1. RESUME
SUNIL MUNESHWAR NIRMAL
#3, Rabiya Bi Society, Old Nagardas Road,
Mogra Pada, Andheri (East),
Mumbai – 400069
Contact No: – Res – 022-28360271
Mob: 09773321150 / 8879979665
E-Mail : sunil.nirmal28@rediffmail.com
CAREER OBJECTIVE:- To be associated with an organization that provides a progressive
work atmosphere, and opportunities for learning and development in a professional environment.
Most importantly utilize my skill and ability in contributing to the growth and success of the
organization.
CAREER PROFILE:-
Having more than 7 years of work experience in the Service Industry with expertise in areas -
Back Office Operation in Insurance, Banking & HR.
WORK EXPERIENCE:-
Organization : KOTAK MAHINDRA BANK LTD
Designation : Assistant Manager
Portfolio : CBRL & NRA Branch Coordination & MIS
Duration : Sep 2013 – Till Date
Responsibility (CBRL):
 MIS creation publication & tracking of vital accounts such as Cheque Dummy, Branch
Dummy on Daily, Weekly & Monthly for PAN India Branches.
 Daily tracking branches exceeding CRL which impacts their P & L.
 Dispatching & tracking RBI Currency Chest A/c linkage letters to branches thereby
enabling cash offloads.
 Preparing and Publishing Branch Wise, Area Manager Wise, AAM wise productivity
MIS.
 Preparing and Publishing sales & marketing reports for Branches including Contests.
 Publishing Branch wise Daily CASA figure to respective Area Manager & Branch Head
thereby ensuring Target achievement tracking.
 Annual target formalization and time to time review for Pan India branches.
 Publishing dashboards as per specifications from superiors.

2.  Coordination with CPC team for any support branch requires such as authorized signature
updation, IT, Password reset thereby ensuring a level team playership.
 Been a part of Adhoc MIS preparation as and when required such as “PMJDY” etc. as
required by Stakeholders.
Responsibility (NRA - MIS & Business Analytics):
 Preparing periodic financial performance metrics and sharing the data with management
and respective stakeholders.
 Lead analysis for online sourcing channel and prepare report to understand the lead
qualities.
 Analysis of YOY/MOM movement of department Book in terms of number of customers
and business.
 Developing and implementing the effective campaign reports for the NR Acquisition
Team.
 Monthly monitoring performance of top and bottom NRA RM’s and communicating the
same to the team leader & department Head.
 Monitoring the document flow and status of account opening on MOM with NRA team
leader and RM’s.
 Preparing dashboard for department MOM and till date performance.
 Monitoring Click2Remit channel performance with value flow, registrations and
activations.
 C2R and NR RM productivity report.( Daily and Monthly)
 One point of contact for all the data related to NR Acquisition team.
 Calculation of NR and Branch channel SOP for various roles.
 Maintaining the various data required for SOP calculation
 Handling Queries received on SOP calculation.
 Payout and revised calculation approvals and maintaining records of it.
Organization : NEW CONSOLIDATED CONSTRUCTION COMPANY LTD
Designation : Executive
Portfolio : HR Department
Duration : Nov 2012 – Sep 2013
Responsibility:
Thorough understanding of Human Resources policies and principles.
Handling the entire life cycle for recruitment and induction of the organization preparing
(Appointment, Confirmation, Promotion, Relieving) letters for opening of the bank account and
coordinating with the bank for the same maintaining employees Personal files, Screening Cv’s
 Maintaining MIS of all recruitment related details and credentials of each candidate
sourced and interviewed.

3.  Handling the Process of payroll through SAP.
 Co-ordinating PAN India branches for Documentation of New Joinees.
 Maintaining employees Data and uploading the same in SAP.
 Processing of Medical Bills reimbursement over PAN India Branches.
 Processing of Full & Final Settlement for resigned employees.
Organization : KOTAK MAHINDRA OLD MUTUAL LIFE INSURANCE LTD
Designation : Executive
Portfolio : Claims & Risk Control
Duration : Jan 2011 – Oct 2012
Responsibility: Handling Group Claims, Investigation &Billing of Individual Policy
 Analyze claims to determine extent of company's liability, make approval or denial
decisions and negotiate settlements with claimants in accordance with policy
provisions. Collaborate with insurance agents and interview claimants to correct errors,
rectify omissions and investigate questionable issues.
Completed more than 2,500 claims throughout tenure. Provided optimum service to
policyholders, negotiated fair settlements and identified fraudulent claims.
 PAN India Claims Investigation
 Co-ordination with investigation agencies and reviewed periodically.
 Selected by supervisor to assist with file closures; resolve complex claims-processing
issues and monitor claim status updates. Authorized to approve the cases up to: Rs.
1.50lac, for social sector, and employer employee cases.
 Maintained a superior quality rating of 94% in file handling and claims resolution.
 Co-ordination with Client, Branch & Investigators for the investigation report.
 Solving customer complaint on mails and phone calls for which we are having generic
email-id.
 Follow-up with clients and branches for the proper documentation for claim.
 Follow-up with investigators for the investigation bills status and also processing
investigation bills ensuring that investigation TAT is maintained.
 Preparing monthly and yearly provision data for investigation.
 Closing HEAT calls where the branches are raising the complaints and query regarding
policies.
 Preparation of Requirement and Payment Letter as per the Assessor request.
 Co-ordination with F&A for the claims cheque and investigation bill payment.
Organization : TATA-AIG GENERAL INSURANCE COMPANY LTD
Designation : Associate
Portfolio : Accident & Health Insurance – Individual Personal Accident (IPA) /
Group Personal Accident (GPA) / Leisure Travel Accident (LTA)
Duration : Sep 2008 – Jan 2011

4. Responsibility: Business Travel Accident (BTA)
 Issuance of New Business, Renewal & Endorsement.
 Ensuring accurate and timely reporting to all stakeholders.
 Generating product wise MIS Monthly and Weekly.
 Issuance of manual certificate.
 Updation of Database.
 Binding policies in system.
 Fast resolution of queries and mail reverts of stakeholders and clients.
Responsibilities: Individual Personal Accident (IPA)
 Ensuring transaction processing as per the laid down the service standard.
 Ensuring accurate and timely reporting to all stakeholders.
 Ensuring timely and defect free transaction processing of policies by team.
 Liaison with various departments within GISL & TATA AIG to gain support and resolve
issues.
 Generating product wise MIS Monthly and Weekly.
 Daily productivity & Quality tracking of Team.
 Fast resolution of queries and mail reverts of stakeholders and clients.
 Actively involved in automating the processes for greater efficiency and overall increase
in productivity.
 Analyze training needs for operational teams & provide support through training.
 Identifying facilitate and implement process improvement ideas to improve efficiency.
 Lead and motivate the team to facilitate achievement of SLA.
 Analysis (situational and data), Planning and implementation, time management, multi-
tasking.
 Innovation & Problem Solving.
 Co-ordination for system process and UAT.
Responsibility: Group Personal Accident (GPA)
 Ensuring transaction processing as per the laid down the service standard.
 Document verification to ensure completion of proposals required for policy issuance.
 Verification of Sum Insured, Premiums against Quote and the final approval from Profit
Center.
 Premium calculation for issuing GPA Policies within the stipulated TAT.
 Checking the claim history for all renewal cases.
 Ensuring timely and defect free transaction processing.
 Interacting with ISOS, Claims, Branch Operations, Profit Center, and Call Center.
 Generating product wise MIS.
 Fast resolution of queries and mail reverts of stakeholders and clients..
 Actively involved in automating the processes for greater efficiency and overall increase
in productivity.

5. Responsibility: Leisure Travel Accident (LTA)
 Document verification to ensure completion of proposals required for policy issuance.
 Verification of Sum Insured, Premiums against Quote and the final approval from Profit
Center.
 Premium calculation for issuing Travel Policies within the stipulated TAT.
 Checking the claim history for all renewal cases.
 Ensuring timely and defect free transaction processing
Personal Lines:
Responsibility: Home Insurance
 Issuance of New Business & Renewal policies
 Generating product wise MIS Monthly and Weekly.
 Maintain Daily Inward of all cases.
 Daily productivity & Quality tracking of Team.
 Fast resolution of queries and mail reverts of stakeholders and clients.
Organization : ICICI LOMBARD GENERAL INSURANCE COMPANY LTD
Designation : Executive
Portfolio : Health Insurance – Family Protect Premier (FPP) / Family Premier (FP) /
All Safe Insurance (Against Loan)
Duration : Aug 2007 – Sep 2008
Responsibilities:
 Maintain Daily Inward of all cases.
 Verification of Sum Insured, Premium against the Quote.
 Co-ordinate with CPU for Consolidate MIS.
 Use Online Manager for Authorization.
 Resolve verification query.
 Give product training to new joinees.
 Co-ordinate with Sales Team.
 Handling Customer queries.
 Clear Hold & Incomplete cases within TAT.
 Uploading VRS & Log File at SFTP.

6. Organization : E-SERVE CGSL GROUP LTD
Designation : Helpdesk Coordinator
Portfolio : Technical Ops
Duration : Dec 2006 – July 2007
Responsibilities:
 Handling incoming & outgoing calls.
 Preparation of Daily Memos.
 Preparation of Monthly Reports.
 Drafting the Mails to the users.
 Solving the queries of the user.
Training program attended:
 Two days each training on Email Ethics & time management conducted by TATA-AIG.
 One Day training on Dimension conducted by KMBL.
EDUCATIONAL QUALIFICATION:
EXAMINATION NAME OF UNIVERSITY CLASS
S.S.C MUMBAI UNIVERSITY 2ND Class
H.S.C MUMBAI UNIVERSITY 2ND Class
B.Com MUMBAI UNIVERSITY Pass Class
COMPUTER QUALIFICATION:
 Diploma in MS – Office.
 Internet.
 Sound Knowledge of Computer Hardware.
 Good in Excel (V-lookup, H-lookup, Pivot Table & Formulas), Word & PowerPoint.

7. PERSONAL INFORMATION:
E-mail Address : sunil.nirmal28@rediffmail.com
Date of Birth : 23rd August 1983.
Martial Status : Single.
Sex : Male.
Nationality : Indian.
Language Known : English, Hindi & Marathi.
Hobbies : Music, Travelling & Video Games.
Date:
Place: Mumbai
DECLARATION
This is to certify you that all the above given information is all true to the best of my knowledge
and belief.
Thanking You,
Yours Faithfully
(SUNIL .M. NIRMAL)