1. Rahul Prasad
#134, Geeta Nivas,
14th Cross Raghavendra Layout,
11th Main K.G. halli,
Jalahalli West, Bangalore-15
E-mail: Rahul.Prasad@mindtree.com/rahulprasad.msec@gmail.com
Phone: +91-9986303204
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Work Experience:
Currently working as an IMS Engineer in Mindtree Ltd., Bangalore, since 12th Nov 2014 to till date.
Extensive experience in Active Directory and Exchange related issue.
Extensive experience in SEP server and Microsoft Lync Server 2010.
Flexible and Versatile in adapting to new environments and working on any tasks/projects assigned.
Well versed in client communication with excellent interpersonal communication skills with ability to
work successfully as a Team Member and capable of taking Leadership roles when permitted.
Quick learning capabilities with ability to blend with the work environment
Education:
M. Tech (CSE) from Sri Venkateshwara College of Engineering, Bangalore (2012-2014)
B.E (CSE) from M.S Engineering College, Bangalore (2008-2012).
12th from Kendriya Vidyalaya No. 1 Jalahalli West, Bangalore (2007-2008).
10th from Kendriya Vidyalaya No.1, Missamari, Assam (2005-2006).
Skill Set:
7Strata Tools MWatch tool (Monitor, Measure, Manage)
Active Directory ADtoolkit V 5.0 and AD Module for Windows PowerShell
Exchange Server 2010 Exchange Management Console and Exchange Management Shell
Lync Server Microsoft Lync Server 2010.
SEP Server Symantec Endpoint Protection Manager
Operating Systems Windows XP/7. Unix
Database SQL
Programming C and Core Java
Automation Tool QTP 9.0
Responsibilities:
Handle designated L1 tickets
Handle escalated tickets from L0
Ensure help is sought/escalation happens within stipulated time.
Ensure any event which could escalate into an issue from Customer is brought to the attention of
his/her manager or shift in-charge in a timely manner
Ensure SLA and productivity norms are met.
Identify and flag opportunities for additional SOP creation/modification of SOP’s to Level 1
engineer/SME
Achieve a productivity of 12-15 L1 tickets in a shift.
Support escalations from L0. Convert escalations to SOP/revise existing SOP’s, train L0 engineers
periodically.
Ensure all tickets worked on has correct entries in the ticketing tool, including emails written to
customer and other teams in the course of ticket resolution.
Ensure positive, proactive contribution towards meeting SLA and productivity norms.
Achievements:
‘A Team Award’ for displaying exemplary team spirit in Mindtree Ltd.
Research paper “HEA with Access Control Polices in Public Cloud” published in “International Journal
of Innovative Research in Advance Engineering (IJIRAE)”.
“1st Rank” in 3rd semester M. Tech (CSE), SVCE Bangalore.
“Subject Topper” in 1st and 3rd semester M.Tech (CSE), SVCE Bangalore.
2. Certifications:
“Software Testing” course done by Qspiders Software Testing Training Institute.
“C, C++ and Java/Linux” course done by MindSculptor Systems Pvt. Ltd.
Project:
1. Mindtree - 7Strata
Duration : 12 Nov 2014 to till date
Role : Handle designated Level 1 tickets
Application : ADtoolkit V and EMC
7Strata Tool : MWatch tool (Monitor, Measure, Manage)
AD Related Responsibilities:
User account creation
User account Deletion/Re-activation
Exit Clearance
WebEx Administration
DL/SL creations
Service Account creation
SAM ID creation
Relocation/Contact update
Ownership change request (DL/SL/SA)
Hostname Deletion / Stale Entries / OU Movement
NOMAD Access / BitLocker Encryption
EMC Responsibilities:
Email related issue
AV Related Responsibilities:
Handling USB Port Unblock Request
SEP AV related report
Lync Server Responsibilities:
Creation of SID id.
Modification of SIP id.
Personal Profile:
Declaration:
I hereby declare that all the details furnished above are true to the best of my knowledge and belief.
Rahul Prasad
Father’s Name: Rajendra Prasad
Date of Birth: 18th June 1990
Gender: Male
Nationality: Indian
Languages known: English, Hindi,
Other Activities: Surfing Internet and Listening music
