Sulatha Resume-QA

1. sulata.shetty@gmail.com +971-551871167
Profile Summary
Quality Assurance Analyst with over 8 years of experience in IT Quality
Assurance, QHSE, Projects Reviews, Projects Audit, ISO Consulting, CMMI
Consulting, IT Service Management System audit, Management Systems
(Quality Management System, Environmental Management System,
Occupational Health & Safety) Implementation and Audit. Expertise in CMMI
Implementation, ISO Standards Implementation, ISO Maintenance, ISO
Documentation, ISO Audit, ISO Certification and IT Service Management
System audit. Comprehensive knowledge of ISO 9001:2015, ISO 14001,
OHSAS 18001, ISO/IEC 20000-1:2011, ISO 27001, ITIL V3, Agile and CMMI.
Skilled in conducting Process Compliance Audits for the adherence of CMMI-
Dev, ISO 9001:2015, ISO 14001, OHSAS 18001, ISO/IEC 20000-1:2011, ISO
27001, ITIL V3 processes. Worked with cross-functional teams to mitigate
risks, balance stakeholder interests, achieve milestones and bring in
operational excellence.
Certifications
 IRCA approved ISO 9001:2015 Lead Auditor from TUV NORD
 IRCA approved ISO 9001:2008 Lead Auditor from BSI
 IRCA approved ISO 14001:2015 Lead Auditor from TUV NORD
 Certified ITIL V3 Foundation from EXIN
 Certified CMMI Associate from CMMI Institute
Knowledge Purview
 PPM (Project& Portfolio Management Center–Project Management Tool)
 HP ALM ,QTP, Load Runner
 VSS / SVN / TFS/ Share point (Configuration Management Tools)
 Marval / Remedy Force (ITIL Tools)
Key Skills
IT Quality Assurance
ISO Consulting
QHSE
Management Systems
Implementation & Auditing
CMMI Consulting
Projects Audit & Review
IT Service Management
System Auditing
Process Development &
Improvement
Data Analysis
Supplier Quality Process
Change Management
Risk Management
Training & Development
Education
 M.Sc. Chemistry from Mangalore
University, India in 2008
 B.Sc. from Mangalore University, India
in 2006
Career Timeline
Sulatha Shetty
Quality Assurance Analyst/ ISO & CMMI Consultant / QHSE
Expertise in implementation and maintenance of ISO standards and
Quality Models with hands on experience in Quality Assurance in India
and UAE countries
Jun’12 – Jan’14
Ciber Technology
as IT Quality
Consultant
Apr’15-Dec’16
DICETEK LLC as
Quality Assurance
Analyst
Life Style L.L.C.
as Management
Representative
Mar’14 – Apr’15
Jul’08 – Apr’10
Syngene Intl. as
Research
Scientist
Hewlett-Packard
as Process
Associate
Apr’10 – Jun’12

2. Work Experience
Apr’15 – Dec’16
Mar’14 – Apr’15
DICETEK LLC (Deployed at DP World), Dubai as Quality Assurance Analyst
 Acting as the point of contact for various certification bodies and managing the
certification and re-certification process
 Directing the staff of the quality department to ensure activities are in line with
quality standards, policies and procedures
 Implementing quality standards ensuring that they are in line with internationally
recognized quality standards and in adherence to requirements as laid down by
various certification bodies
 Performing Business Process Mapping; understanding & implementing various
standards & models like ISO 9001:2015, ISO 14001:2015, OHSAS 18001, ISO /IEC
20000-1:2011 and CMMI
 Identifying gaps in processes through review of ongoing activities and customer
feedback to ensure that there is continuous quality improvement
 Setting up quality objectives with measurable Key Performance Indicators and
continuously monitors targets vs. achievement
 Conducting internal & external audits; coordinating with Audit Teams during audits to
provide them required data
 Supervising SEPG activities & process definition; auditing & reviewing project
management activities including Issue Management, Metrics Trend Analysis, Quality
Index, Process Compliance, and so on
 Assisting the project team to resolve non-compliance issues coming up in monthly
quality reviews & internal quality audits
 Provide regular report to management on quality performance, progress and status
 Supporting the project management in planning and execution phase of the project
 Setting up standardized project management methodologies, best practices,
performance management reporting which gives the management an insight into the
‘health of the projects’
 Training employees on Quality Management System and CMMI processes
Life Style L.L.C., UAE as Management Representative / ISO Consultant
Jun’12 – Jan’14
Apr’10 – Jun’12
Previous Experience
Jul’08 – Apr’10
Personal Details
 Acting as Management Representative
 Process Compliance Audits for the adherence of various ISO standards (ISO
9001:2015, ISO 14001:2015, OHSAS 18001)
 Carried out ISO Audits for 32 outlets in UAE and Bahrain
 Internal Auditing for all the company departments to make sure all procedures
requirement fulfilled
 Preparing monthly quality reports, corrective actions, precautionary measures and
improvement recommendations if any
Ciber Technology, Bangalore as IT Quality Consultant
 Responsible for the implementation and maintenance of the QMS and compliance
with SEI CMMI-Dev, ISO 9001:2015, ISO 14001:2015, ISO /IEC 20000-1:2011
processes
 Auditing and monitoring the project quality management system
 Reporting and follow up all internal and external audit non-conformities
 Responsible for reporting on the performance of the QMS and in particular the results
of the audit
 Involved in SEPG, QAG, SQA, Metric Council Activities, and MRM Meetings
Hewlett-Packard, Bangalore as Process Associate
 Assist in developing and maintaining quality policies, procedures and implementation
processes
 Reporting of non-conformance cases to the quality assurance departments head
 Evaluating audit findings and implement appropriate corrective actions
Syngene Intl. Ltd. (A subsidiary of BIOCON-Biotech Industry), Bangalore as
Research Scientist
Date of Birth: 12th February 1985
Languages Known: English, Hindi, Kannada
Nationality: Indian
Visa Status: Husband Sponsored Visa - UAE
Driving License: UAE