1. Syed Aftab Hussain
_________________
#7/1, 1st
Cross, Moore Road, Fraser Town,
Bangalore – 560005
Contact: +91 9886693960 (M), +91 8025462495 (R)
Email: syedaftabhussainm@gmail.com
Professional Overview:
Operations and business leader with a progressive career of 13+ years, with expertise in Operations management, Team Management,
Client Management, IT Project Management, Customer Relations, Sales & Marketing and Business development
Key Skills:
Operations Management
Policy Compliance
Client Relationship Management
Business Development
Team Management
Training & Development
Change Management
Strategic Planning
Performance Evaluation
Customer Service
Sales & Marketing
CRM
Franchisee Relation
Infrastructure
Procurement
Employment History:
Due North Yoga Pvt Ltd. (a1000yoga), Bangalore Sept 2013 – Feb 2016
a1000yoga is an honest effort to bring together all existing knowledge on yoga for the sake of appreciation, transformation &
propagation
Head, Operations:
I was responsible for Operations management of a1000yoga 6 studios located in Bangalore with nearly 20 employees; catering to over
800 Active members that generate the annual revenue of INR 1.6 Crores. From May 2015 I was responsible for Retail, Infrastructure
and Franchisee Sales & Relation.
ƒ Setting up Franchisee studios, maintaining Franchisee relation, help & support.
ƒ One point of contact for the procurement of Yoga products, merchandising & sales.
ƒ Entirely responsible for the Infrastructure of the company.
ƒ Standardized procedures and policies across all locations by restructuring operations processes.
ƒ Redesigned the ‘Terms & Conditions’ of the studio Membership Yoga Registration Form, which led to a major
decline (90%) in Customer Complaints.
ƒ Instrumental in promoting the usage of Fitness Force CRM Software System to 100% of the studios Pan Bangalore.
Act as the single point of contact for any issues including training, upgrades, and bug resolution for the Software.
ƒ Managed direct customer relations and acted on complaints and suggestions which where escalated to the
corporate office.
ƒ Carried out regular performance analysis to identify key improvement areas for the studios, and devised strategic
plans to address them.
ƒ Initiated and implemented a relationship with a service provider and several banks to implement EMI Facility
currently at one of our studios that has resulted in increased revenue of up to 10%.
Adecco India Private Limited, Bangalore Aug 2012 – April 2013
(Client of Neo Ventus Holding & Investments Pvt Ltd)
Adecco India, headquartered in Bangalore is a leading end-to-end HR solutions company with a focus on executive search, Recruitment,
Learning & Temporary staffing services to client organizations.
Head, Operations:
I was responsible for Operations management of New Ventus one of the client of Adecco India for its fitness division Snap Fitness –
Whitefield with over 15 employees catering to over 1000 Active members that generated the Annual revenue of INR 1.5 Crores.
ƒ Instrumental in promoting the usage of Fitness Force CRM Software System to 100% in the club. Act as
the Single Point of Contact for any issues including training, upgrades, and bug resolution for the
Software.
ƒ Standardized procedures and policies within the club by restructuring operations process by retraining the
entire team.
ƒ Developed a new Incentive Plan that resulted in revenue increase of up to 20%.
ƒ Identified and implemented New Active Management Plan for club performing below market potential
which has led to a growth in revenue of up to 15%.

2. Syed Aftab Hussain (cont…)
ƒ Took initiatives to help reduce quarterly attrition rate to less than 10%.
ƒ Carried out regular performance audits to identify key improvement areas for the club, and devised
strategic plans to address them.
ƒ Managed direct customer relations and acted on complaints and suggestions which where escalated to the corporate office.
Force Fitness (India) Private Limited, Bangalore Jan 2011 – July 2012
Force Fitness is the Master Franchisee of Snap Fitness USA.
Manager, Operations:
I was responsible for Operations management for the Nationwide Franchisee network of 22 locations with over 285 employees; catering
to over 14000 Active members that generate the annual revenue of INR 24 Crores.
ƒ Instrumental in promoting the usage of Fitness Force CRM Software System to 91% of the clubs Pan India. Act as the Single Point
of Contact for any issues including training, upgrades, and bug resolution for the Software.
ƒ Standardized procedures and policies across all locations by restructuring operations processes.
ƒ Redesigned the “Terms & Conditions” of the Gym membership enrollment form, which led to considerable decline in customer
complaints.
ƒ Developed a new incentive plan that resulted in revenue increase of up to 30%.
ƒ Initiated & implemented a nationwide relationship with a service provider and several banks to implement EMI facility that has
resulted in increased revenue of up to 15%.
ƒ Identified and implemented new Active Management Plan for fitness clubs performing below market potential which led to a growth
in revenue of up to 25%.
ƒ Provided guidance to the startup - new fitness clubs across the country by developing individual operational plans and helped
implement the same.
ƒ Took initiative to help reduce quarterly attrition rate to less than 15%.
ƒ Carried out regular performance audits to identify key improvement areas for all the fitness clubs, and devised strategic plans to
address them.
ƒ Managed direct customer relations and acted on complaints and suggestions which where escalated to the national headquartered.
Previous Positions Held:
Team Leader – Riddhi IT Solutions Pvt Ltd Dec 2008 – June 2009
Team Leader – Aditya Birla Minacs Feb 2004 – May 2008
Business Development Executive - Sign World – Sign & Display Systems Feb 2002 – Jan 2001
Showroom Manager - Arvind Brands Ltd Feb 2001 – Oct 2001
Front Office Assistant / Sales Executive Comfort Inn Infantry Court July 1999 – Jan 2001
Academia:
1996 Diploma in Computer Studies from Bureau of Information Technology Studies (Bites), Bangalore.
1999 Bachelor’s Degree in Environmental Science from St. Joseph’s Arts & Science College, Bangalore.
2013 MBA in Operations Management & Human Resource Management from Indian Institute of Management
and Engineering (IIME), Hyderabad.
IT Skills:
ƒ MS Office
ƒ Internet Applications
ƒ Fitness Force Software
ƒ MS Windows
ƒ Computer Hardware (Basics)
ƒ CRM
ƒ Computer Software (Basics)
Awards and Honors:
ƒ Certified as Best Credit Protection – Specialist for the month of June 2004.
ƒ Have been awarded the best Team Leader Award for the month of June & July 2007.
ƒ Have been awarded the best Team Leader Award for the month of March 2009.
ƒ Have been certified for successfully completing the Induction & Training program for Quality Executive and have been the best
Quality Rep.
ƒ Have been certified for successfully completing the End-User application training of ULTRA Enterprise 9.3 (VERINT).
ƒ Have been a certified active member of Emergency Rescue Team (ERT) for 3 years.
ƒ Have been awarded with Transworks Long Service Award in recognition of completing 3 years of Outstanding Service in the
company.
Personal Dossier:
Date of Birth: 2nd
November 1976.
Linguistic Skills: English, Hindi, Kannada, Urdu and Tamil.
Passport Details: Passport No - K3821620 (Date of Issue – 17/08/2012 & Date of Expiry – 16/08/2022).
Location Preference: India & Abroad.