1. Tammy Phillips
Roanoke, VA 24018
Phone: 919-803-9721
E-mail: tamphil2016@gmail.com
LinkedIn: https://w ww.linkedin.com/in/tammy-phillips0205
Objectives
To obtain a position that will enable me to use my strong organizational and communication
skills, educational background, and the ability to work well with people
Education
Fairmont State University, Fairmont, WV
Industrial Psychology/Business (1993)
Experience
Multi-Vendor Class Manager (04/2016 –10/2016)
Fast Lane (Morrisville, NC - worked remotely in Roanoke, VA)
Built relationships with instructors and worked with them to schedule training events for
public and enterprise deliveries
Planned lab time, facilities, and travel for public and enterprise schedules
Coordinated logistics for enterprise deliveries
Assisted Accounting with invoicing importing data and approving expenditures
Tracked and monitored costs for facilities, instructors, travel, food, labs, courseware, and
transportation
Weekly ordering of courseware for training events
Partner Manager (06/2013 – 11/2015)
Global Knowledge (Cary, NC - worked remotely in Roanoke, VA)
Managed relationships of 18 partner, including day to day operations as well as long term
relationship building, generating an average of $9 million in annual revenue
Assisted in onboarding of new partners, ensuring successful implementation of
processes/procedures from the start of a new partnership, including contract creation an
updates
Provided continuous process improvement
Supported Enterprise Sales with large, onsite, private training deliveries

2.  Resume: Tammy Phillips
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Resolved customer satisfaction issues by acting as liaison between sales and the partner to
come to a resolution to preserve the client relationships
Provided training to new sales reps regarding the processes and procedures
Resource Coordinator, Partners (07/2008 – 06/2013)
Global Knowledge (Cary, NC)
Acted as liaison between sales and partners to coordinate training dates for enterprise
customers, averaging 30 training sessions per week
Managed public training schedule for partner groups, ensuring the accuracy as new dates
were added and removed
Effectively communicated schedule changes to sales
Manager, Enterprise Sales Deliveries (02/2005 – 07/2008)
Global Knowledge (Cary, NC)
Supervised two employees
Responsible for interviewing and hiring staff
Primary point of contact for multiple internal groups within the company
Compiled data for executive group
Onsite Coordinator/Resource Coordinator (11/1999 – 02/2005)
Global Knowledge (Cary, NC)
Scheduled enterprise training
Main point of contact with the customer, maintaining contact before, during and after the
training to ensure customer satisfaction
Managed ongoing schedules for equipment and instructors within multiple product lines
Maintained relationships with instructors
Coordinated logistics for enterprise training to ensure customer training went smoothly and
customer was satisfied
Skills
 Problem solving, collaboration, written and oral communication, strong work ethic,
professionalism, positive attitude, teamwork