1. Curriculum Vitae
1/5
ELVES FELTON JOSEPH D'SILVA
Email : elvesdsilva24@gmail.com
Contact Nos : Mobile 050 8504341 , c/o 0552461971
ae.linkedin.com/in/elvesdsilva24
PROFESSIONAL PROFILE:
A proven leader with Quality oriented organizations offering expertise in developing successful growth strategies , contribute to profitability
increase and image improvement of a business through correct strategy formulation, effective cost and process optimization, efficient quality
management implementation, training team leaders and teams on continual improvement strategies, developing customer service techniques and
constructive communication, developing vendor management.
Known for creating, implementing and securing certification for integrated management systems to the international standards of Quality,
Environment & HACCP- Food safety for facilities across, UAE, Bahrain, Qatar and Djibouti, securing ISO9001:2008, ISO22000:2005 ,
ISO14001:2004 certification for 5 companies within the group. Effectively implemented KPI management and vendor qualification protocols. A
qualified Lead auditor with vast auditing experience. Was Instrumental for also developing the Health and Safety management system by
conducting Risk assessments and process improvements. I have drawn rich experience in the functions of complaints management , Customer
redressal , Internal process audits , External audits, Contracts review, Analytical statistics reporting , Continual improvement of management
system , Vendor due diligence audits , HSE functions , Training , Risk and Hazard analysis , Business continuity in disaster management
With over 12 years of experience in managing QMS, am known to be outgoing, multi tasker, go getter, a communicator, flexible, committed,
capable and confident. An efficient team leader in driving performance and improvise productivity thru team spirit, positive thinking & great
capacity for making decisions autonomously. Oriented towards a strategic approach to customer redressal without losing the interest of the
company and its customers.
SKILL PROFILE
 Excellent Statistical and Analytical skills
 Excellent understanding of the interaction and relation between processes and procedures.
 Ability to draft and document procedures, manuals and monitoring formats.
 Excellent process auditing skills both internal and vendors including global markets (China, Bahrain ,Qatar , Djibouti )
 Focused on Environmental aspects and impacts.
 Excellent understanding of implementing Health and Safety initiatives.
 Conduct of Incident Investigation to identify root causes for CAPA.
 Creation and development of presentation and training modules with the ability to conduct workshops and trainings
PROFESSIONAL QUALIFICATIONS
 Internal QMS Auditor Training, An IRCA approved training programme by Det Norske Veritas in association with
Gablesmead Ltd in the year 2003 – Dubai UAE.
 Lead Auditor ISO9001:2008 Certificate, An IRCA certified course by Bureau Veritas at Mumbai , India, in November 2009.
 Lead Auditor ISO22000:2005 certificate, an IRCA certified course byDet Norske Veritas at New Delhi , India, in April 2011.
 Internal auditor Training on Integrated Quality , Environmental, Health & Safety Management system as per
ISO9001:2008 , ISO14001:2004 & OHSAS 18001:2007 standard by Det Norske Veritas at Mumbai, India, in May 2011
 Level 2 Person in charge training for Food Safety and Hygiene accredited byDubai Muncipality and conducted by Highfield
awarding body for compliance.
 Completed training for the
NEBOSH IGC certificate in Health and Safety,
IOSH -Managing Safely ,
ADOSHEM- Advance Diploma in Occupational Safety ,Health and Environmental Management
in Dubai in June 2015

2. Curriculum Vitae
2/5
PROFESSIONAL WORK EXPERIENCE
Seven Seas Shipchandlers LLC (Dubai, UAE) (6 years 8mths)
May 2008 - Jan 2015
A pioneer in the ship chandelling industry in UAE and a flagship company of EMS Seven Seas ASA having global
presence in 16 countries.
Designation: Quality Assurance Manager
Main functions
 Implementation and development of the HSEQ manuals (system and procedures) by continually
updating necessary amendments and changes to be abreast with current trends of best practices.
I played a key role in maintenance of a continual balance of all interrelated operational functions
processes /procedures of HR, Procurement ,Operations, Warehousing, Logistics, Information technology,
C & F, Port operations & Global supply chain.
 Monitoring on adherence of all set processes and procedures for quality management , control of
environmental aspects, HACCP and food safety controls, measures of Safety and Security. This system
was implemented in 5 facilities in the GCC ( UAE, Bahrain, Qatar , Oman ) and Djibouti-Africa and
managed centrally by me in UAE.
 Adhere to responsibilities of a Management Representative by heading the Quality Assurance department
and reporting to Top Management.
 Representing the organisation at all external audits conducted by certification agencies and customers.
 Managing the Complaints management system which was the core function of the QA department and
had a key role in documenting complaints and rejects/returns received at both external and internal
sources , investigating the same to identify root causes and set the corrective and preventive action,
addressing the same at a daily operation meeting with HOD's to spearhead strategic decisions taken.
Statistically evaluate KPI's of the same against historical data for trend analysis.
 Addressing customer complaints post investigation for resolutions to enhance assurance to customer’s
confidence.
 An active role in managing the company profile updated, addressing cus tomer’s periodic questionnaires
,submission documentation for bids and tenders , review of contract documents and identify anomalies
,if any, on behest of the marketing division.
 Developed protocols for Emergency evacuations, Business continuity and disaster management,
Investigation and review of reports on accidents and incidents, Implemented control measures for safe
fork lift operation , external safe driving, port safety etc.
 Creating training modules with effective presentation and training skills that led to development of
Awareness and Training on Quality Management system, Environmental and safety risk assessments,
ISO standards, HACCP implementation, Warehouse safety, Disaster management and Business
Continuity, order processing , customer service , skill development ,warehouse safety, environmental
impacts, incident reportings, ISO awareness, food safety, port safety , HACCP, emergency evacuations,
risk assessment ...to name a few.
 Conduct periodic internal audits and develop reports identifing key strengths , continual improvements
actioned ,note worthy efforts , review of KPI performance, gaps identified , document control & Non
conformities observed. Scheduling of follow up audits to audit closure of Non conformities and status on
observations raised at the initial audit.
 Conduct Vendor due deligence audits under a vendor enrichment and development programme and for
induction of new vendors.
 Evaluating and producing the statistics of key KPI’s on a monthly and annual basis with focus on trend
analysis.
 Collation of data on Appreciations , delivery feedback and evaluation of Customer satisfaction levels .
 Conduct evaluation of Risk assessment, hazard identification, establishment of controls and corrective
action and coordinating with respective head of department for managing the risk register.
 Routine inspections and surprise checks on warehouse functions and product integrity.

3. Curriculum Vitae
3/5
Achievements
 Secured the ISO certification in 2012 to the ISO 9001:2008 & ISO 14001:2004 standards to all
our offices in Bahrain , Qatar , Oman and Djibouti .
 Secured the ISO14001:2004 & ISO22000:2005 certification was awarded to the Dubai facility in 2011,
subjected to certification audits by Bureau Veritas.
 Extended the scope of the internal audits from just the Head office facilities to the six satellite offices at
ports within the UAE and 3 branches at Djibouti, Bahrain and Qatar.
 Audits conducted by External agencies, customers and US vet's have appreciated the Quality
management system.
 Conducted trainings for all 550 staff in awareness of ISO standards, food safety, HACCP, warehouse
safety & Incident reporting.
 Developed and implemented a vendor management system that incorporates results of vendor audits
into qualification of vendors to the system.
 I was awarded with a " Performance Excellence Award" for the period Oct - Dec 2011
 The Quality Assurance team was awarded with “Team of the Month” in April 2013
 The team under my leadership was able to develop a fully vibrant and interactive HSEQ system.
Dubai International Reinforced Plastics LLC (5years 6mths)
Designation : Quality Assurance Executive Sept 2002 – May 2008
A pioneer in the production of Glass Reinforced Plastics, Glass reinforced Cement Glass reinforced Gypsum
widely used as decoratives in the construction industry.
Main functions
 Adhere to responsibilities of a Management Representative by heading the Quality Assurance department
in various reporting to Top Management and representing the organisation at all second and third party
audits.
 Quality control inspections
 Monitoring of implemented procedures.
 Contracts management
 Office management
Achievements
 Created, developed and implemented quality management system within six months of planning.
 Secured ISO certification in 2003 to the ISO 9001:2008 standards for DIRP facilities.
Hertz International (Dubai, UAE) (June 1999-May 2002)
Designation : Customer Service Cum Office Administrator
The No.1 Car rental co. in the UAE managed by Al Futtaim Sons
Main functions
 International Customer reservations.
 Daily rental manifest
 Inventory inspections
 Office management
Infrastructure Leasing & Financial Services Ltd (Mumbai, India) (3years 4mths)
Designation : Administration Officer (Jan1995-Apr 1998)

4. Curriculum Vitae
4/5
A premier organization in financial services and infrastructure development and
leasing
Main functions
 Management of Maintenance contracts
 Leasing of office equipments
 Drivers and vehicle fleet management
 Statistics and analysis
EDUCATIONAL QUALIFICATIONS
1992 - Bachelor of Commerce - (Mumbai University)
Smt. Mithibai Motiram Kundnani College of Commerce & Economics, Bandra, Mumbai.
Subjects opted BUSINESS MANAGEMENT
1994 - Diploma in Personnel Management & Industrial Relations
Davar's Institute of Management Studies, Bombay
Subjects opted ADMINISTRATION & BUSINESS STUDIES
PERSONAL INFORMATION
Birth date : 24th June 1971
Visa Status : Employment Visa
UAE driving Licence : 858656
UAE address : Ewans residence 43/302, Dubai investments Park 1,Dubai
Passport details : India, Z2145091 valid till 2nd February 2021
India address : Kamat Estate 10/T2, Caranzalem , Panjim , Goa, INDIA
Special talent : Creativity in decoratives ,Compere and Master of Ceremonies
Languages Known : English & Hindi
Recommendations .......

5. Curriculum Vitae
5/5
RECOMMENDATION
Kjell Simonsen
Chairman ofthe Board at Medis
Pharmaceuticals
"This letter is my personal recommendation for Elves D'silva. During my tenure with
Seven Seas, I have been Elves's immediate manager and I found him to be consistently
pleasant, tackling all assignments proactively with dedication and a smile.
Besides being a joy to work with, Elves is a team person who is able to present creative
ideas and communicate the benefits. He has successfully developed several Quality
Assurance plans for the company which resulted with an overall continual improvement
of various processes. His dedication to his work and hardwork can be envisaged in his
endeavour to secure the ISO22000 certification for the organisation at dubai , and extend
certification for quality and environment to our offices in Qatar , Bahrain and Djibouti
Though he was an asset to our efforts on HSEQ, Elves was also extraordinarily helpful in
other areas of the company. In the role of a Quality Assurance Manager , he assumed a
leadership role in his department , inspiring and motivating his team.
I highly recommend Elves for employment. He is a team player and would make a great
asset to any organization."
Kjell managed ELVES at EMS Seven Seas
John Mahinis,
ManagingDirectorfor Select
International Services FZCO
"Mr. Dsilva is the epitomeof meticulousness and concern regarding his responsibilities
of quality assurance. I have had the pleasure of working with, and observing him in the
performance of his duties while preparing our organization for ISO certification. During
this process, he inspired confidence while elevating our organization to a new standard
of quality preparedness. I would not hesitate to hire Mr. Dsilva for any position to which
he may aspire." .................................................................................................................
Regards,
John Mahinis, Ph.D., MBA
Lieutenant Colonel (Retired) ,United States Army
Managing Director ,Select International Services, FZCO
John worked with ELVES at EMS Seven Seas , Djibouti
Heroiyce Patel
ManagingDirectorat EMS Seven Seas
"I have worked with Elves at Seven Seas Shipchandlers in Dubai and have found him to
be a focussed and dedicated individual. He completed his tasks on time and efficiently
managed the QA department in the company. I believe that he would be an asset to any
organization looking for a QA head."
Heroiyce managed ELVES indirectly at EMS Seven Seas
Montserrat Prósper Córdoba
HSEQ Manager in EMS Seven Seas,
Spain
"Last October, 2014 I had the opportunity of meet Mr Elves in person and be with him
during an annual external audit for ISO 9001, ISO14001 and ISO 22000 certification,
and I can affirm that he demonstrated a high professionalism during all the audit and also
during the closing process of the raised Non conformities, involving all departments and
staff in every step of the processes and demonstrating charisma, dedication and passion
for his job."
Montserrat worked with ELVES at EMS Seven Seas
Ranjan Matthew
Head - Human Resources
"Elves is a conscientious and proactive leader.I have worked with him f or over 5 years
and found him to be a true business partner, managing the Quality Assurance function
and being available to lead and support the organisation on various Quality-related
initiatives. A team player and a kind-hearted gentleman, I wish Elves the very best!"
Ranjan worked with ELVES at EMS Seven Seas
VALENTIN DIAZ
Coordinador de Medidas Sanitarias y Fitosanitarias
en Centroamérica - PRACAMS
"I know Elves over 8 years and have worked together developing different management
systems under ISO standards in several places in the United Arab Emirates. During this
time he has always shown me his great commitment to the work, technical knowledge
and especially their loyalty to the companies in which he has worked. For all these
reasons I am sure that any company would be very satisfied with their work and
dedication"
VALENTIN worked with ELVES at EMS Seven Seas