1. Sujesh Mohun
--------
Curriculum Vitae
Personal Details
Surname Mohun
Name Sujesh
Date of Birth 22/10/1976
ID Number 7610225035087
Residential Address 37 Beyers Naude Drive
Montgomery Park
2195
Work no. 011 663 5300
Cell no. 072 452 3609
Second Contact No. 071 573 1728
Email Address Sujesh_Mohun@whirlpool.com
sujesh@webmail.co.za
Gender Male
Marital Status Married
Dependants Three
Nationality South African
Criminal Record None
Drivers License Code 08
Spoken Language English
Languages understood Basic Afrikaans
Educational Qualifications
High School Education
School Attended Palmview Secondary School
Matriculated December 1994
Matriculated with Senior Certificate
Subjects English (1st lang)
Afrikaans (2nd lang)
Mathematics
Physical Science
Technika Electrical
Technical drawing
Tertiary Education
Institution Attended Winchester Training Academy
Qualification Call Centre Training Course

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Completed February 2003
Courses Attended Creative Negotiation Skills
Training done Misty Hills Conference Centre
Subjects Skill Requirements:
Preparation
Opening
Proposals
Bargain
Close
Agreement
Completed August 2006
Application Skills
Microsoft Office Professional Suite, Internet Explorer, Outlook Express
Operating Systems
Windows 2007

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Work Experience
Employer House & Home (West Street, Durban
Type of Industry Retail sales (Lighting Dept)
Period of Employment Weekends & Public Holidays 1991 to
1994
Position Held Sales assistant
Previous Employer Flexothene
Type of Industry Manufacturing
Period of Employment June 1995 to Nov 1995
Position Held Operator assistant (Plastic Extrusion)
Previous Employer Sparks Exhaust & Tyre
Type of Industry Motor
Period of Employment Feb 1996 to Aug 1998
Position Held Wheel Alignment tech
Duties Performed:
 Set alignment on cars
 Advise customers on status of tyres on
car
 Check suspension on car and advise
accordingly
 Test drive car to check if alignment is
correct
 Contracted to do wheel alignment for
major dealerships ( Toyota / Nissan )
Previous Employer Hills Fitment Centre
Type of Industry Motor
Period of Employment Sep 1998 to Nov 2001
Position Held Counter sales / Manager

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Duties Performed:
 Give customer quotes
 Booking of cars
 Arrange delivery of cars
 Check stock levels
 Ordering of stock
 Invoicing
 Dealing with Avis fleet services ,
Government Garage
Previous Employer E-centric (Midrand)
Type of Industry Call Centre
Period of Employment October ’02 to October ‘03
Position Held Call Centre Agent
Previous Employer Whirlpool South Africa
Period of Employment October ’03 to November ‘04
Position Held Service Call Centre Agent
Duties performed :
 Log calls and check customer history for
warranty purposes (Customer Call
details, date of purchase of appliance,
Trade Partner, etc.)
 Provide information to customers in the
Call Centre (Customer queries from
Trade Partners, etc.)
 Gather and provide relevant information
to contribute to Call Centre problem
solving
 Handle a range of customer complaints
in the Call Centre (TECSA, Service
Provider, etc.)
 Respond to complex requirements from
clients (diagnostic call avoidance, etc.)

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 Allocate service calls to Service Partners
(SMS emergency calls directly to the SP)
 Fax Service Partners not on the
Computerised Service System (ASTRO)
with Job Cards
 Link faxes with confirmations
 Capture Service Partner claims into the
Computerised Service System (ASTRO)
 Update the status of jobs allocated to
Service Partners not on the
Computerised Service System (ASTRO)
Previous Employer Whirlpool South Africa
Period of employment November ’04 to September ‘06
Position Held Service Supervisor (Call Centre)
Duties Performed
 Manage call centre team , 7 staff
members
 Assist with the logging of service
calls during peak periods
 Check Warranty Claim forms
(Original Invoice, TECSA Invoice,
DOP serial no's, etc.) and ensure
rates charged are in accordance to
Service Partner contracts
 Process Warranty Claims (correct
Code Job)
 Check Warranty reconciliations
against claims and submit to Service
Partners
 Match invoices received from Service
Partner's with invoice proposals and
forward to Head Office
 Interpret Jobs Awaiting Parts Report
and follow up reasons for delays
(weekly)

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 Process Product Exchanges and
notify the Customer or Trade Partner
of the exchange
 Check availability of products to be
exchanged
 Raise orders for exchange products
and make out Authorisation To
Return numbers for faulty units
 Arrange the delivery of exchange
products and the upliftment of faulty
units
 Update the Authorisation To Return
schedule and Job Card status
 Expedite the Authorisation To Return
 Supply Trade Partners with
Authorisation To Return numbers for
credits
 Follow up on outstanding
Authorisation To Return's and notify
Head Office
 Follow up Credit Control POD
queries w.r.t. Authorisation To
Return's
 Collate Customer Service
Questionnaires and forward to the
Customer Service Coordinator
 Provide an emergency after hours
service for perishable goods at risk
Previous Employer Whirlpool South Africa
Period of Employment September ’06 to January 2010
Position Held Sales Representative
Duties performed:
 Identify product features,
advantages and benefits to
customers

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 Provide product training to Trade
Partner Sales staff
 Monitor the standard of Trade
Partner merchandising (Product
range, product cleanliness and prime
display space)
 Motivate and assist Trade Partners
with the sell through of Products
(Discontinued items, slow moving
stock, damaged stock, etc.)
 Monitor Product stock levels at Trade
Partners
 Negotiate orders (Quantity, price,
range, delivery dates, etc.)
 Close deals and take orders from
customers to fulfil a need for goods
and/or service
 Follow-up/schedule outstanding
orders and deliveries
 Complete the Authorisation To
Return (ATR) for returned Products
 Forward documentation (Orders,
ATR's, etc.) to Call Centre for
processing
 Collect and record information
queries and requests from
customers
 Resolve Trade Partner queries
(Accounts, incentives, promotions,
service, etc.)
 Participate in Trade Partner
promotions, incentives and rebates
 Arrange Regional and store special
events
 Produce venue and exhibition floor
plans and assemble, install and
dismantle exhibition stands

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 Control and maintain venue
equipment and assets
 Provide on-site exhibition support
 Complete Sales Reports (Daily,
Monthly)
Previous Employer Whirlpool South Africa
Period of Employment January ’10 to September 2013
Position Held Key Account Manager Sales
Duties performed:
 Responsible for driving Whirlpool
sales to key customers ( Mass Mart ,
Makro , Dion Wired , House & Home
and Independent owner stores
 Collect and record information
queries and requests from
customers
 Resolve Trade Partner queries
(Accounts, incentives, promotions,
service, etc.)
 Participate in Trade Partner
promotions, incentives and rebates
 Arrange Regional and store special
events
 Produce venue and exhibition floor
plans
 Motivate and assist Trade Partners
with the sell through of Products
(Discontinued items, slow moving
stock, damaged stock, etc.)
 Monitor Product stock levels at Trade
Partners
 Negotiate orders (Quantity, price,
range, delivery dates, etc.)
 Close deals and take orders from
customers to fulfil a need for goods
and/or service

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Previous Employer Whirlpool South Africa
Period of Employment October ’13 to date
Position Held Export Sales Manager
Duties performed:
 Export full range of electronic
home appliances into Africa
 Development of new markets and
new trade partners ( Distributor
& Retail partners )
 Compile management reports as
required
 Forecasting and run rate
management
 Analyze all market intelligence
reports and identify all new
business opportunities to expand
business and maintain an
efficient portfolio for same
 Provide training to all staff
members and evaluate all sales
and service programs and
maintain effective relationships
with all customers to establish
appropriate product
requirements
 Develop all objectives and goals
for market sales and net revenue
for all export activities and
implement all new product
launches to achieve all sales
objectives and administer all
merchandise for group brands

Administer all sales activities for
all export products of

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organization and ensure
achievement of all export sales
target and analyze all company
objectives and negotiate on
prices to achieve same and
maintain knowledge on all
competitor activities.
 Assist to prepare territory
budgets and recommend
appropriate distributors for all
assign region and design all
organization projects and
facilitate in sales for same.
 Additional Tasks Performed
Was part of In house Training Programme (LEDA)
Stand in for Manager whilst on leave (Performed duties allocated by Manager)
References
Name Zenobia Mohammed
Company Quest (Ex- TeamLeader at Whirlpool)
Position Held Recruitment Manager
Contact Numbers (W) 011 628 0357
(C) 0844029217
Name Kassie Murugan
Company Hills fitment
Position Held Owner / ex partner of Sparks Exhaust

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Contact Numbers (W) 031 2089164
Name Alwin Rensburg
Company Whirlpool
Position Held Service Manager
Contact Numbers 082 557 6603
Name Peter Brownlee
Company Whirlpool
Position Held National Sales Manager
Contact Numbers 011 663 5300
H/R Contact Person Rose Masuku
Contact Number 011 663 5300