrvc
39. Stage 1: set the stage
Stage one could set the stage
with a Video Ad which promotes
the nutritional benefits of oats
and introduces the Oatober
campaign which encourages
people to try a different oat
recipe each day in October.
40. Stage 2: the synopsis
Stage two could be a Carousel Ad
which is a reminder of the
nutritional message in the first
ad, coupled with a call-to-action
to view the Oatober recipes.
41. Pick and Mix Sequential Advertising!
(I made this one up!)
@Tara_Dee_West | @EtchUK | #BrightonSEO | tara.west@etchuk.com
43. Targeting is as important as ever
@Tara_Dee_West | @EtchUK | #BrightonSEO | tara.west@etchuk.com
44. Create sequences which are relevant to each
audience you are targeting in each ad set
@Tara_Dee_West | @EtchUK | #BrightonSEO | tara.west@etchuk.com
45. Adjust the length of the sequence depending
on how well the audience knows your brand
@Tara_Dee_West | @EtchUK | #BrightonSEO | tara.west@etchuk.com
46. Adjust the tone of the messaging depending
on how well the audience knows your brand
@Tara_Dee_West | @EtchUK | #BrightonSEO | tara.west@etchuk.com
47. The images you choose are a key
part of the sequence
@Tara_Dee_West | @EtchUK | #BrightonSEO | tara.west@etchuk.com
65. 1. In power editor go to create a campaign as normal, but
choose Reach and Frequency instead of Auction:
@Tara_Dee_West | @EtchUK | #BrightonSEO | tara.west@etchuk.com
66. 2. Choose the date range you want the campaign to run for,
the frequency you want to achieve and the reach you want to
achieve:
67. 3. Check the average frequency is actually high enough for
your sequence to be achieved:
68. 4. Create your ads in the Ads tab as normal, including all ads
which will run in the sequence in the same ad set:
69. 5. You must upload your ad set and complete your order
before Facebook will let you set a sequential order for your ads
@Tara_Dee_West | @EtchUK | #BrightonSEO | tara.west@etchuk.com
70. 6. Once uploaded, go to the Ad Set Edit pane where you’ll see
an option to choose Sequenced under the delivery section:
71. 7. Once you’ve added all your ads to the sequence you can
drag and drop to re-order them:
@Tara_Dee_West | @EtchUK | #BrightonSEO | tara.west@etchuk.com
78. For manual phased delivery, simply set your ad sets up
as normal and schedule them to run one, after the other
by selecting dates that follow on from the last set.
Use Facebook Engagement Audiences
to create seamless sequences
@Tara_Dee_West | @EtchUK | #BrightonSEO | tara.west@etchuk.com
80. “An Engagement Audience is a
Custom Audience made up of
people who have engaged with
your content on Facebook.”Source: Facebook
What is Sequential Advertising?
85. “Use Facebook Engagement Audiences to
target your ad sequences manually. Target
people who engaged with your first ad
with the second ad, and so on..”
@Tara_Dee_West / @EtchUK
#BrightonSEO
86.
87. 1. In Power Editor go to create a Custom Audience as normal,
but choose Engagement Audience as the type:
88. 2. Next choose the source of engagement:
@Tara_Dee_West | @EtchUK | #BrightonSEO | tara.west@etchuk.com
92. Stage 1:
A Video Ad including
Flossie the Flamingo (their
logo) which communicates
how the candles are
organic and hand made.
They could then create a
Video Engagement
Audience of people who
watched 10 seconds.
93. Stage 2:
Target those who engaged
with the video with a
Canvas Ad which
encourages them to take a
peek at the latest
collection.
Create a Canvas
Engagement Audience to
target in stage three.
94. Stage 3:
Target those who engaged
with the Canvas with a
Carousel containing a
product focussed message
and clear ‘Shop Now’ call-
to-action.
96. Stage 1:
Run a Canvas ad with
videos and content about
cooking using a Big Green
Egg BBQ.
Created an audience of
everyone who engaged
with this Canvas to use in
the next stage.
97. Stage 2:
Target people who
engaged with the
Canvas Ad with
Website Click Carousel
ads which lead the user
to their website for
recipes.
98. Stage 3:
Remarket to the
audience who clicked
through to the site
from the ad in stage 2,
using a website click
ad.
100. Stage 1:
Run a Website Click Ad and
land the audience on a
bespoke landing page,
which is used as a FB
remarketing list
101. Stage 2:
Run Lead Generation Ads
to everyone who landed on
the bespoke landing page
and offer them a free trial.
Create a Lead Engagement
Audience of people who
submitted the form to use
in stage three.
102. Stage 3:
Run Website Click Ads
again to encourage the
audience who filled in a
Lead Form and took a free
trial to now sign-up to the
full version.
103. “There is no one-size-fits-all
approach to Sequential Ads
on Facebook. Create your
own based on your
objectives and budget”
@Tara_Dee_West / @EtchUK
#BrightonSEO
104. Now go and test it out!
@Tara_Dee_West | @EtchUK | #BrightonSEO | tara.west@etchuk.com
106. Etch are a full service digital marketing
agency based in London & Southampton.
We help some brilliant companies with their
biddable media:
107. We’re currently looking for experienced Biddable Media Managers.
Chat to me, or email: tara.west@etchuk.com / call: 023 8000 1466
Do you love biddable media?
Want to finish work at 3pm every Friday?
Join the Etch Digital Marketing team!
108. With eight years’ agency experience in paid search (PPC), paid
social and display advertising, some of the brands I have had the
pleasure of working with include TUI, FatFace, Maxi Nutrition and
Tesco. I also enjoy sharing my knowledge by writing for industry
blogs such as State of Digital and Wordstream, as well as
presenting at conferences such as SMX, Friends of Search, and
PPC Hero's Hero Conf.
About Me
Think back to the last time you walked into a shop and were bombarded by a pushy sales person…
It’s sooooo annoying isn’t it?!
It makes you wish they’d leave you alone, and it makes you ignore anything they might try and say to you subsequently because your first encounter was so off putting!
It’s sooooo annoying isn’t it?!
It makes you wish they’d leave you alone, and it makes you ignore anything they might try and say to you subsequently because your first encounter was so off putting!
Well advertising is no different!
If you bombard people with pushy ‘buy now’ ads before you’ve even introduced your brand or concept, your audience are more likely to just ignore your ad and any subsequent encounters with it.
Here’s an ad I was served from Fashercise on a Facebook.
My first thoughts were ‘who are Fashercise?’
Sounds like a cheap version of Fabletics to me.
In less than a second I had made the decision to ignore and not click this ad.
Why did I decide not to click?
They want me to click and shop now – no thanks – I don’t know anything about them and the images of products don’t stand-out enough to me to bother clicking through.
And so I didn’t click.
I ignored the ad, and all the other ads they showed me.
If they’d done some leg work and sequenced their ad campaign to gently introduce me to amazon fashion first, they would have been much more likely to earn my click (and maybe my money).
Here are a couple of examples I created
The first one sees a video which introduces amazon fashion
The next is a carousel which showcases some of their products in more detail.
All the ads ask me to do is learn more, none of that hard sell ‘buy now’ malarkey.
In today’s market place you need to nurture your audience and move them gradually from brand awareness to eventually purchase.
This journey should never feel forced
So, how can you achieve this online?
You’ve probably guessed by now…through sequential advertising!
Sequential advertising is where you run a series of ads and a user sees the first ad, then the second, then third and so on.
Each ad message in the sequence build on the previous one.
It’s a pretty simple concept, I’m sure you’ll agree!
But it’s something which isn’t used nearly as often as it should be!
Although sequential advertising can be applied to all online ad platforms, I’ll be focusing on Facebook only in this presentation as it’s got great built-in functionalities that make achieving true sequential advertising more accessible.
It’s also one of the few advertising platforms that doesn’t rely on cookies because it has users logged in, which means you can run sequences seamlessly across devices and know if one person has seen stage one of your sequence on mobile, they won’t be shown it again on desktop because FB knows they’ve seen it regardless of device due to being logged in
Using sequential ads help your business to gradually move the audience through the stages to purchase
Instead of blasting loads of money on display ads for awareness and saying ‘ah yes they’ll search for us later or they’ll find us again later’ you can move them through the stages gradually
Facebook and Adaptly’s research showed that if the audience sees your entire ad sequence, your ability to lead them to purchase is significantly higher.
The most important reason of all – it will increase your conversions and make you more money!!
For example
A study from Adaptly on Fashion and lifestyle brand Refinery29 saw conversions increase by 56% when they took a sequential advertising approach
Using sequential ads allows you to tell your brand’s story by using each of the advertising touch points to build on the previous point, gradually telling a story!
By telling a story to your users and engaging with them, you build a relationship before asking them to buy your stuff.
This relationship makes them more open to listening to what you have to say.
Adaptly’s study found that campaigns which tell a story before asking people to buy things are significantly more succesfull at generating conversions than those which do not.
We’ve all been there when you see the same ad over and over and eventually you ignore it (banner blindness).
Using a sequential approach reduces this factor because you are consciously communicating slightly different messages each time your ad is seen.
If you run Facebook ads a lot, you probably know that CTR drops off pretty quickly after the first week or so of the ads running, but with a sequential approach we were able to maintain pretty good CTRs throughout campaigns – the benefit of this is obviously a better relevancy score, and lower CPCs and better impression share etc.
Using sequential ads ultimately generates a higher quality more qualified source of traffic to your site;
If a user has been primed with a video about a brand and then later clicks through to the site from a website click ad, they are more likely to be closer to making a purchase because they’ve already been educated from all the advertising touch-points they’ve already experienced with the brand.
It might seem counter-intuitive to spend-out money on reaching audiences who aren’t actually ready to convert (I particularly struggled with this coming from a search ads PPC background where the focus is so strongly on getting people right at the moment when they are ready to buy)
But in my experience, putting the leg work in and generating what are ultimately more qualified clicks to your site can actually reduce your cost per conversion
Refer to 20% reduction (clothing brand I don’t work with anymore so sadly I can’t go into too much detail on the case study)
The funnel based approach traditionally has three stages and is great for producing conversions.
Much more ‘softly softly cachy monkey’ approach
This approach is best for conversions and direct response ads as it takes a softer approach and has more steps so you prime for longer before asking them for their mullah.
Adaptly’s study showed that people who are exposed to all three ads in the sequence convert at a higher rate than those who see just one or two ads.
This stage is about educating the audience about the brands values and substance, so that you earn your opportunity to then present them with a call to purchase later on.
Video, slideshow or canvas ads work well at this stage because they allow you to convey a lot of information in terms of your values and brand, and they are a bit more appealing and immersive than traditional website click static ads
Stage 2: teaser of what the brand has to offer / how it fits into the consumers life
Now that you know the audience is familiar with who your brand is / what you stand for, you can now start talking briefly about what you have to offer. It’s about building suspense…eg entice them with a peak into your latest product launch.
Great for carousel or slideshow as you can showcase several benefits / values in one ad format.
Still no BUY NOW message!!!
Something like learn more
Stage 3: The hook
Tie all your previous messages together in a summary
This is where you have earned the right to request an action from your audience and this stage is more sales focused
Carousel ads work well at this stage because you can land people through to the exact product you have mentioned in the ad which increases likelihood of conversion.
Singe image ads are also great because there are no distractions – the core interaction is click through to your site (not a video view or anything else)
Here’s an example from the brand Ellas Kictchen
Ella’s Kitchen (https://www.ellaskitchen.co.uk/) are an organic baby food company with a lovely authentic story
The brand was founded by Paul, Ella’s Dad and is based on his own experience of weaning his children
Their mission is to help parents ensure their toddlers build healthy eating habits from a young age
Stage 1: meet the brand
For their stage 1 they could run video ads educating parents on why organic healthy baby food is a good option and why it’s important to develop healthy eating habits at a young age
Ella’s kitchen could then run canvas ads which build on their message of healthy eating and also introduce their different product ranges. This might be a mix of product carousels for each age range, as well as videos of happy children and mums on the go, showcasing the convenience of their products too.
At this stage Ellas’ kitchen could use single image ads or carousel ads to showcase the most popular products and include a string CTA to shop now.
This approach has only two stages and is a bit less complex.
It’s ideal if you have a shorter campaign period and are just after awareness rather than asking for sales.
Explain what message association is – branding recognition / uplift
The priming and reminding approach is best for generating awareness.
Facebook did a study with Quaker Oats which showed an uplift of 3.3% in message association when using this aproach
Just like stage 1 of the funnel based approach, stage 1 of the priming and reminding approach serves a similar purpose of introducing the brand
Set the stage with a message that promotes the brands value proposition
Showcase how the brand might be useful in the audience’s life.
Once again the best ad formats for this are video, slideshow and canvas
This stage the message should be a reminder of the key message from the priming ad, coupled with a strong and clear call-to-action of how the user should continue their journey.
A display ad format like single image or carousel as these don’t distract from your CTA and work to enhance it.
Let’s take a look at an example from Quaker oats.
They’re currently running an Oat-ober campaign, which is designed to encourage their audience to try a different oat recipe every day in October, from porridge to biscuits and more!
In this example, stage one could set the stage with a video ad which promotes the nutritional benefits of oats and introduces the Oatober campaign which encourages people to try a different oat dish each day in October.
Just because these are the two methods tried and tested by Facebook, doesn’t mean these are the only ways to use sequential ads and it doesn’t mean they’ll work for all brands.
Test out your own sequences, be they 4 or 5 part sequence, using video or just static, or any other ad formats!
It’s easy to get carried away with ad messaging and planning beautiful sequencing, but you need to remember that targeting as just as important with sequential ads as it is with any other ad campaign
Take your time and strategically decide on your targeting
You wouldn’t normally set the same ad creative and run it in every ad set you’re running for every audience you’re targeting, and you shouldn’t do that with sequential ads either!Create a bespoke sequence for each audience you’re targeting
For example if one audience was 25 year-old women, you wouldn’t appeal to them in same way you would to a 40 year-old woman – create an ad creative sequence that appeals to each and put them each in their own ad sets
Your images are fundamental to plant the seed of purchase
You need to sequence them too, not just the ad text
Test different ad format combinations!This is really important because each ad format is designed to deliver a slightly different action, from getting people to watch a video to visit your site for example.
Here are some combos that facebook have tested and the resuls they discovered…..
Pick your moment to run ad sequencing
Consider what other ads you’re running on other platforms and email etc as this can muddy your efforts if a user is receiving conflicting or very different messages
Now we’ve looked at the two kinds of sequenced strategies, we’ll take a look into the logistics and set-up for using them.
This includes practical options for running it as well as examples and options for different types of ad formats etc.
There are two ways to set up sequenced ads on Facebook, true sequencing and manual phased delivery.
The beauty of both methods is that you can do it right within the Facebook ads interface and you don’t need any special software or anything fancy!
I’ll now go through each of these ways of building the campaigns and the pros and cons of each.
True ad sequencing is where each person is shown an ad, and only then shown the next ad, and the next ad etc.
Bought via reach and frequency campaign (for those of you who don’t know, this is campaign format where you place an order up front with Facebook and agree to pay a price for a particular reach or frequency of your target audience – bought through ads manager)
You can’t make any changes as you go along
Can be expensive as the campaign must run for a while to allow enough impressions
For example if you have a sequence which needs at least 3 impressions per person, you need to run the campaign for long enough that these people can be reached three times, which makes the campaign more costly
Campaigns optimise for reach and frequency only, not for conversions or clicks and you can’t edit them once live(high CPC)
Then in the next screen choose the date range you want the campaign to run for, the frequency you want to achieve and the reach you want to achieve – the price of the campaign will change in the top section of the page so you can adjust your desired frequency and reach accordingly and campaign duration to adjust the costs. Be aware that just because you’ve chosen a frequency of 3, the actual average frequency FB tell you they can achieve is different – usually if you ask to achieve a frequency of 4, it will say it can deliver 2, and if you choose 6, it’ll estimate 3.
Next go to the ads tab and create your ads as normal
Once you click this you’ll see three (or more) slots depending on how many ads you have created in the campaign, and you can drag and drop your ads into the sequence you want them to be shown to your audience in:
Once you’ve added all your ads to the sequence you can drag and drop to re-order them
Make sure you’ve named them clearly so you know what order you want them to be seen in!)
Manually schedule ad sets to run one after the other
It’s not as exact as true sequencing because there’s no guarantee each person will see each ad in the sequence
Campaigns optimise for reach and frequency only, not for conversions or clicks and you can’t edit them once live(high CPC)
You have more control over cpc as can edit as go and set manually
Don’t try to ‘reach’ everyone in your target audience if you’re not doing a reach and frequency buy! This will probably never happen as FB optimise for your objective (link clicks, daily unique reach etc) so they’ll show your ads based on achieving this rather than on reaching everyone, which naturally means those most likely to click or convert will be shown the ads more and those less likely to may never see your ad.
Keep an eye on the frequency of each ad set (if your frequency for phase one gets above 2.5 then it’s time to turn it off and go to stage 2, then stage 3 etc
Consider how much budget you allocate to each phase
Engagement audiences are a huge deal for sequential ads being run manually!!!
What are engagement audiences?
https://www.facebook.com/business/help/1707329062853572
CREATE SLIDE FOR EACH TYPE AND ELABORATE ON OPTIONS
Video: 3 seconds viewed, 10 seconds viewed, 25% viewed, 50% viewed, 75% viewed, and 95% viewed
Lead ads: opened form, opened form but didn't submit (otherwise known as a "drop-off"), opened and submitted form
Canvas ads: opened, opened and clicked on link
Lead ads: opened form, opened form but didn't submit (otherwise known as a "drop-off"), opened and submitted form
Lead ads: opened form, opened form but didn't submit (otherwise known as a "drop-off"), opened and submitted form
Canvas ads: opened, opened and clicked on link
Using these kind of audiences mean you can ensure the person seeing your second ad has seen your first and so on.
Jon Loomer spotted link share audiences..
Could we see carousel engagement audiences?
Link click audiences?
Offer claim audiences?
Many more!
So now you know all about sequential ads and how to run them – let’s take a look at a few more examples that might inspire you on how to use it within your own ads!
Flamingo candles is a new up uber trendy candle brand with cray cray new scents like gin & tonic or Palma violets or pina collada
As it’s a new brand, it needs to work harder and have a longer sequence / different message than a well known brand would use, to earn the right to ask users to buy their products.
A canvas ad with encourages users to take a peek at their latest autumn winter collection. The canvas should use a mix of video, carousels with images as well as blogger / PR quotes and images (testimonials) and arty shots like the ones they use on IG. Create canvas remarketing list of people who engaged with the canvas ad. Create remarketing list from canvas Canvas remarketing (http://www.jonloomer.com/2016/09/08/facebook-canvas-custom-audiences/) (NEW)
Bombay saffire is a much more established brand – especially if gin is your tipple of choice!
Sequential ads would be perfect for them for driving awareness and they can use much fewer ads in their sequence because they are already well known so need less time to establish a connection with the user before asking for an action.
CHECK WRITING TENSE FOR CONTINUITY
Now let’s look at a slightly less glamourous example – Snagit is an image capture and editing softwear.
They offer free trials and then you need to buy the full version after 30 days.