1. SUBHRANSHU CHINA
91-9830201988 | subhro.china@gmail.com
HEADLINE
GENERAL ADMINISTRATION • OPERATIONAL EXCELLENCE • CLIENT MANAGEMENT
SUMMARY
Enterprising Leader with 8+ years of consistent record of delivering results across diverse business environments ranging
from General Administration, Operations Management, Process Improvement and Excellence, Client Relationship
Management, Revenue Generation, Statutory Compliance, Team Management, Liaison and Decision Making. Backed by
expertise in addressing operational issues, resolving performance bottlenecks with expertise in devising policies for
improving business performance and achieving desired objectives and organizational growth, I am currently working as
CEO with GFC HOSPITAL.
During my tenure, I have led operations with accountability for service quality and profitability and observance of service
standards, devised administrative budget, rationalized operational costs to limit them within budgetary parameters &
spearheaded administration related activities to ensure optimum & effective utilization of resources. I am proficient in
steering end to end processes, observing process essentials and capturing bottlenecks for smooth working of processes,
ensuring compliance with standard operating procedures along with the management of customer relation operations.
Through my commitment to deliver effective business solutions, formulating strategies, driving process excellence
initiatives, developing Business Continuity Plans, Procedures & Service Standards, I have implemented SOPs and
streamlined processes to turn around organizations into profitable ventures. I have managed to create and lead high
caliber teams for running successful operations by utilizing and implementing processes that exceeds clients’ needs.
Armed with strong aptitude for transitioning companies from static or reduced growth to commercial success,
establishing industrial Best Practices & ability to envision & create successful outcomes, I am confident to carry forward
any company’s vision with sufficient ease.
EXPERIENCE
Company Name – GFC HOSPITAL, April 2013 – till date
Title – CEO/ Vice President (N.R. Academy)
Description –
 Look after general administrative functions of the organization. Oversee smooth & scheduled implementation of
established standards so as to minimize gaps in actual vs. required standards
 Conceptualize, modify & implement administrative policies/ procedures while ensuring optimum utilization of
available resources across various functions
 Streamline administration by scrutinizing flaws and devise strategic measures for betterment
 Devising budgets; leading office administration functions to ensure optimum & effective utilization of resources
 Comply with standard operating procedures and instructions and occupy key position in steering end to end
operations of processes and timely delivery as per desired TAT.
 Spearhead operations of the company with final responsibility for efficiency and viability of the unit
 Conceptualize and design strategies and ensure the smooth execution of overall tasks assigned
 Coordination, strategic utilization and deployment of available resources to achieve organizational objectives
 Develop business processes & retention strategies and steer process improvement initiatives to achieve maximum
efficiency in various operations and client satisfaction.

2.  Foster a high-performing team by training and motivating all employees to provide excellent customer service and to
meet all goals set by management
 Cultivate customer relationships to ensure that the customer perspective is the driving force behind all value-added
business activities
 Drive service delivery initiatives with final responsibility to achieve total client satisfaction in terms of SLA. Meet
deadlines without compromising on quality & adhered to SLA
 Key contributor in organizational development and growth and strategic decision making processes
Company Name – MAXGAIN CONSULTANCY PVT LTD, July 2012 – March 2013
Title – Branch Manager
Description –
 Handled Branch operations including target achievement, developed business, catered to the needs of customers
 Managed administration functions; devised strategic measures for betterment; performed administrative functions &
implemented measures for enhancing operational efficiency & resource optimization
 Led key Strategic Initiatives to develop new business acquisition opportunities to enhance market penetration and
forge alliances for business expansion, consolidation, profit generation and deeper market penetration
 Looked after a team of 12 Relationship Managers and Tele-callers and recruited Relationship Managers in the Finance
sector.
 Imparted training to the employees about the Financial market.
Company Name – BMA Wealth Creators Ltd, January 2012 – June2012
Title – Business Associate
Company Name – INDIABULLS Securities Ltd., June2010 - January 2012
Title – SeniorRelationship Manager
Company Name – ICICI Securities Ltd., July 2008 - May 2010
Title – Relationship Manager
Company Name – Balaji Iron and Steel Co Pvt Ltd, 2007 - 2007
Title – JuniorAccountant
EDUCATION/ CERTIFICATIONS
 LLB
 Post-Graduation Diploma In Financial Planning and Relationship Management from IFBI (Institute of Finance Banking
and Insurance) in 2008.
 B.COM (Accounts Hons.) from Calcutta University in 2007
 Computer Proficiency: Windows, MS Office, DTP, Tally, Internet, Web applications
Trainings Attended:
 Financial Planning training (Sponsored by ICICI Securities Ltd.), Organized by IMS institute of Learning at Hungerford
Street, Kolkata.
 Induction program of ICICI Securities Ltd.
 Product training conducted by different Asset Management and Insurance companies